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Business Profile

Hookah Bar

Jerina's Lounge

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 14th at approximately 2am me and my friend went to Jirena lounge paid 20 dollars each to get in. Paid another 40 to 50 for the hookah and went sit in the corner by ourselves with the hookah. While seated a gentlemen stands up and deliberately knocks over breaking our hookah. Staff noticed it and came spoke to the gentlemen. Once they left the guy did it again. We told bar staff and they told us we'll it's 150 to replace a broken hookah. So we told them we didn't break it which they already knew who did. Then they tell me and my friend that we need to leave while they allowed the guy to stay in. The situation seemed to come off as biased because me and my friend were the only two LGBTQ persons in the lounge. We paid so much to get in never to be reimbursed or apologized to but to be told to get out over something we didn't not do. And threatened to be charged for a hookah they seen the gentlemen deliberately broke.

Jerina's Lounge is NOT a BBB Accredited Business.

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