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Business Profile

Fabric Store

Carriage House Printery, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a minky blanket for Christmas present 12/5/2024. Received invoice and paid full amount immediately through ******. When i received the blanket, it was not at all as described and poor quality. Requested a refund. Owner agreed. mailed blanket back On December 14, 2024 and paid $10.40 returned shipping. Tracking showed it was picked up at post office approximately December 17. I waited until after holidays for refund and when none came i emailed again on December 30, 2024. owner said she sent refund December 30 and i should wait 10 days to get refund. When there was still no refund on January 17 emailed again inquiring about refund. owner responded on January 27, and reissued refund asked me to wait 3 days. I have received no refund to date, February 1, 2025. owner said she doesn't know how to do it in quick books. ****** won't help as dispute over 30 days old. I'd just like my refund back. she also charged me shipping when her **** site says free shipping for order over $35.00, blanket was $40. I didn't see that until after i sent it back I also had to pay for the return shipping owner very sporadic with responses to emails and doesn't answer phone or voice mail messages.

    Customer Answer

    Date: 02/04/2025

    Carraige house must have received your complaint. I got a refund through pay pal this morning, not the return shipping but I am good.

    Thank you

    ***** **********

Carriage House Printery, LLC is NOT a BBB Accredited Business.

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