Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company refused to cancel a dispute a day after I signed up. Their products are similar and they use high pressure sales. They make promises about special guarentees of 80% profit and the person who sells the product is ill informed.

  Business Response

  Date: 09/09/2022

  RE: Complaint # ********
  
  Thank you for your feedback.  While it’s true we over a diverse array of programs, each program utilizes a particular strategy incorporating its own unique parameters.  In regards to your particular program, we do, in fact, guarantee an 80% win rate over the initial 12 months.  The minimum 80% success rate guarantee is considerably different than your interpretation of a guarantee offering an 80% profit.  For clarification, here is the exact wording of the guarantee that accompanied your purchase:    Your subscription fee is fully refundable after 12 months if this service has less than an 80% winning percentage of closed trades over that 12-month period, as calculated by Schaeffer’s Investment Research using our normal performance tracking methodology. This special guarantee offer is only available to new program subscribers and applies only to the first 12 months of your subscription. Subscribers must contact Schaeffer’s Investment Research within the first 14 days after the initial 12-month period to request a refund. Due to the exclusive nature of our subscription services, your subscription fee is otherwise non-refundable.
  I’m sorry your experience did not meet your expectations.  This issue has already been resolved with the customer directly.
  

• Initial Complaint

  Date:07/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in March I paid what appeared to be a one time fee of 249 and then another one of 49 bucks for this thing called an overnight traitor and the weekend traitor they’re supposed to give me weekly trades that are profitable and they’re supposed to offer stock advice called weekend trader. I got trade tips a few times but not with consistency promised. Instead they began to withdraw $99 a month out my bank account, 4 months in, I saw the ****** down contacted the company. They refuse to acknowledge any wrongdoing and offer no refunds. This company did not fulfill its obligations to me. And I would like a refund. Thank you .

  Business Response

  Date: 07/14/2022

  We truly value your business and we have reached out to you directly to resolve your concerns.

• Initial Complaint

  Date:06/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company continues to send me unwanted and undesired emails that I have used their so-called "Unsubscribe" button at a minimum of SIXTEEN times to no avail. I did not even start counting until I was becoming very concerned that they did not honor my request. I do not agree with their statements and often find them offensive and discriminatory in their writings which as a Christian bothers me. I have also sent them emails to request being removed from their scamming spamming emails to no avail. Today, I called and hoped that they would cooperate and instead the vile gentlemen did nothing for me except to hang up. This company should at least be decent enough to remove people who do not want their emails polluting a person's email box. They are rude and crude and frankly I believe are scam artists attempting to con me as I am elderly and disabled and they prey upon my even more since my wife's death.

  Business Response

  Date: 06/28/2022

  Thank you for reporting your concerns, however, I feel several points of clarification are woefully necessary. 
  
  First, your account has been properly marked “NO PROMOTIONS” per your request on May 23rd. While this request can take up to 24 hours to fully process through the system, we are CAN-SPAM complaint and our system blocks your email address from receiving any Schaeffer’s promotion as soon as you request it. 
  
  A lot of publishers in our space promote a lot, too, so it’s likely you’re referring to promotions from other companies. If this is the case, cannot assist you and you’ll have to communicate with those companies (preferably directly in lieu of going to the BBB as almost all companies provide an “unsubscribe” option for compliance.
  
  We would never send a promotion that could be misconstrued as offensive or inflammatory so we have no idea what you’re referring to with that remark.  We categorically reject your accusation of our company as “scam artists” or “predatory” or “scammy” or “spammy”.  Our company is held in high regard as one of the most highly-rated investment research providers in the marketplace, not to mention we are celebrating our 41st year in business this July. 
  
  Secondly, I have reviewed your call from earlier this morning to our Customer Experience Manager.  Are you sure you don’t want to reconsider your characterization of our employee as “vile” or “did nothing but hung up”?  The fact of the matter is that he attempted to address your concerns in a professional, sympathetic manner but you aggressively attacked him when he simply asked for your email address.  Notwithstanding his attempts to assist you, you continued your tirade belittling him in your angry, aggressive, disparaging approach.  We would be happy to share the full call recording transcript, but it is not incriminating at all for us. Perhaps you could have handled the matter in a more “Christian” fashion, like you claim to prefer? 
  
