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Business Profile

Garbage Removal

Rumpke Waste & Recycling
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Rumpke Waste & Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 405 total complaints in the last 3 years.
    • 126 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my service with Rumpke on 3/12/2025 because they had missed the majority of my pickups for the year and it has been an ongoing problem for the 5 years of service with them. They still owed me a credit of $29.32 because it is a pro rated bill. I asked them to cancel my service and credit my bank account the money due. The following week I was actually charged in the next billing cycle because they neglected to tell me that canceling my service didnt cancel my autopay that i had set with them I called back, they issued a credit for the $76.27. After 10 days the money was not deposited so i reached out again and was told the money was on a check that had been sent. on 4/10 I received a check for the $76.27 only. I reached back out and they said that it was coming on a second check. I have called now 3 times since last week and they just keep telling me that the credit was requested and they are waiting on billing to release the payment but they cant reach billing nor will they allow me to speak with someone.

      Business Response

      Date: 04/23/2025

      April 23, 2025

      Better Business Bureau

      Attn: *** ********* *****
      1 E. Fourth St., Suite 600
      Cincinnati, OH  45202

      Complaint ID: ********
      ********* *****
      **** * **** ** ******* **
      *** ******* ** *****


      Dear *** *****,

      At Rumpke Waste & Recycling our mission is providing exceptional service. Whenever a customer has a question or concern, we take it very seriously. We recently received the complaint referenced above. Upon reviewing this customer’s account, we took the following actions to resolve the issue and ensure customer satisfaction.

      First, we reviewed the account, next we investigated this billing issue with our management team and involved personnel, and then we contacted the customer to share our findings and a resolution.

      The issue that this customer experienced is not reflective of Rumpke’s service standard and for that we apologize. We greatly appreciate this opportunity to make things right with our customer and to take action to ensure excellent service moving forward.

      Please contact me directly if more information is necessary at **** ****.

      Sincerely,

      Ashley H*****
      Rumpke Waste and Recycling
      Customer Service Manager

      Customer Answer

      Date: 04/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I do however want to state I have spoken with several people in my area and they have had the same issues with Rumpke. They need to work on their customer service. 

      Regards,

      ********* *****

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay for yard waste service alo gsode my regular weekly trash pick up. However, Rumpke won't pick up my yard waste without me having to call in every week about it. So far I have called on 3/18, 3/25, 4/1, 4/7 to complain. Everytime I reach out, the agent confirms my pickup day is Tuesday, that I have a valid service, and then claims to flag the address to ensure collection. I'm told they'll put alerts on the account, that the Operations Manager will be informed and will resolve the issue, yet nothing ever changes. Today, April 15 is my next pickup day. The bin has been out since April 7th and has not been collected. As access also isn't an issue as my regular trash can sits next to it and is picked up without issue. I have emailed customer service, only to be told yet again that the Operations Manager will get this resolved. But that's what I've been told since 3/18/25. I just want the service I pay for without having to jump through all these extra hoops for no reason.

      Business Response

      Date: 04/16/2025

      Better Business Bureau
      Attn:  *** ********* *****
      1 E. Fourth St., Suite 600
      Cincinnati, OH  45202
      Marketplace Resource Consultant 
      ************************* 

      Customer Information ID ********
      ***** *****
      **** ****** **** **
      *********** ** *****
      Daytime Phone: ###-###-####
      E-mail: *********************



      Dear Ms. Blake,

      At Rumpke Waste & Recycling our mission is providing exceptional service. Whenever a customer has a question or concern, we take it very seriously. We recently received the complaint referenced above. Upon reviewing this customer’s account, we took the following actions to resolve the issue and ensure customer satisfaction. 

      We reviewed the account in question, and then contacted the customer. Our operations team has completed the service, and we have issued a credit on the account in the amount of $60.00.

      The issue this customer experienced is not reflective of Rumpke’s service standard and for that we apologize. We greatly appreciated the opportunity to make things right. Please contact me directly if more information is necessary.

      Sincerely,


      Connie H*******
      Rumpke Waste and Recycling
      Customer Service Manager

    • Initial Complaint

      Date:04/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/24/25 Rumpke delivered a recycling cart to my address in error. I have now contacted them 3 times to get it removed. I called again today, 4/9/25, and they said someone came out on 4/7/25 to remove it but didn't see it. The recycling cart has been in the same spot at the end of the driveway since 3/24/25 with a note on it for them to remove it. The first time I called about it on 3/24/25 I was told a request to remove it had been put in. When I called back 10 days later, I was told there was no request to remove it, but a request was then put in at that time. It's now been 2.5 weeks and it's still sitting at the end of my driveway.

