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Business Profile

Electrical Contractors

Jess Howard Electric Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had Jess Howard Electric Co. upgrade my electric service and run service to a detached building. Although the job was plagued with challenges and delays, it has been completed and paid for at this point. During the job it was noticed by the installer (*****) that there was a gap around my electric meter and that the enclosure is not weather tight. While work was still being completed I asked ***** about what could be done to address this and he told me I needed to address the issue with *****. According to ***** ****** the manufacturer did not make trim to fit the meter on my home (this is the same meter that was in place when they bid the job), when pressed he said they could address it somehow and he would get back to me. The last email I recieved on this issue was on August 23rd that a plate to fill the gaps has been ordered, will be painted to match the install and he will let me know once it comes in. I have heard nothing since. I would like for this issue to be addressed so that my new electrical box is not open to the weather during the winter as promised.

    Business Response

    Date: 12/24/2024

    **** ******** 

     We apologize for the lack of communication as it relates to the timeline for your meter ring solution. it was never our intent to keep you in the dark while the part was delayed. In the future we will stay in closer contact and relay updates to you as we receive them. 

    When I sent the email on Tuesday July 30th there was no reason to believe the meter can would leave a gap around the meter. the city inspector passed the meter along with the power company. once the power company energized it we believed the project was finished. in the past meter departments would notify us if there seems to be an issue with the meter can; For some reason in this instance we were not informed of the gap left by the meter. if our tech was informed of the gap it was unfortunately not relayed to me. once you made us aware of the issue we purchased a ring at our cost to modify the meter so it would have no gap. We never believed that once the ring was ordered it would take so long to come in. It was also a surprise to us that we would have to modify it once it arrived. 

    I sincerely Apologize for how long the manufacture took to get the part to us. as a reminder we have you on our schedule for December 26th to install the ring. we will make sure that our tech show's you the changes with the new ring. we want to make sure you are happy with the results. 

    please feel free to contact me with any questions or concerns you may have. 

     

     

    Customer Answer

    Date: 12/28/2024

    I accept the business's response to resolve this complaint.

    Regards,

    **** ********

Jess Howard Electric Company is BBB Accredited.

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