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Business Profile

Auto Warranty Processing

Administration Plus USA, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Processing.

Important information

  • Customer Complaint:
    On May 10, 2012, an officer of Administration Plus USA, LLC advised our BBB office in writing the business would no longer respond to any matters our office sent them. Therefore, our office cannot assist consumers trying to resolve complaints through our BBB conciliation, mediation and arbitration services to resolve disputes with Administration Plus USA, LLC. Any complaints received will be filed and reported as unresolved. The complaint section of this review provides further details. We will update this section of the review should we receive new information from Administration Plus USA, LLC indicating it wishes to resume voluntary participation in the BBB's dispute resolution services when complaints against the business are brought to our BBB's attention. Consumers may seek further assistance from the Franklin County Municipal Court at http://www.fcmcclerk.com/dept/clerk/accounting.phpor by calling 614-645-8002, or the Municipal Court in their own area, their own personal legal counsel, or their own state's Attorney General.

Complaints

This profile includes complaints for Administration Plus USA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Administration Plus USA, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/27/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3 & 1/2 months ago my broke down and it was determined that it needed a new motor. The car is currently under warranty with CarChex. When I went to submit the claim, they refused to process the claim. I am seeking compensation to replace the engine, rental coverage, and punitive damages, as their delay has caused financial emotional damages. Requesting the amount of $7,001 to repair the engine, $10,000 for pain and suffering, and $4,800 for car rental for a grand total of $21,801.00. We have contacted the warranty company at least 20 times via phone and email and they stopped responding. The original warranty was for 5 years OR 125,000 miles. Current odometer reading is 123,000. We have performed regular maintained at licensed facilities. Attached is the following documentation: a-regular maintained records b- copy of the emails that were submitted from *** ***** (the service consultant Bergeys dealership) c- repair order estimate of $7,001 d- the original warranty that was offered by CarChex e- the last oil change and inspection reports. Should you wish to discuss this matter further, Mr ******* direct phone is ###-###-#### or email @ ******************. The administrator of the warranty is National Administrative Service CO LLC 5500 Frantz Suite 100 Dublin OH 43017 ###-###-####

      Customer Answer

      Date: 03/03/2023

      Hi there. I am seeking financial compensation in the form of a cashiers check for $7,110.00, which is what the estimate was from the dealer to repair the car.

    Administration Plus USA, LLC is NOT a BBB Accredited Business.

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