      Business Response

      Date: 04/15/2025

      April 15, 2025

      Better Business Bureau
      Attn: *** ********* *****
      1 E. Fourth St., Suite 600
      Cincinnati, OH  45202

      Complaint ID: ********
      ****** *********
      **** ******* **
      *********** ** *****

      Dear *** *****,

      At Rumpke Waste & Recycling our mission is providing exceptional service. Whenever a customer has a question or concern, we take it very seriously. We recently received the complaint referenced above. Upon reviewing this customer’s account, we took the following actions to resolve the issue and ensure customer satisfaction.

      First, we reviewed the account, next we investigated this service issue with our management team and involved personnel, and then we contacted the customer to share our findings and a resolution.

      The issue that this customer experienced is not reflective of Rumpke’s service standard and for that we apologize. We greatly appreciate this opportunity to make things right with our customer and to take action to ensure excellent service moving forward.

      Please contact me directly if more information is necessary at ###-###-####.


      Sincerely,

      Ashley H*****
      Rumpke Waste and Recycling
      Customer Service Manager

      Customer Answer

      Date: 04/15/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** *********

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 04/01/2025 Rumpke skipped out house when collection Trash. We notified Rumpke of the issue at approx. 3pm on 04/01/2025 and they said they would fix in 24-48 hours. On 04/03/2025 (approx 730am) I sent an email to Rumpke saying this hadn't been taken care of yet. On 04/03/2025 (approx 245pm) Rumpke sent an email saying operations has confirmed the trash had been picked up. On 04/03/2025 (approx 250pm) I replied to the email and also called saying the trash had not been picked up. During the call I was told they would investigate with operation and call me back. No follow up call has occurred.

      Business Response

      Date: 04/09/2025

      April 9, 2025

      Better Business Bureau
      Attn: *** ********* *****
      1 E. Fourth St., Suite 600
      Cincinnati, OH  45202

      Complaint ID: ********
      **** *******
      ** ****** ***
      **** ******* ** *****

      Dear *** *****,

      At Rumpke Waste & Recycling our mission is providing exceptional service. Whenever a customer has a question or concern, we take it very seriously. We recently received the complaint referenced above. Upon reviewing this customer’s account, we took the following actions to resolve the issue and ensure customer satisfaction.

      First, we reviewed the account, next we investigated this service issue with our management team and involved personnel, and then we contacted the customer to share our findings and a resolution.

      The issue that this customer experienced is not reflective of Rumpke’s service standard and for that we apologize. We greatly appreciate this opportunity to make things right with our customer and to take action to ensure excellent service moving forward.

      Please contact me directly if more information is necessary at ###-###-####.

      Sincerely,

      Ashley H*****
      Rumpke Waste and Recycling
      Customer Service Manager

    • Initial Complaint

      Date:04/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rumpke has given us terrible service. Within the past couple weeks they have either, Not picked up our garbage for days at a time. Or half done the job. Just today I went to retrieve the garbage cans at the bottom of my driveway and Rumpke did not empty them entirely. They were heavy and filled with water. I expect the garbage cans to be empty in terms of trash wise. As a matter of fact at this address **** ******* **** ******* ****) We paid extra for a bed frame to be picked up a few weeks ago. And it is still sitting at the bottom of our driveway. Myself and my parents simply just want the service that we are billed for. -**** *****

      Business Response

      Date: 04/04/2025

      April 4th 2025


      Better Business Bureau
      Attn:  *** ********* *****
      1 E. Fourth St., Suite 600
      Cincinnati, OH  45202

      Complaint ID: ********
      Name: **** *****
      Address: *** ******* ***
      ******** ** *****

      Dear *** *****,

      At Rumpke Waste & Recycling our mission is providing exceptional service. Whenever a customer has a question or concern, we take it very seriously. We recently received the complaint referenced above. Upon reviewing this customer’s account, we took the following actions to resolve the issue and ensure customer satisfaction.

      We reviewed the account in question, took action to address the issues described and then contacted the customer. We believe we have resolved this issue to the customer’s satisfaction.

