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Business Profile

Auto Services

Kegg's Garage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my jeep patriot towed to Kegg's Garage for repair after an accident. It got sent there on 04/24/2023 and they was supposed to look at it and tell me what was wrong and the price. They called 04/26/2023 and told me what was wrong And how much it was. On 04/26/2023 I paid $988 to fix my jeep. I got my jeep back on04/27/2023. Drove it back to London,ohio with issues . I called and told them that it wasnt drivinf right they told me to bring it back. If they would have really looked at my truck like they was supposed to and drive it after they fixed it then I wouldnt of had to bring it back. This should have been taken care of the first time. I want reinbursed because they did not fix my truck right and now I have to take it to another garage to get fixed right.

    Business Response

    Date: 05/19/2023

    This is ****** ****, owner of Kegg's Garage. I was just made aware of this situation and have checked into everything involved. We did replace parts on this vehicle and sent it to a local alignment shop for the alignment. We do not have our own alignment rack. I strongly believe that the alignment was not done properly which caused the tires to shred. Even though our shop did not do the alignment I will take care of my customer. We will install 2 tires and have alignment redone by a different shop. Thank you for bringing this to my attention.

Kegg's Garage is NOT a BBB Accredited Business.

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