We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Coupon Services

Quotient

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coupon Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a receipt on 12/15 for a $5 Cashback and never got processed, I contacted customer service 3 times and they first said the receipt will be processed which it never was and now it has been 2 weeks and they are still giving me the runaround and refused to give me the Cashback.

  • Initial Complaint

    Date:12/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a receipt from ****** for a $2 rebate offer on ***** chocolate and got a message saying the receipt was declined due to a coupon being used on an item not included in the offer. I contacted customer support who said they would correct it and I would be credited for the rebate. I never got credited. They claimed it was sent to a ****** account when I do not have ****** on file, I have ***** as my payout method. They then backtracked and said they are having a problem with payment and it will be fixed soon and never credited me and just gave me the runaround. They have no intention of issuing the refund. The item is non returnable so I had to do a charge back on my credit card to recoup the $2.

  • Initial Complaint

    Date:11/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been in constant back and forth with Shopmium cust support for almost two months now. They wrongly rejected two of the offers I submitted back in September as 'not activated'. The offers are $4/2 tresemme and $3 lysol air sanitizer. So they owe me $7. Every time I try to follow up with them (every few weeks) I get the 'concerned team is still looking into this' response. A family member (***** ******************) has the same issue, i.e. same rejection reason for $2 Raid and $3/2 Garnier offers for quite some time. If not addressed soon, they will also be filing a complaint. There are others with the same issue. Shopmium really needs to address all those issues soon.

  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made purchases at ******** and have my ******** loyalty card linked to *********** in order to earn cash back in eligible products. There were issues reported by *********** users that they were not being paid out at all or reliably for purchases of qualified products. I inquired with *********** about problems paying their users for ******** purchases via a linked ******** card, but they denied having a problem despite what their users were experiencing. Some of their users were so frustrated not being paid and chasing their funds, they unlinked their ******** cards and manually uploaded receipts to get paid. This problem has been recurring and they make no real attempts to fix the issue. They ask for receipts but there may be no receipts available and why is *********** asking for receipts when purchases are made via a linked store card, when they should have the data? Users link their store loyalty card so they don’t have to search and upload receipts. I have not been paid for eligible cash back offers made at ******** on 12/3 and may not even be paid for 12/10. *********** needs to remedy this issue or are they just enticing their users to buy products with the expectation to be paid for eligible cash back offers via a linked store card, but have no real intention to pay because they make no concerted effort to fix their system problems? They tout the convenience of a linked card feature but in reality, customers have to contact them about not getting paid and have to provide evidence and screenshots of cash back offers, which is more work than not having a store loyalty card linked. *********** does not even know the linked card feature does not work until their users contact them or deny there is a problem. Why do they offer a linked store card feature when it does not work? I guess their business practice is not to pay customers for purchases of qualifying products with a linked store card until users basically plead for them. What a farce!

    Customer Answer

    Date: 12/14/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Quotient has finally resolved my outstanding issues with them.  You can now mark the case closed for case number is ********.  Thank you 

    Regards,

    ******* ***

Quotient is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.