We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Swimming Pools

Ohio Pools & Spas

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Ohio Pools & Spas's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ohio Pools & Spas has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Migdalia S

      Date: 11/04/2023

      I have bough a new spa because my old spa was leaking. Eric was my salesperson. I will start with delivery people damage a in ground grill and never was replace by Ohio Pools, they damage side of of spa, Hot Spring logo was not working and the side of spa had wholes on the sides( I have pictures to show if is necessary)I call them and they came back and fix it and I also bought a sound system that was not connected when they came but they charge over 1000 for that system. Not a month go by and Spa started leaking I call 3 to 4 times to get them to respond my call and text not until I send an email when I got them to response, the technician came in never said a word of what was wrong with spa so I called my son to go outside to talk to nasty tech and he mention they need to pick up the spa because it was leaking bad. They came and pick up and fix it and now delivery people broke sides again and Hot spring logo is not working again and they refused to fill spa because they don't do that when they bring the spa back to me and the cover was left outside by fence to it got dirty and it was bunch of leaves in the spa when I when to fill the spa. Now the are getting to order the side of spa again because they are damage and waiting on them to fix he spa again. This the 2nd spa I have purchased thru Ohio Pool and customer service is terrible no communication what so ever with the clients and their service sucks and Eric doesn't answer the phone anymore he just wanted to make the sell. I believe they sold me a used spa that they probably wanted t get rid of and I was the stupid enough to pay over 18,000 for this spa and I completely regret my purchased.

    Ohio Pools & Spas is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.