Reviews
This profile includes reviews for Wright-Patt Credit Union, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 27 Customer Reviews
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Review fromJohn R
Date: 04/03/2025
1 starJohn R
Date: 04/03/2025
I have a bill pay from Huntington Bank send checks every month to Wright-Patt. They send two checks as I have two loans with Wright-Patt. Wright-Patt keeps putting both checks on one loan and said the other was late. Over and over they made the same mistake. I've never been late on a single payment but my credit report showed 8 late payment. I've been to Wright-Patt office they look it up and see I've never been late and were THEY made the mistake. I'm still trying to get this resolved, they won't fix it
Wright-Patt Credit Union, Inc.
Date: 04/07/2025
Mr. *******, Thank you for contacting us with your concerns. I am extremely sorry to hear that you have experienced this issue, and that it persists despite your efforts to have it resolved. In review of your account, this appears to have already been recently escalated to the correct department, and the current expectation is that they will have this resolved by April 11, 2025. Their department will mail a letter to your address on file once this has been completed. While I am hopeful that there will be no further corrections needed, if you find that there are any continued issues after April 11, please contact us immediately and we will continue to strive to correct the errors. Additionally, I have left my information on your account. If you have any additional concerns about this matter in the future, you are welcome to ask the help center representative to transfer your call to me directly. Thank you again for your time and patience, and for being a member of Wright-Patt Credit Union. Dréa A. Member Experience Analyst Wright-Patt Credit Union ************Review fromLinda R
Date: 03/11/2025
1 starLinda R
Date: 03/11/2025
My elderly father had a car loan and finally decided to do away with the car. It was sold and the loan was paid off. I called to get his gap cancelled, and they said he had to cancel the gap before paying off the car in order to get a refund. I just need to know, who would ever cancel before paying off a car? This is their way to keep an elderly persons money. What a crooked and backward way of doing business. This is wrong in so many ways!Wright-Patt Credit Union, Inc.
Date: 03/12/2025
Ms. **********, Thank you for sending over this information and allowing us to review your concern! Since receiving your review, I was able to reach you by phone and get you the information you needed. If we can help you in any other ways, please do not hesitate to reach out. You can contact us at ***** *********Review fromDavid L
Date: 03/07/2025
1 starDavid L
Date: 03/07/2025
You try to get help and the person is rude on the phone.... so you try to talk to social media they tell you to email and you will get a response the next business day that never happens! So what I suggest to everyone that I am going to do is send a Certified Restricted Delivery letter to the CEO of WPCU so that only he can sign for it no one else so then he reads the problems, I am sure that will make him start asking questions!!! I don't like being ignored now I see why within the past year there are so many complaints and in my Facebook group no one recommends WPCU they say go to Day Air Credit Union its much better I see why now!Wright-Patt Credit Union, Inc.
Date: 03/11/2025
Mr. ********, We appreciate your time in contacting us with your concerns. After some research we found you have worked with one of our partners at the Credit Union recently. Currently this partner is working with you to investigate your concerns and reaching out to the appropriate leadership to address those concerns. If you feel there are still outstanding issues that we may assist with, please feel free to reach out to us at ***** ********. We are happy to help! Thank you for being a member of Wright-Patt Credit Union.Review fromKati S
Date: 03/06/2025
1 starKati S
Date: 03/06/2025
My husband and I decided we wanted to switch to a credit union after years with a traditional bank. My husband opened the checking and savings in both our names. We both completed paperwork and emailed it back to open the accounts. He set up his online and app accounts without issue. I tried to setup my online account and couldn't. He called only to find out he had to grant me "permission" from his account. I am not happy but we move forward. I downloaded the app and tried to login. I got an error message. We called again. We are told he is the only person allowed to use the mobile app. I am only allowed access to an account I am joint holder on with permission via a web browser. I won't be putting my paychecks into accounts I where don't have full irrevocable access. I don't suggest anyone else do that either.Wright-Patt Credit Union, Inc.
