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Business Profile

Window Installation

Ferguson Window Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

This profile includes complaints for Ferguson Window Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ferguson Window Company has 2 locations, listed below.

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    • Ferguson Window Company

      10979 Reed Hartman Hwy Ste 207 Blue Ash, OH 45242-2855

    • Ferguson Window Company

      410 W Loveland Ave Ste E Loveland, OH 45140-2320

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an issue with my patio door, screen, and a window that Ferguson Window Company installed for me. I have a lifetime warranty and I attempted to contact them but their phone number is disconnected. Has this business closed? I would like to know how to contact them to get these issues resolved.

      Business Response

      Date: 07/24/2023

      Sorry for your inconvenience, your products do care a lifetime warranty through the manufacturer, we only carried 3 products. 
      1. ****** ###-###-#### 

      2. ******** ###-###-####

      3. ******** ****** ###-###-####

      you will need the serial numbers in the products that you are having issues with. We warranty our work and the manufacturer warranties their products. Hope this helps resolve your issue’s. 

      Customer Answer

      Date: 07/26/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      They stated that they warranty their work but they have provided no method of how to get in contact with them  I would like to know how I get in contact with them  thanks


      Regards,

      *** *****

      Business Response

      Date: 07/27/2023

      Dear ***, we do warranty our work if the installation fails we service it however if it is due to issues with the product we don’t make them and they are warrantied by the manufacturer, I would be more then happy to come out and look and 99.9% of the time it is not due to installation so I will refer you to one of the manufacturers number that I gave you and you can call me directly I have no problem with that. If you could please give me your address and phone number I will take a look for you no fees at all. Thank you.

    • Initial Complaint

      Date:06/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my windows replaced by Ferguson window company, and I was told that I had a lifetime warranty on the windows and screens. Recently, one of my screens on my window, have a gap in it and there’s a tear on my window screen. I tried calling the Ferguson windows company, but the company’s phone number has been disconnected. I have no way of contacting this company to fix the damage on my windows with the amount of money I pay for it, there should be a way to contact them to make corrections on the windows.

      Business Response

      Date: 06/22/2023

      Dear ** ********, 

      Sorry for the inconvenience however your windows and screens are warranty for life, as for your screens those are also for life against rotting or other damages due to weather, if you have a tear in your screen that is not considered a factor defect. If you like you can call the manufacturer which we deal with the top 3 and the numbers should be on the BBB website, however I will give them to you.

      ****** ###-###-####

      ******** ###-###-####

      ******** ****** *** *****

      ###-###-####

      you will need the serial number on the top sash or header of the window for them to look you up. I hope this helps you. 

    • Initial Complaint

      Date:03/16/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Work was completed in 2011 for 12 windows replaced at a cost of $5,000.00. Now we are seeing the glass is inferior and are now milky and stained looking. We are just asking for new glass to be installed. I believe we had a 15 year warranty.

      Business Response

      Date: 03/16/2023

      Thank you for sharing with us your problems with your glass, you actually have a lifetime warranty through the manufacturer ****** and is warranted for glass, frame and all parts. They have an online service website and you can call them to get info on how that process works since it’s new. The number to ****** is ###-###-####. Also all the manufacturers that we sell is on our BBB page. Thank you for your understanding and hope they get you taken care of ASAP. 

      Customer Answer

      Date: 03/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** ********

      I can not find our original contract with Ferguson Window Company from September 2010 or 2011.  All I have is a brochure with the name of the salesman that we ordered through.  His name is Gary Jenkins, phone 859-445-8786.  They were listed on Angie's List and we thought they were a legitimate company.  Mr. Jenkins told us they had done quite a few of the houses in our neighborhood.  The only proof we have is the cloudy, stained windows.  So, I'm not sure if you'll be able to help us.

       

      ****** ********

      937-554-1725

       

       

    Ferguson Window Company is NOT a BBB Accredited Business.

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