Complaints

This profile includes complaints for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LifeSafer has 144 locations, listed below.

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• 

  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

• 

  LifeSafer

  3600 Park 42 Dr. Cincinnati, OH 45241

• 

  LifeSafer

  617 S Knik Goose Bay Road Suite L Wasilla, AK 99654

• 

  LifeSafer

  2881 S 31st Avenue Unit 13 Greeley, CO 80631

• 

  LifeSafer

  13422 Chambord Street Brooksville, FL 34613

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $130 in late fees by this place. I had enough money in credit on my account to cover monthly fees yet I was still forced to pay the overages or I would not have access to my vehicle. It was physically locked in maintenance garage. I have been given several different due dates for bill. I was told that having credit in account didn't matter. This 130 in overages was in just 1 week

  Business Response

  Date: 05/31/2022

  Thank you for bringing this to our attention. It appears that the credit applied to *** ********* account during enrollment paid him completely through his April 22nd autopay bill with $10.71 of credit remaining. On May 6th, we tried to run the next 14-day automatic payment for $40.55, but the card declined. Our system automatically emails the client when this happens. *** ******* contacted us on May 12th and advised he wanted to pay 30 days of fees. The problem is that this only paid him up to 6/5, so when he came for service on 5/25, the system ran the past due auto payments, plus the upcoming 30 days since autopay had been turned off from the declined payment on 5/6. He is currently paid up to 7/11 and due back for service on 6/24 with a 5 day grace period. 

  There are a few ways this can be resolved. We will contact *** ******* shortly to see how he would like to resolve his complaint. 

  Customer Answer

  Date: 05/31/2022

  Better Business Bureau:
  I had credit for the amount owed!!! I was told they would switch from bi weekly to monthly billing. Either way, I had credit for the amount
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  Regards,
  
  
  ***** *******
  
  

• Initial Complaint

  Date:05/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my IID ignition interlock device installed in my vehicle through LifeSafer. This complaint is about LifeSafer not the auto shop that installed it called *** **** repair. Which was tragically burned down a few weeks ago along with their home. Since the beginning of working with LifeSafer, last year there has been commmunication issues. Twice I had to reschedule my calibration but the autoshop wouldn't be notified. Which isn't fair to them and employees or I and wastes their time and money. They would find out about the new appointment after I didn't show fir the original. Then today, I was scheduled to get my device deinstalled because I have completed the alloted time ordered. However, when I drove out of town to the shop 25-30 minute drive, I arrived to find, sadly, a burned down property which I then verified via Facebook and an online news article that *** **** Repair and their home was burned down. The shop was currently located at their home the past couple months. Therefore, LifeSafer didn't notify me that my appointment was canceled since there physically isn't an auto shop anymore. This is unacceptable. If a place you work with burns down and you can't contact your clients to let them know and reschedule is not ok, LS shouldve contacted me and all other clients. Not only is this tragic for the family that lost everything, they don't need people driving there for an appointment while in their time of grieving. Also, I have to take off work for this as well which I can't keep taking off for appointments that don't exist. After over an hour of trying to reach someone, they said that the closest shop they work with is an hour away to get device removed plus 30 min to remove. This will cost me almost 3 hours of work plus gas is very expensive. They gave me a $25 credit towards the $73 it costs to remove. But they should send someone to take it out because it will cost me much more all bc they didn't notify me 2 weeks ago when the shop was burned down.

  Business Response

  Date: 05/20/2022

  We are taking your concerns very seriously. This is being addressed with LifeSafer management in your area, and someone from that team will be in contact with you to see how we can help.

  Customer Answer

  Date: 05/20/2022

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  Regards,
  
  
  ********* ********
  
  

• Initial Complaint

  Date:05/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Om March 17th 2022 My life safer interlock device locked me out unlawfully. I drove from my house which is 8 Miles out of town. I am a single parent to a four-year-old girl we went to the store go grocery shopping come out and my car is locked out I then had to get a toe and the closest lifesaver is more than 30 miles away from me considering the time I had to pay an overnight bill on top of the tofi totaling $500 Live safer keeps denying my receipt for reimbursement. When nowhere in their things does it say anything about how the receipt needs to look they said my receipt looked wrong and I'm unable to get another one and they said they cannot and will not reimburse me until I get a new 1 which makes no sense I would like this taken care of before I take legal action against lifesaver. Because as far as I'm concerned this is not life safer this is live danger because they are stealing from me and multiple customers.

  Business Response

  Date: 05/19/2022

  We are sorry for the inconvenience this has caused. We will reimbursement the towing back to the client, but we need a typical tow company tow slip that shows tow company info, vehicle info, locations, and total dollar amount. The receipt we received was a generic sales slip that can be purchased at any office supply or retail store. 

  The LifeSafer Reputation Manager will reach out to the client within 24 hours to attempt to resolve this complaint

• Initial Complaint

  Date:05/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These guys are a scam , they have no customer service. I have contacted them several times in the last 4 years, and can't get a reasonable person to tell me what I owe, or what procedures are.

  Business Response

  Date: 05/19/2022

  Our records indicate that ******* was past due since 5/14/2018. LifeSafer mailed a pending collection letter to the client on 7/10/18. As of 9/18/2018, LifeSafer placed the account in collections. We have no records of contact attempts from the client between 6/1/18 until 5/6/22. On 5/6/22, the client's mother contacted us stating the vehicle belongs to her. The mother advised she would like the device removed in order to sell the vehicle.
  