Date: 03/12/2025
Hello John, Thank you for taking the time to share your recent experience with Wright-Patt Credit Union. We have attempted to reach you to address your concerns further but have not been able to contact you at this time. We have also sent a follow up email to you in hopes to connect and discuss this in more detail with you. We understand the inconvenience this has caused, and we are happy to assist in finding a solution with you. Please reach out to me if you have any additional questions or concerns. Best Regards, Abby P.Review fromMichelle E
Date: 02/21/2025
1 starMichelle E
Date: 02/21/2025
They charged a fee to skip a payment, but still took the payment… when I contacted them I was told I had to stop the payment… what’s the fee for??? Now I’m screwed on my l bills… No communication from their end… I signed up 15 years ago with over draft protection… if you need it, they turn your account over to a collection agency!! Use to be the account would go negative until you got caught up, not now they turn it over to collections… seriously considering different options after 15 years and 5 accounts with themWright-Patt Credit Union, Inc.
Date: 03/11/2025
Thank you for taking the time to share your concerns about your recent experience with Wright-Patt Credit Union’s (“WPCU”) skip-a-pay process. We have attempted to reach you to address these concerns with you directly but have not been successful. We are happy to review and address this issue with you at your earliest convenience. We can understand that this has caused you frustration, which was not our intention. Please contact us during business hours, and we can assist you in getting the account corrections addressed as soon as possible. Thank you for being a member of WPCU.Review fromTheodore T
Date: 01/27/2025
1 starTheodore T
Date: 01/27/2025
Was great until the credit card changes. Saying "It's an improvement" and then having your payment take up to 48 hours is wild when it was instant. If you can take my money out of my account immediately, you can make it available on the credit card immediately. Easily the dumbest decision a business I've worked with has made.Wright-Patt Credit Union, Inc.
Date: 03/10/2025
Hello Theodore. Thank you for sharing your concerns with us regarding the recent change with our credit card processor. While this change has resulted in several enhancements with our cards, I understand that there are aspects of their prior functionality which have also changed, and, as an unintended consequence have led to your dissatisfaction with our product. We have since worked together to address your concerns, and I am hopeful that the beneficial changes that we have seen as a result of this change will outweigh the negative impacts that you are experiencing. As a result of you sharing your feedback, we are working to make updates to the communication our members receive when they contact us with their concerns. Your feedback has been extremely beneficial and has been communicated across a number of departments here at the Credit Union, so that we may attempt to better assist our members in the future. We thank you for your time, and for being a member with us. ~Dréa A.Review fromJim W
Date: 12/10/2024
1 starJim W
Date: 12/10/2024
Trying to get home loan for 3 months at this point, they’ve asked for the same personal info (which was all on my application) 3 or 4 times now. Their process is confusing and they do not guide you through it, if they respond. Their portal is counterintuitive. What’s more is they told my co-borrower that her credit was frozen on Experian, so she unfroze it, the credit was pulled and we never heard back from the Mortgage Loan Originator. Furthermore, they respond to all negative google reviews with a copy and pasted message. I don’t want WCPU to contact me, as I’m righting this review strictly as a warning for others. Im pursuing a loan through a different bank, my patience was worn too thin.Wright-Patt Credit Union, Inc.
Date: 12/11/2024
Thank you for sending us this feedback Mr. W******. I would like to connect with you so that I can uncover where and how these gaps occurred for you. I understand that you do not want a standardized response, but I do want to address your concerns if possible. I will respect your request to not be contacted at this time and I will leave you my direct contact email so that if you wish to provide more details, we can coordinate a phone call to discuss. If there is anything further I can do to address your experience, I would like to try. Please reach out to me at your earliest convenience. And if not, I wish you the best of luck in your home buying process, I'm sorry that we could not meet your needs at this time.Review fromEric B
Date: 10/24/2024
1 starEric B
Date: 10/24/2024
Been a member sense 1981 Was great service until the new credit card system was installed I have multiple charges on the card that are duplicated past charges that have been paid. They say they are working on this known problem but see no action to resolve this. I’m sure I’m not the only customer to have this problem but I’m not paying $800.00 in duplicate charges due to their mishandling of the account. I always had great faith in wright patt credit but I must now only hope this is not the direction the credit union is going.Wright-Patt Credit Union, Inc.
