Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been billed fraudulently by this company for over 2 years. Multiple attempts to resolve have been unsuccessful. Emails phone calls have done nothing. They still are trying to charge me for a service I didn’t sign up for for a house that I don’t own. Management is incompetent. Also filing lawsuit to get rid of them.
Business Response
Date: 01/15/2025
I am writing in response to a customer complaint. In August of 2022, we began providing termite protection on a home for new customer. Our company’s termite protection program comes with an annual renewal to maintain the termite baiting system. If the customer wishes to cancel, the baiting system is removed. In this instance, the customer in question sold the home we were servicing. We did not receive notice that the home had been sold or that the customer wished to cancel service. When it came time for the annual renewal, we serviced the termite system. Since the previous homeowner was still the person of record on this account, they were charged the renewal fee via the credit card on file. Our signed service agreement authorizes automatic payments. When the customer reached out to dispute this charge, the error was realized by our staff. The payment was refunded in full, and the credit card info was removed from our records. We no longer maintain termite protection on this home for this customer. The only payment that we have received that was not refunded was the initial payment for the installation in August of 2022.
Thank You,
Matt V*****
Area Manager
Accel Pest and Termite Control
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