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Business Profile

Remodel Contractors

Key to It All Investments & Interiors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodel Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contractor was retained to renovate a rental property and to purchase and install mechanicals and finishes. He completed an extensive written listing of the work that he would be doing and the supplies he would be purchasing. He completed only a small part of the work and the work that he did was shoddy and unacceptable. Extensive documentation has been prepared in support of this complaint and is available upon request. It is too voluminous to upload. Contractor claims on his business card to be licensed and insured but refuses to provide insurer information. Further, Contractor retained all purchased mechanicals and supplies and refuses to return them per written request.

    Business Response

    Date: 02/01/2023

    BBB called business spoke to Derrick R******. He stated that work done for *** ****** was done as a friend not through his business and there was no contract and money was paid directly to Derrick R******. Derrick said that she was trying to rehab an entire home with $40,000.00. He said he met *** ****** through her neighbor that Derrick knows. Derrick said he is willing to participate in a phone mediation giving him and Kim the opportunity to to further discuss her complaint issues.

    Business Response

    Date: 08/21/2023

    8.17.2023 KG received vm from Derrick Roberts 614-604-3337.

    Customer Answer

    Date: 11/01/2023

    ---------- Forwarded message ---------
    From: Yahoo Personal <[email protected]>
    Date: Tue, Oct 31, 2023 at 4:24 PM
    Subject: Re: BBB Arbitration 18833966
    To: Kathy Giere <[email protected]>


    Hi Kathy:

    He hasn’t paid anything. 

    Are there further steps we can take through the BBB before I send Jacob to a collections lawyer?

    Thank you. 

    Kim Murphy

Key to It All Investments & Interiors is NOT a BBB Accredited Business.

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