      The issue that this customer experienced is not reflective of Rumpke’s service standard and for that we apologize. We greatly appreciate this opportunity to make things right with our customer.

      Please contact me directly if more information is necessary.

      Sincerely,

      Jessica S******
      Rumpke Waste and Recycling
      Customer Service Manager

    • Initial Complaint

      Date:03/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a Rumpke customer for over 7 years. I recently moved and changed my pickup location. Since the move, my service has been absolutely terrible. My trash pickup has been missed 7 out of the last 9 weeks. Every time my wife and I call we are asked the same questions and nobody clearly cares. All they say is that someone will be back within 48 hours to pick up our trash but it always falls on a weekend and my trash sits for 2 extra days (96hrs). The same false promises of calls back every time we speak with someone and they still can't seem to figure it out. I have asked to speak with their "Operations Team" that handles the trash pickup in my area and I am always informed that they do not take calls from customers.

      Business Response

      Date: 04/03/2025

      April 3, 2025

      Better Business Bureau
      Attn:  ********* *****
      1 E. Fourth St., Suite 600
      Cincinnati, OH  45202

      RE: Complaint number ********
      **** ********
      **** ****** **** **
      ************* ** *****
       
      Dear *** *****,

      Thank you for the opportunity to address *** ********** concerns. Customer service is very important to us, and we take his complaint seriously.

      We apologize for the frustration *** ******** has expressed as this is certainly not Rumpke’s standard of service. We are working closely with our Operation’s team to identify the reason for *** ********** service issues. We have been in contact with *** ******** by phone regarding the actions taken and will continue to work with him until we are able to confirm that the matter is resolved.

      *** ******** is working with a member of our leadership team, but should he require further assistance he is more than welcome to contact me directly. My phone number and direct extension are ###-###-####.

      Sincerely,

      Ashley H*****
      Rumpke Waste & Recycling
      Customer Service Manager
      Cincinnati Region

    • Initial Complaint

      Date:03/27/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Rumpke on Monday, February 10th to cancel service. I had just had $83.71 auto withdrawn for my account to cover the upcoming 3 months. The customer service rep informed me that my account was closed, a credit of $83.71 will be returned to my account or a check would be mailed to me within 30 days. She advised me to place my garbage bin out by the road and someone would be by to collect it. I called again on March 5th and was told once again that I had a credit on my account and that she was requesting it to either be returned automatically into my account or a check would be mailed to me within 30 days. She didn't have a record of me having a bin. I assured her we did, it was from ****** ******* which Rumpke had bought out. She understood and said to put it out and someone would be by to collect it. As of today, I still have not received my money returned and a date needs to be given to me so I can place the bin out to be collected from my property.

      Business Response

      Date: 03/28/2025

      March 28, 2025


      Better Business Bureau
      Attn: *** ********* *****
      1 E. Fourth St., Suite 600
      Cincinnati, OH  45202

      Complaint ID: ********
      ****** ***********
      *** * ******* ***
      ******** ** *****

      Dear *** *****,

      At Rumpke Waste & Recycling our mission is providing exceptional service. Whenever a customer has a question or concern, we take it very seriously. We recently received the complaint referenced above. Upon reviewing this customer’s account, we took the following actions to resolve the issue and ensure customer satisfaction.

      We reviewed the account in question, took action to address the issues described and then contacted the customer. We believe we have resolved this issue to the customer’s satisfaction.

      The issue that this customer experienced is not reflective of Rumpke’s standard and for that we apologize. We greatly appreciate this opportunity to make things right with our customer.

      Please contact me directly if more information is necessary.

      Sincerely,

      Juanita H*****
      Rumpke Waste and Recycling
      Customer Service Manager

      Customer Answer

      Date: 04/01/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** ***********

    • Initial Complaint

      Date:03/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a dumpster put at my house to dump scrap building material in as i am a contractor. Rumpke waste picked up the first few times then started to miss pickups. At one point they missed a whole month. They blamed part of it on the roads as there was some snow but my place was accessible every time they were supposed to pick up. Customer service continued to tell me they would be here tomorrow and it would never happen. When i reached out to cancel my contract, i realized i had been charged for 6 months of service in advance, which i didnt authorize. I asked for a refund of the service that was not provided and was told it was forwarded to management. I was never contacted, so i disputed the credit card charge and they somehow beat that, probably because i couldnt dispute just part of it. Customer service and communication has been terrible from the start.

