Reviews

Review Details

• Review fromJames T

  Date: 10/14/2024

  1 star
  In June I contacted Dacraft to inquire about having a patio cover put over our deck and the overall communication in the beginning was okay. There were some delays due to scheduling issues, however they were resolved, and the materials were dropped off on July 23rd and the work was "finished" on July 24th. Here is where the issues begin. I am required to obtain a permit through my city, and it was supposed to be handled per the contract, but when the inspector came out on August 19th , I was informed the cover was not installed according to the blueprints provided by Dacraft. The owner of Dacraft was informed immediately the same day and said it would be taken care of. On September 19th, yes still awaiting resolution, the installers were putting another patio cover up two houses down. I walked over and told them of the issue, and they said they were aware, but did not have the wood to complete the job. Although the installers agreed to come back with the wood needed to finish the installation at my house after the other house was finished, they never did. I have been trying to have this issue resolved and just want a solid answer on when it will be remediated, but I can’t get a response as of October 14th. Communication is key and Dacraft has dropped the ball in this situation.

• Review fromTerry Y

  Date: 08/02/2024

  5 stars
  I added 300 square foot sunroom, to the back of my house. It took a little time, but I certainly love it and I am happy setting out in it watching my big screen TV and smaller TV, When I had an issue, the installers would come back and take care of my issues. I will recommend Dacraft to anyone, the owner, salesman, and installers would always answer my calls and not ignore me. Thank you Dacraft, I going to set out in my sunroom now.

• Review fromPhilip I.

  Date: 03/06/2023

  1 star

  Philip I.

  Date: 03/06/2023

  Started sunroom project 09/2022: still not done 3/6/2023! Unorganized, don't provide plans for their installers, can deliver materials to complete the project and when they do, not right nor made for what they are doing (doors twice as thick as the walls built and look stupid). Patchy. Leaking gutter, too many gripes to list. Still waiting on replacement doors and addtl windows. This 4-day job is 6 months and running. Required half the money up from me. I know they try to protect themselves, but, who protects me? Who is my advocate? Might be my lawyer....really soon. I've talked with sales, owners and others. Trying to work things out but is very distruptive and upsetting. I've missed several holidays use of this space.

  Dacraft MFG Factory Direct

  Date: 03/07/2023

  I can certainly apologize for the length of time this room enclosure is taking. There was a misunderstanding from the get-go between the salesperson who laid the room out, and the Homeowner. After the room was built, the Homeowner didn't like the layout and wanted to add two additional windows that had to be special ordered. We don't manufacture windows and we're at the mercy of the manufacturer, and can't possibly do anything until we receive them. We have been told that the windows should be in by the end of this week. If that is the case, we will install them next week. The doors that were installed are the standard door that we install in all of our rooms. They are nice, heavy-duty patio doors. The customer wanted the doors to be the same thickness as the wall, so we had to special order new doors. The new doors have been delivered to us and we will exchange them when we install the windows. Hopefully all work will be completed by the end of next week, if the windows are received from the manufacturer as expected. Roger Wax Sr, President

  Philip I.

  Date: 03/07/2023

  I call bull. There were no plans submitted to us nor available to us. It was a wing-it job with me conversing with the installer. The doors stuck out an additional 21/4" beyond the wall and could not be aesthetically remediated. The additional windows and more reasonable doors were an appeasement to complete the job rather than demand a refund. I think when it is finally completed, since it is holding up a month or so of additional work, and if it doesn't leak nor create additional issues, it might just turn out ok. We shall see.

• Review fromKeith O

  Date: 05/19/2022

  1 star
  True-Arch Radiused Patio Cover totally eliminates leaks. This is in their Brochure! I bought this with the understanding that it will not leak. Well it was installed in 2013, and I called them to let them know it leaked in 2013. They sent a repair man and he spent about 15 minutes applying some sealing in one place. Then left, I called several times after this with no reply. This True-Arch Radiused Patio Cover totally eliminates leaks has a 25 year warrenty, says on my contract. I have just called them again in May 2022. No reply or a call from them. They DO NOT stand by their WARRANTY! So do not think they do, Its a sales PITCH. I do not recommend buying from this Company! NO CUSTOMER SERVICE. Just a operator to pass along a message.