Reviews

Review Details

• Review fromCailey A

  Date: 03/04/2025

  1 star
  I will not be returning obviously. Any time I ever needed to speak to the financial team I was treated like I am a bother. My first encounters were very confusing as they claimed to know my benefits more than I did, confusing me even more. I had fertility benefits and was advised to do things a certain way, instead of doing what I needed they argued and confused me even more. It took multiple phone calls to explain what was needed. I also work in healthcare, and understand how my insurance works. I called multiple times to get a clear answer of my coverage, and each time Jessica told me the information was wrong, and tried to tell me how it would be cheaper to be self pay. This was not the case as we have a $350 Deductible and that was way cheaper than the $1100 for one IUI she was trying to pressure me into doing. After doing IUI the clinical staff told me to check into IVF which I know I do not have benefits for, and I asked for an updated self pay list. She argued I did have coverage and gave me a very basic estimate. After talking with my insurance for the hundredth time, they confirmed I do not have IVF coverage, and that Jessica did not confirm the correct plan. If I did not double check, I would’ve been out thousands of dollars. Each time I came in I was seen by someone different. We were told IUI was our best shot, so we went through with one. After leaving that appt in tears, I was told “IVF would be the best option.” Given no explanation, and very little information on my Ultrasound that day I left confused. I was given a piece of paper and told to call back with my answer as to whether I wanted to move forward with IUI or do IVF. On my paper, there were very scary words. After looking up what these cysts were, it could be linked to endometriosis. I was given three different opinions, and now I feel as if we don't even need fertility treatments. I was treated like a number. It felt very money grabbing.