  We have completely removed your dormant account from our database per your request in addition to removing you from our promotions as we desire to do business with those who treat our team with respect. We all have a job to do and attacking someone while trying to do their job isn’t how we do business.
  

  Customer Answer

  Date: 06/28/2022

  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  **** ********

   

  This company states that my email has been removed from "marketing  offers".  However, they do not say that my email has been removed for their junk vile mail that receive over and over.  They must not care that they are mentally sodomizing disabled persons who are also elderly.  Maybe they need "sensitivity training" or something.  I don't like their risque information and hope that it will stop.  Soft porn is as bad as hard porn and I don't their scantily clad people coming into my home via their unwanted emails.  

  Therefore, I cannot accept their response until they cease and desisit sending me their emails.  I don't know what they call "marketing offers" but maybe that is something else they peddle to unsuspecting elderly and disabled.  I want the filfth removed.

  Thank you,

  **** ********

• Initial Complaint

  Date:05/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nathane S**** and I were in touch about a service offered by Schaffer's Investment. He sold me a trading signal service with some projected profits and targets. I spoke to him over the phone and he convinced me that this service is great and will work for me. He offered few additional service to convince me to buy the service. The purchase was done on 24-Mar-2022. The signals provided in the service have not been anywhere close to what was promised. When I wrote to Nathane about the poor quality and asked for a refund. Instead of acknowledging the failure, he is more interested in selling more service. And when I told him that I will escalate the matter, He became very rude and started removing subscription from my account. This is not how you treat customers. I complained about the quality of the service and asked for a refund and the business started removing services from my account, Nathane claims that these were "free" services but these services were agreed at the time of purchase. No additional service was provided to me above and beyond what was agreed at the time of purchase. I want them to refund the money as they are not providing the service that they promised/agreed to provide. This is a breach of the understanding and they must issue a refund.

  Business Response

  Date: 05/12/2022

  Thank you for your feedback *****.  I’m sorry to hear about your difficult experience.  Just to clarify matters, it appears you purchased lifetime access to the WEEKLY OPTIONS COUNTDOWN program on March 24th.  In addition to the heavily discounted rate, you also received a free ninety day trial to our OVERNIGHT TRADER program.  This free trial has never been removed or suspended from your account in any way.  There is no obligation to continue the trial beyond the original ninety day term.  It is also important to note, this purchase was never accompanied by any type of guarantee, written or implied.  In terms of performance, both programs referenced provide exceptional returns over the long term.  I don’t believe one can provide an accurate judgement of a program’s merits within a limited sample size such as your situation which is only a month or so.  Our programs at Schaeffer’s Investments were never designed to be a “get rich quick” scheme.  Instead, they are focused on providing consistent and meaningful returns over the long haul.  In the future, the best way to achieve a resolution is through reaching out to our Customer Experience Team directly, not the BBB.  Our Customer Experience Managers have over 20+ years of trading experience and know exactly how to address any of your concerns.  We regret the program did not meet your expectations.  We truly value your business and have reached out to you directly to resolve your concerns. 
  

  Customer Answer

  Date: 05/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ***** ******

  I was contacted by the Customer Experience team and they are going to get back to me with the final resolution. They confirmed on the phone that they will refund my money but I requested them to confirm that over an email but nothing has been sent on email yet. The response from the merchant says that none of the services have been removed but the services from original agreed purchase have been removed which is in contradiction to the response.

  I am still waiting for a written confirmation from the merchant on the refund that they promised over the phone.

  Business Response

  Date: 06/07/2022

  *****,
  
  Please review your email response from May 13th.  Here is a copy:
  
  Thanks for the email confirmation of the refund check. I will be on the lookout for the same and will let you know once I receive it.
  
  Appreciate your help.
  
  Thanks,
  *****
  
  As you can see in the email, we processed your refund in-full on check # *****.  Please let us know if we can be of further assistance.
  

  Customer Answer

  Date: 06/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******