Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed a bid thinking it was something that I really wanted and it turned out to be something else. I emailed customer support and got nothing but sass from the employee, *****. The company refused to refund me and actually suggested I spend more money to resell it. All I wanted was a refund for the item. This all happened may 10th 2023.
Business Response
Date: 05/11/2023
I am so sorry that this happened. ***** should have received an immediate refund since the item she bid on--and won--was not as described in the auction. It was an oversight on the auction managers part, and our auction administrator should have known to give a full refund. I was unaware of the emails that were sent between our administrator and *****.
I left a voice message for ***** earlier today and apologized and let her know that the item has been refunded in full. As the owner of Transitional Design, I expect our customer service to be excellent and customers's treated respectfully. All my staff (with the exception of the individual that ***** had an issue with) have the same core values.
The employee that was involved in this issue has been dealt with accordingly.
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