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Business Profile

Travel and Tourism Education

Traveling Classrooms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel and Tourism Education.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I request a refund in the amount of $150. Per the agreement between the school district myself in the traveling classroom I understood that I was forfeiting their initial deposit of $100 however, my remaining balance of $150 would be refund it to me in the event that my child cannot attend the trip.. I have made several request online for a refund. I have submitted a claim with ***** for a refund. I even reached out to the school who intern reached out to the traveling classroom at which point I got an email stating that they would be sending me my refund in the mail as of May 14. I have yet to receive said refund, they are no longer responding to any of my request nor have they responded to the request from *****.. I even sent them an email stating that if I have to pay my bank to get my money back, I’m going to request the entire amount of $250 back for breach of contract since they are not upholding their bargain by refunding my money as agreed-upon. I have been requesting a refund since the end of January with no results.

    Business Response

    Date: 05/24/2024

    This person has been refunded the 2nd payment of  $150  The original $100 deposit was clearly advertised non-refundable. . After receiving the $150 refund this person also filed for the same refund through Venmo.   The person now owes Traveling Classrooms $150 which most likely will never be returned. 

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