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Business Profile

Erectile Dysfunction

Pinebrook Medical Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Erectile Dysfunction.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a patient at Pinebrook Medical clinic for ED treatments. Was informed that after last treatment could keep ongoing treatments to continue enhancement and would be at a lower cost due to being in the program for $150 per treatment. We paid 5500 dollars for initial program. Then found out that the clinic was closed and can not get any further treatment. I didn't receive any notification that the office was closing or that my treatment would cease. I'm seeking help in resolving this issue.

  • Initial Complaint

    Date:11/15/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a patient at Pinebrook Medical Clinic. I have tried calling both office numbers no answer. I have 3 visits left. Old saying buyer be ware I am not a happy customer. Web site not working. Do not go there I give them a 0 scale from 0 to 5

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a patient at Pinebrook Medical clinic for ED treatment starting in October 2022 until my last scheduled appointment in May 2023. When I went to schedule additional appointments after vacations in June and early July, I found out that the clinic was closed. I didn't receive any notification that the office was closing or that my treatment would cease. I'm seeking help in resolving this issue. I financed 5,400.00 for treatment and I have not received full treatment with any results.

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with this medical clinic for procedures that included treatments and doctor evaluations. I have only see a doctor one time and have received several treatments with no change/improvement. I have requested a new evaluation as contracted but am told no one knows when the doctors are coming back. I have been trying to call for more than a week and no one answers the phone. I drove to the clinic to find it closed/door locked. I then called the main call center number (###-###-####) and was told they are closed today. I stated I would go down tomorrow and was told the clinic was closed all week. I asked if they were closing and the rep stated he didn't say that. I am not able to leave a message or reach any reputable contacts.

Pinebrook Medical Clinic is NOT a BBB Accredited Business.

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