  On 5/18, we advised ******* the total due was $3528.00 for client's possession of the device with no payment over the last 4 years. We offered a settlement arrangement for $1800, approximately 50% of the amount owed, to close the account in good standing. The account shows that a payment was made for $1800 to close the account. LifeSafer offered to travel to the vehicle to remove our device, but the client advised it's already being removed by someone else, so we are sending her a box with a shipping label for the client to send the device back to us.

  LifeSafer considers the account closed and in good standing once we have received the device back. 
  

  
  

• Initial Complaint

  Date:05/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with LifeSafer Interlock in ******* a company, and have had noting but issues and overcharges due to a improper installation. The company Lifesafer contracted with no long provides service, the other service companies have informed me that my device is giving me issues because it has been improperly installed. In addition, the system requirements have a safety issue, it requires use while driving and informs the driver to pull over if they cannot perform the procedures while driving. There are driving laws that prevent the use of your phone however, your expected to use their interlock device while driving and if you can't you have to pull over no matter where you are. Often times you are unable to pull over in the time allotted. My issue is now I have a $107 charge for this exact reason, in addition the device doesn't work correctly. i called for it to be fixed but all they could offer is to replace the device not properly install the device. All charges for the repair and properly install would fall on me. The customer service is the worst I have ever experienced. The issue is customer may be court ordered to use a interlock device however, Lifesafer is contracted to provide the services in their contract in which they are failing to do. this is the about the third time this device has incorrectly operated that has caused me, time away from school, time away from work, incurred costs from a improperly installed device and or poor policy.

  Business Response

  Date: 05/06/2022

  We’re sorry to hear you have experienced a difficult time with your LifeSafer device. We want to make sure you are confident and feel safe when you are on the road. 

  Regarding retests while the engine is running, device settings are determined by state regulations, not the interlock industry, but we do our best to train our clients how to use the device. 

  Someone from our executive leadership team will be in touch to see how we can help.

  Customer Answer

  Date: 05/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  **** *******

   

  My complaint is due to the companies failure in providing proper services, i.e. the install was not handled properly and therefore my device is not operating as specified with my vehicle, I receive no assistance from your online support. it is the worst I have experience. the customer service representatives refuse to push my complaint to a supervisor level, provide no guidance or assistance. 

  The device has caused multiple resets each of which has caused an impact to attendance at school, work, and increase expenses such as gas as its 25 miles 45min away to the closest Lifesafer vendor, and I don't live in the country I live in a city. 

  We had several issues in the beginning and recieved some compensation but we were not aware at the time the equipment was not install correctly, we did not receive the training as outlined in the contract, I do not have a signed contract with your company, all due to the vendor that I was initially sent to didn't do their job, and stopped supporting the device 24 hours later as I was sent back to them to get the device looked at as I had a lockout and they sent me away. I spent the next 48 hours attempting to get a reset. this is just the start of the issues I have had with the device however your customer service reps. assume the vendor did their job and that their couldn't be anything wrong with the device. I could go on. 

   

  There is only 3 more months max on the set probation, with a possible early release. some level of compensation is what is being asked for. I had another reset and attempted several times to resolve the issue while driving to school but it provided me a lockout notice after arriving at school as I was not able to stop the vehicle on the road I was on. 

   

   

   

   

  Business Response

  Date: 05/09/2022

  I replied to the client's complaint on Friday, but was unable to make contact yet due to reviewing the client's account, discussing with ******* managment, and gathering information. I would ask that the client wait for contact from the Reputation Manager before rejecting our response again. We will be in contact within the next 24 hours. 

• Initial Complaint

  Date:05/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Lifesaver device installed for 6 months in a **** **** ********. The device would prevent the car from starting on multiple occasions. The vehicle had low mileage and no issues until the device was installed. I now have had the device removed for a couple of weeks and I continue to have issues with my vehicle starting. No one from customer service returns calls. This product is damaging vehicles and I believe they should have to pay for it. The company misrepresents the damage that can occur from the device and it’s apparent when you see the multitude of reviews and blogs discussing it. It’s not just all a coincidence.

  Business Response

  Date: 05/03/2022

  Thanks for providing this feedback.  We are looking into the issues presented here and a LifeSafer management team member will be in touch to see how we can make your experience better.

• Initial Complaint

  Date:05/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car battery died and the breathalyzer from this company failed to start and locked me out and left me stranded on the side of the road. I called over 10 times and was on hold a collective 2 hours or more. My car is still stranded.

  Business Response

  Date: 05/03/2022

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. As we are currently experiencing higher call volumes, your patience is appreciated. I do show we were able to reach you yesterday. We will also have the LifeSafer Executive Resolutions Manager contact you to see how we can best assist you during this time.

• Initial Complaint

  Date:05/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been without car for a month. Electrical wiring mess caused brake lights to fail. Mess caused by splicing my wires to install device. Had master electrician prove this at dealership. Have been waiting over a week for a replacement handset for the interlock so I can at least drive it. They sent 2 replacements to wrong address when provided with the correct one. When interlock comes out in August 2022 I will need a new harness for my electrical system so the car will work properly. No regular technician will work on this mess! Will be very costly to put my car back to normal. Spent over an hour on the phone today trying to resolve just sending the part to the correct interlock installer. My Mom spent time on and off over the last 2 weeks contacting and trying to find the part. The installer was contacted about 4 times but no parts showed up.

  Business Response

  Date: 06/30/2022

  Thank you for taking the time to provide us with this feedback. We have escalated your concerns about our LifeSafer service location for our Field Management to look into. Someone from our Resolutions Team will reach out to see how we can best assist you during this time. Please give us several days to look into this. 

  Customer Answer

  Date: 07/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ****