Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Computer Services

CBTS Technology Solutions, LLC

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromsandi c

    Date: 05/08/2024

    1 star
    ALTAFIBER IS A JOKE WHEN IT COMES TO RUNNING A BUSINESS. OUR PHONES NEVER WORK I HAVE TO OPEN A TICKET FOR THE SAME **** EVERY DAY OR EVERY OTHERDAY. THEY CAN BE SET TO FORWARD CALLS FOR AFTER HOURS AND THIS TAKES ABOUT AN HOUR TO DO BECAUSE YOU HAVE TO OPEN A TICKET EVERY TIME. WHEN YOU OPEN A TICKET LIKE I JUST DID IT TAKES ABOUT 30 TO 60 MIN FOR THEM TO CALL BACK. TODAY I CAME IN AND TURNED OFF THE CALL FORWARDING AND NOW I HAVE NO PHONE SERVICE AT ALL. THEY GIVE NO TRAINING ON HOW TO USE ***** AND IT IS HARD AS **** TO NAVIGATE IT. THEY SEND YOU 70 PAGES OF GIBERISH THAT IS ALL THE TRAINING YOU GET "I EMAILED YOU THE TRAINING LINKS GOOD LUCK!" I AM WAITING NOW FOR SOMEONE TO LOOK AT MY TICKET WHILE MY COMPANY HAS ZERO PHONE SERVICE. SERVICE COMPANIES THAT USE CBTS WILL GO OUT OF BUSINESS WHEN THEIR PHONE SERVICE DONT WORK!!! BEEN DEALING WITH THIS SINCE THEY WERE CINCINATTI BELL THEN CBTS NOW ALTAFIBER

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.