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Business Profile

Credit Card Processing Services

Midwest Payment Processing, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** and his FRAUD COMPANY stole $30,000 from our account after being our merchant processor for several months. With there accessibility, they created a fraudulent bank account with our Company Name and forward our processing payments.

    Business Response

    Date: 02/13/2023

    Bank processors issue reference or trace numbers from the processor to the depository bank account of the business. These trace #'s act as certified tracking #'s so that financial entities can track the movement of funds from one financial entity to the other. The bank system of issuing trace numbers on every transaction within the United States provides a significant layer of protection for business's and their processing payments, it also makes it impossible to move funds without having a trace/reference number associated with the transfer. The legal department of Midwest Payment Processing, after assisting the business by providing the full trace #'s for the deposits and banking info with the location of the deposits, determined that the deposits were made to the correct bank account. When it was made clear that the funds were deposited to the correct bank account, it was then the responsibility of the business to locate the funds internally within their organization.  

    Business Response

    Date: 02/16/2023

    On March 18th 2020 the processor received a signed ACH Change Authorization Form from the authorized signer on the account, along with a Chase Business check and the request to change/update the business checking account. The bank deposit information/trace #'s from the date of the change to the date in which the business is claiming they didn't change the account has all been provided to the business and to the legal counsel of the business. This information provides the exact depository information on all deposits. The processor provided all of the proper/exact information for the business to utilize when speaking with Chase Bank on the deposits. The processor does not have the authority to speak directly to the bank on behalf of the business, they can only provide the bank trace #'s on the deposits to the business and its the business owners responsibility to speak to the bank on behalf of their business.    

    Customer Answer

    Date: 02/16/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

    Regards,

    National Auto Shipping

Midwest Payment Processing, LLC is BBB Accredited.

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