Reviews
This profile includes reviews for Everything But the House's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 34 Customer Reviews
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Review fromTom P
Date: 03/13/2025
1 starBought a poster, received the wrong one returned it and never got my money or the original poster. You can't talk to anyone of course, left massages to no call backs? Also like everyone **** says, shipping is way to high! I've spent well over ten thousand dollars at Everything But The House, and I can't get a little respect? And now I'm done.Review fromTrudy H
Date: 01/14/2025
1 starShipping is ridiculously high and out of the bidder’s control. Shipping should not be profit center unless it is clearly stated as such. This is in addition to the auctioneer’s fees, which are to be expected. I work with a number of auction houses, but this is the only one that treats shipping as a way to squeeze more money out of the bidders.Review fromUrsula M
Date: 10/23/2024
1 starI've bid on several auction sites and had a very positive experience, until EBTH. A $24 item was shipped by some random freight company (not listed with the BBB and no website provided, just a phone # and email address) and the total cost was over $300; more than 5 times the cost of ***** and **** which would arrive earlier (pricing sheets were attached to email to show the vast difference in price). The only way this shipping cost would be appropriate is if the shipper hand carried the item and walked it from **** to **. I contacted them within 48hours of receiving the invoice to have them hold the shipping, but was told it was already shipped but the invoice clearly says pick-up items will be available for pick-up for 8-10 days and they will try to get items shipped within 10 days. If I had 8-10 days to pick up the item, why would it be shipped within 48hrs? Did my 39x28x22" item take up so much room that they had to get it out of their warehouse immediately? Why was the other item not shipped until 10/23? There was no insurance placed on the item, but I was charged for expedited shipping which seems absurd if they view the item as antique/valuable. Also tried to contact the shipping company at the number they gave me, to no avail! I only selected shipping because I wasn't sure if I could get off work during their pick-up window- huge mistake. I would say I won't make that mistake again, but know I WILL NEVER USE THIS SITE AGAIN. This was the most unpleasant experience and cash grab that I've ever encountered. Hopefully, enough bad reviews will cause EBTH and their hand-picked, second-tier shipper will change their shady business practices and stop ripping off customers!Review fromLynda K
Date: 10/13/2024
1 starSELLERS BEWARE!! Everything But The House is not what it used to be. They take over 30 days to process your items, their commission rates are outrageous. Anything that sells from 0-$30, they keep 100% of the money. You get -0-. Anything that sells $31-60, they charge a $30 commission rate. $60-250, they charge 50% commission. They will tell you they will group items for a higher selling price, they do not. They send will cut you a check and sent it in the snail mail....delaying the minuscule proceeds you do make. A complete and utter waste of time and money.Review fromShereen A
Date: 08/11/2024
1 starEverything But the House claims to sell authentic ******* and ******* jewelry. I took my pieces into the luxury stores and both confirmed the items were fakes from the auction house. I have been disputing the returns for almost a year. If the pieces had been authentic, I believe that EBTH would have accepted these two pieces without hesitation but EBTH now only accept returns from a set list of stores who authentic. Most will not provide paperwork. Purchase with caution! Not even **** is helpful in these scenarios. I've been re-opening my **** dispute every 30 days since October 2023. Do not give up. I will not pay $8k on two fakes!Review fromTerry B
Date: 08/05/2024
1 starPurchased a ****** statue, figuring in the description it said that the finger was chipped when I received the merchandise. The finger was missing call to dispute the charge and they said I shouldve looked at the picture. You literally had to blow the picture up so big and you still could not tell that the finger was missing, customer service is rude and extremely unworkable. Do not purchase anything from this company unless you wanna lose your money if youre not satisfied.Review frommike K
Date: 07/02/2024
5 starsI have made several purchases EBTH. All purchases went very well.I have found their staff to be very friendly and helpful. My most recent purchase was an antique grandfather clock. It was very large and extremely heavy. I had it transferred from the location it was at to one closer to me.They did an excellent job transferring it. I did bring help to load it .It was so heavy it took four people to do so. Two of the staff at the Hilliard Ohio Location help load it. They are not required to do this . I really appreciated their help. I have been a customer for several years and will continue to be.Review fromAngela U
Date: 06/19/2024
1 starDo not sell on this site. I sent in my very expensive artwork. There was nothing wrong with any of the pieces, and yet, they were all categorized as defective. I asked to have them taken down and sent back, as they did not make me aware of the poor ratings before posting the items. I wrote a number of times, and was told that I had to send 30 dollar processing fee, for my things that were not damaged. I asked that they return my items, and instead of doing so they sold them and have me 30.00 for each piece. These are signed original paintings. Do not do business with them, because once they have your items they will do as they please with them, and you have no recourse. They literally stole my items after I expressly asked for them to be returned. I was told that the manager would be available to speak, yet every time I called , or wrote to her about my items, she was not available. If I could give them a minus 100, I would.Review fromLana G
Date: 04/24/2024
2 starsThe shipping cost is nutritious and although they have good products and they say they're authentic but they do not offer certifications of authenticies. These documentations are essential especially if you're in the resell business. Listen to me when I say, I will never order from them again especially when there are other reputable, and expensive and price, and little to no shipping cost auction fights out there.Review fromS. L.
Date: 04/09/2024
1 starS. L.
Date: 04/09/2024
My elderly mother is leaving her home and we contacted Everything But the House to sell some of her furniture and valuables. I woman came to her house and explained the process. My mom asked her directly if there were any fees for selling with EBTH. She explained their commission and $25/hour fee, and later sent us a contract to sign. Buried in the contract was a two-line reference to a $900 "home service fee" which the woman never mentioned, even when asked directly, which would have wiped out any potential profits from the sale of my mom's items. The representative was extremely deceptive when not mentioned this fee when asked directly about their fees. This seems like a system designed to cheat elderly people and grieving families (the people most likely to be engaged in estate sales) out of any hope of income from the sales of their possessions. I'll never be selling with EBTH again, and would encourage anyone who does not to take their representatives words at face value, but to carefully read any document they have you sign. Their system (hidden fees, breaking sales into small lots) is designed to maximize the amount of profit they make, at the expense of the sellers.
Everything But the House
Date: 04/10/2024
Good Afternoon, Thank you for the feedback. We take client satisfaction seriously and are glad to hear from you. Your review mentioned the ~$25.00/hr rate and our commission being communicated during consultation. After reviewing the proposal, the scope of work required to pack the items and transport them back to our Cincinnati location amounted to $900.00. We apologize for any miscommunication. The $900.00 fee outlined in the proposal is the summation of that scope of work at the ~$25.00/hr rate. We wish you and your mother all the best as you work towards downsizing the home. We are sorry to hear that we are not a good fit.S. L.
Date: 04/10/2024
Absolutely absurd. Am I really supposed to believe itll take 36 hours (4 and a half DAYS working 9-5) for you to move a few items to your warehouse. You should be ashamed.
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