Date: 11/06/2024
Hello Eric, Thank you for reaching out to Wright-Patt Credit Union with your concern. We do understand your frustration and the inconvenience this conversion has caused as its launch did not meet our member’s or our expectations. I will ensure your feedback is sent to our leadership and the card services team as your feedback is very important to us and we want to continue to make enhancements and adjustments based on our members’ needs. If you would like to connect with us further to discuss your experience with WPCU, I have also reached out to you by email directly and I would be happy to make a connection with you. Best Regards,Review fromCrystal K
Date: 10/14/2024
1 starCrystal K
Date: 10/14/2024
I had a car loan with Wright-Patt I was very happy about my price and my interest rate but I did not have the vehicle for a year the time I did have the vehicle in it was running I made every payment on time I kept up on my maintenance with it but out of nowhere the timing chain slipped I contacted and visited their piqua office multiple times when I went the first time a lady named Jessica told me how they felt bad for me and that they were going to knock three of my payments down to deferment payments since I wasn't able to drive the car and told me that if worst case scenario they could put me in a rollover loan so that I wouldn't have to go without a vehicle so I left kept trying to get back in contact no answer I finally went out and started looking for another vehicle and I got turned down on a $5,000 loan because Jessica didn't have a supervisor sign off on the deferment payments and drop my credit score to a 380 I continue to try to reach out for someone to help me like they said and nothing but when I was talking to collections a lady was nice enough to listen pull my record and she seen every time I came in every time I called she was very nice and helpful she was able to get my credit score back up within 30 days unfortunately nothing after that I had let them know to come get the vehicle I can't drive it and I'm not going to pay for something I can't drive while waiting for help from you guys so they came and got the vehicle and you can see on my report where I made every payment on time until this issue but now you guys have it on my credit report as a repo for refusal to pay not only did you guys not keep your word to me but I feel like you're slandering my name you make it sound like I got this vehicle from you guys and just said screw it not making my payments and that's how every loan center sees it and I don't think that is fair at allWright-Patt Credit Union, Inc.
Date: 10/30/2024
Hello Crystal, Thank you for reaching out to Wright-Patt Credit Union regarding your concerns after a series of experiences at one of our member centers, and the outcome of your vehicle loan with the credit union. We have attempted to contact you by phone with the number we have on file, but we were unable to reach you. We have also sent a follow up email to you in hopes to connect and discuss this in more detail with you. Please reach out to me if you have any additional questions or concerns. Best Regards, Wright Patt Credit UnionReview fromDemeka B
Date: 08/06/2024
1 starDemeka B
Date: 08/06/2024
There needs to be a discrimination case filed against wright patt credit union and I will be the first following this complaint to contact my attorney regarding this matter. I went into the bank to make a large deposit via check as I have done in the past. This time the deposit was to my personal account. I have both a business acct and a personal account with wpcu that I have had for almost 20 years. When I go inside to make the deposit my receipt stated (as well as my online banking app) that some funds will be available in 1 business day, then a larger amount in 2 days and the total amount 5 days thereafter. Two days after the deposit I called to see why the portion of the funds weren't available and they said they was holding the check an additional 20 days to verify the funds and that no funds will be available. Now there was no fraud on my account. Never been any fraud. Plenty of checks that were written by my company have been deposited. No issues in the past. But since I went into the bank, and you see I'm black, now it becomes an issue. Because I'm certain no other white members gets a 20 day hold place on a check. The hold should be exactly what was stated when I went into the bank. Wpcu is racist. Everything is good when your middle class, 9-5 checks are being deposited but the minute and black person gets to making large amounts of money in business and start depositing large checks from their contracting companies, it's an issue. I'm going to file a discrimination case against wpcu because of all the problems they have caused me.Wright-Patt Credit Union, Inc.
Date: 08/14/2024
Dear Demeka, Thank you for contacting Wright-Patt Credit Union regarding your concern. We have recently connected with you by phone and would like to continue discussing your recent interactions with us. I would like to get more information so that we can properly address your concerns. We will continue to attempt to reconnect with you in the meantime, and please feel free to reach out to me to discuss this matter further. Thank you for being a valued member of WPCU, and we look forward to speaking with you soon!
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