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Business Profile

Heating and Air Conditioning

Rands Mechanical LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 7/9/2023 Amount Paid: $45 Service to review AC unit and send information to home warranty company. Disputing charge due to failure to render full service as proper pictures were not taken nor sent to the home warranty company. The business has not tried to resolve the problem and never answered calls/texts. Claim number 738718

    Business Response

    Date: 08/17/2023

    Called business and spoke to Scott A**** who said he had sent the pictures to the warranty company.

    Customer Answer

    Date: 08/21/2023

    I am rejecting this response because: He never sent the pictures. If he did would have been after a month and after receiving the complaint. He did not take pictures of the evaporator coil as I was with him when he saw the unit, and he never removed the panel to see the coil. So if he did send pictures, he still would have been missing necessary pictures.

    Regards,

    **** ******

Rands Mechanical LLC is NOT a BBB Accredited Business.

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