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Business Profile

Security System Monitors

SOS Security Systems, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called multiple times for assistance in getting my security cameras to come up on my smart phone. SOS and ******** have told me its the other persons fault as to why my security cameras are not working on my phone. They work fine on my personal computer but they are not working on my phone. Through SOS troubleshooting this with me and checking my IP addresses there is still no resolution. Through the TVRMobile app my three security cameras are still not saying connection failed. If I can see them on my personal PC but not my phone something is wrong and I need help to figure out what is going on.

    Business Response

    Date: 09/06/2023

    We have spoken to ********************** regarding the issues with her viewing her cameras Off Site on her cellphone. We asked her to go to canyouseemenow.org to get her off site IP address since ********* had to change her equipment. After unsuccessfully trying to view the cameras remotely with the new offsite address we asked her to check the ports 8000-8002. All of the ports were not letting video through so we informed her to call ********* for them to open the ports so she can view the cameras on her cellphone. She also said she wanted to change the time on the *** too and also wanted to update the *** to a new model. We had our salesperson *********************** reach out to her to speak with her about a new ***. We contacted ********************** on 9/6/23 and made a service appointment for Friday 9/8/23 to look at the ***. Also to clarify the $41.00 ($41.93) is for her security alarm system and has nothing to do with her camera system. She will be charged for a service call to check and fix the ***. 

    Thank you,

    *********************************

SOS Security Systems, Inc. is BBB Accredited.

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