      Business Response

      Date: 03/24/2025

      March 21,2025



      Better Business Bureau
      Attn:  *** ********* *****
      1 E. Fourth St., Suite 600
      Cincinnati, OH  45202
      Marketplace Resource Consultant 
      ************************* 

      Customer Information ID ********
      ******** ********
      **** ******** ****** ***
      ******* *** *****

      Dear *** *****,

      At Rumpke Waste & Recycling our mission is providing exceptional service. Whenever a customer has a question or concern, we take it very seriously. We recently received the complaint referenced above. Upon reviewing this customer’s account, we took the following actions to resolve the issue and ensure customer satisfaction. 

      We reviewed the account in question and contacted the customer. We have issued a refund on the account in the amount of $300.61.

      The issue this customer experienced is not reflective of Rumpke’s service standard and for that we apologize. We greatly appreciated the opportunity to make things right. Please contact me directly if more information is necessary.

      Sincerely,


      Connie H*******
      Rumpke Waste and Recycling
      Customer Service Manager

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since moving to our home, 4 months ago, we have had the WORST service from Rumpke. Our trash is continuously not picked up for no reason at all. I have called and emailed to complain 5/6 times and these drivers are SO lazy, they still don’t come. We have no other choice for trash service so I’m stuck unfortunately but this is ridiculous. We also have not been compensated for the NUMEROUS times they haven’t shown (including today, AGAIN).

      Business Response

      Date: 03/27/2025

      March 27, 2025

      Better Business Bureau
      Attn: *** ********* *****
      1 E. Fourth St., Suite 600
      Cincinnati, OH  45202

      Complaint ID: ********
      ******** ****
      ** ********* ***
      ********** ** *****

      Dear *** *****,

      At Rumpke Waste & Recycling our mission is providing exceptional service. Whenever a customer has a question or concern, we take it very seriously. We recently received the complaint referenced above. Upon reviewing this customer’s account, we took the following actions to resolve the issue and ensure customer satisfaction.

      First, we reviewed the account, next we investigated this service issue with our management team and involved personnel, and then we attempted to contact the customer to share our findings and a resolution. Unfortunately, we were unable to reach *** **** by phone but would appreciate the opportunity to discuss this resolution.

      The issue that this customer experienced is not reflective of Rumpke’s service standard and for that we apologize. We greatly appreciate this opportunity to make things right with our customer and to take action to ensure excellent service moving forward.

      Please contact me directly if more information is necessary at **** ****.

      Sincerely,

      Ashley H*****
      Rumpke Waste and Recycling
      Customer Service Manager

    • Initial Complaint

      Date:03/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to communicate with Rumpke Trash Services regarding my Mom's account. We closed this account after she passed away. We sold her house on July 1st, 2024 and closed the account soon after. Rumpke Trash Services sent us a refund check (included) on 8/28/24 for 24.04 to settle the account. Months later we receive a bill with no description for 104.85. I sent two letters and made multiple attempts to find out what this charge is for with no communication, call backs, etc. Rumpke turned this over to a collections agency and now my credit may be harmed so we will pay this bill to preserve my credit and kindly ask that the BBB help resolve this matter and reimburse the $104.85.

      Business Response

      Date: 03/19/2025

      March 19, 2025


      Better Business Bureau
      Attn:  *** ********* *****
      1 E. Fourth St., Suite 600
      Cincinnati, OH  45202

      Complaint ID: ********
      ***** *********
      ***** ***** ***** **
      ******** ** *****

      Dear *** *****,

      At Rumpke Waste & Recycling our mission is providing exceptional service. Whenever a customer has a question or concern, we take it very seriously. We recently received the complaint referenced above. Upon reviewing this customer’s account, we took the following actions to resolve the issue and ensure customer satisfaction.

      First, we reviewed the account, next we investigated this billing issue with our management team and involved personnel, and then we contacted the customer to share our findings and a resolution.

      The issue that this customer experienced is not reflective of Rumpke’s standards and for that we apologize. We greatly appreciate this opportunity to make things right with this customer.

      Please contact me directly if more information is necessary.


      Sincerely,

      Juanita H*****
      Rumpke Waste and Recycling
      Customer Service Manager

    Rumpke Waste & Recycling is BBB Accredited.

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