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Business Profile

Child Support Enforcement

National Child Support

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Child Support Enforcement.

Complaints

This profile includes complaints for National Child Support's headquarters and its corporate-owned locations. To view all corporate locations, see

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National Child Support has 2 locations, listed below.

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    • National Child Support

      11353 Reed Hartman Highway Suite 100 Cincinnati, OH 45241

    • National Child Support

      PO Box 42437 Cincinnati, OH 45242-0437

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to address the distressing discovery that you have been sharing my nonpublic information with credit bureaus, resulting in inaccurate reporting on my credit profile. This violates my privacy rights under 15 USC 1681 section 602 and 15 USC 1681 Section 604 A Section 2, which mandates written consent for such actions. Your inaccurate reporting, including incorrectly labeling timely payments as late, has caused significant financial and emotional distress. I demand immediate corrective action and cessation of unauthorized information sharing. I also seek compensation for damages incurred. Please rectify this matter promptly. My account number is ******* AND *******

    • Initial Complaint

      Date:05/19/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over a year ago I reached out to the above named company for assistance in collecting child support. After about a month I received a response via email stating that they were closing my case because they were not able to collect anything. I'm a single parent of 3 children. This was over a year ago. I have since found out that they usurped 2 payments of about $1600 collectively from the attorney general. I want to be reimbursed and want them off my case.

    National Child Support is NOT a BBB Accredited Business.

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