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Business Profile

Auto Services

Unlimited Diesel Performance

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have sent our 2010 diesel truck to this company 3 times for the same issue. They have had our truck in their shop for nearly 2/12 years!!! We have paid them $26,000 (see attached) and as of today the truck is back for the same problem. We have gone weeks without contact from them and still do not have the truck running correctly so it is at the shop and they have no idea when they will be done with it again.

    Business Response

    Date: 07/12/2024

    Dear ****,
    I apologize for the ongoing issues you and **** have encountered with his truck. The challenges with the *** actuator and turbo have proven difficult to pinpoint accurately. We have diligently followed Ford's detailed diagnostic procedures to ensure we make informed decisions regarding the repairs. I want to emphasize that due to my relationship with ****, all diagnostic work has been conducted at no charge.

    Regarding the concern that the truck has returned multiple times for the "same" issues, I must clarify that this is not accurate. The initial visit was for a broken transmission, which we sent out for repair. Concurrently, we also addressed leaking head gaskets after pulling the cab. Each repair was distinct and unrelated. The subsequent visit was due to a camshaft failure, a known issue in the 6.4 Powerstroke engine platform, which **** had previously repaired at J&K Auto & Truck Repair in *********, ****. Given the prior repair and subsequent engine block damage at the lifter bore, we opted to install a short block at a significant discount, with parts provided at a minimal markup due to our recent head gasket work.

    Currently, the truck is with us for an antifreeze leak, which has been resolved. Additionally, we are addressing an oil leak and investigating a power issue. I have attempted to contact **** to discuss proceeding with a new turbocharger installation, and I await his response. He can reach me during business hours at our office or contact me directly on my cell at any time.

    Please accept my apologies once again for any inconvenience caused. We remain committed to resolving these issues promptly and ensuring ****'s truck operates reliably.

    Best regards, 
    **** ******
    Owner, Unlimited Diesel Performance, Inc.

Unlimited Diesel Performance is NOT a BBB Accredited Business.

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