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Business Profile

Towing Company

Conley's Service & Towing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/06/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A vehicle I had at my apartment complex was towed under contract due to having a flat tire on Wednesday August 30th. I was advised that there was a tow fee of 175 and two days of storage at 40 a piece. These fees are higher than Ohio allows. After calling, I showed up on Thursday to retrieve my personal property from the vehicle they told. I was told I could not get it without at least a deposit towards the car. I still have a right to my personal belongings irregardless of the car (a view backed up by Ohio codes).

    Business Response

    Date: 10/24/2023

    Conley's Service & Towing was contracted to remove vehicles from **** ******* *** ***. on 8/30/23.  We removed a ***** * that had a flat tire, sitting on a jack.This vehicle was tagged numerous times for parking violations.  The owner came to our establishment 2 days later to remove his personal belongings. He was told that he had to pay a deposit to remove any personal effects. This is a policy that the ****** ****** Dept enforces  at their Imp.lot as well. We charge a $25.00 gate fee to escort an individual to their vehicle to remove any type of belongings or documents. At this time would accept the title of the vehicle for the charges that have incurred.  The owner at that time can clean out the vehicle.
    . 
    This is the sign that we have hanging by our window. see attached.

    Kindest Regards,

    **** ****** *** Conleys Service

Conley's Service & Towing is BBB Accredited.

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