Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buyer Beware! When I first purchased your FS14TT juicer I was VERY excited. The system that Eric and your website outlined would fit my needs perfectly. Eric added the FS-14TT would be quicker and have a much better yield than my current juicer. Unfortunately, every promise I have been made, to date, does not correlate with Eric, the salespersons claims or what the company website states. Additionally, based on the blade, bag and sensor issues it seems this unit is in the experimental or R and D phase and is not ready to be placed in the field. In short, I did not sign up to be a “Guinea pig” for an untested juicer! 1. Delivery. The order date was 8/24 and the delivery date was promised to be 6 weeks (post order). The delivery did not occur until 2/14! 6 months! 2. Yield. Although the yield was promised to be better than my current juicer the yield is 30%~50% LESS! The day that I did use your machine I was left with 5 garbage bags full of wet pulp. That is 5 times more the pulp of my current juicer. In turn I lost over $350 in produce. It cost me money to use your machine! 3. Blades. There is a TON of pulp after shredding and pressing. Which tells me it's not being shredded down to the cell wall of the vegetable/fruit. The pulp should come out mussy not chopped up. The blades have a direct affect on yield. In short, I have been given the Wrong blades for juicing vegetables. 4. Retrieval bags. The bag is too small and, in short, awful. It drips from the sides where the pan is too small to catch it (juice waste and a big sticky mess) The bag can only handle 1/4 of the shredded produce created by the blades. If I fill the bag of shredded produce over 1/4 it explodes at the top which is product waste and a big mess. Also, the bag is a big mess when flipping it over and cleaning it. 5. Sensory button. Is it too much to ask for the machine to work when it is turned on? I shouldn't have to unscrew the top where the electrical area is located and wiggle some wires in order to start the machine. 7. Clean up. It's very messy not only during the juicing process but also creates significantly more labor when cleaning up. 8. Operating manual. The manual is poorly written and does not include drawings and/or pictures for easy identification of the specific parts. In short, it is not user friendly. A YouTube video would be helpful. 9. The Press. I was told by Jacob that I had to re-press the pulp 7-8 times in order to get any yield. The system was promised to be faster and easier than my current system. Since the pulp has to be re-pressed 7-8 times it is 2-3 times more time consuming than my current system. After numerous failures to deliver as promised Eric offered to replace the FS14tt unit with a Good Nature X1 mini. This was also an empty promise. The X1 mini offered was used and the price was $12,500. Why would anyone purchase a used X1 Mini at that price when a new one is currently $13,800? When I mentioned this to Eric, he got very furious and started to yell at me and then hung up. He then sent me a text message that said he was blocking my number and to never call him again. In my 12 years of being a small business owner I have never been treated in such an unprofessional way by a salesperson. It was quit shocking. It is blatantly obvious that I should have completed more research on your company before doing business with you. According to a large number of negative reviews available online, I am not the first customer you have tried to scam and were dishonest. (On the website or by the salesperson) I am requesting an immediate FULL REFUND of $6806.40 Juicer + $370 shipping + $350 for produce waste + $100 employee wages and releasing the FS14TT back to you. Since Eric repeated on a number of occasions that he and his team are all "good guys" that you will fulfill the request. I'm confident that since you are "good guys" that this issue can be resolved immediately within 1 week. without further delay and pursuing legal action.

  Business Response

  Date: 03/16/2023

  Freshly Squeezed has been manufacturing, servicing, and reselling equipment for 16 years. Every once in awhile a client turns out to be more than we can handle. This particular client is one of them.
  
  We do grant the fact that manufacturing time had taken somewhat longer than we anticipated due to supply chain issues for components and accessories. 
  
  
  We do grant the fact that the unit the client received needed additional attention to get it to the level of performance which we were aspiring for. Once we were able to get in the necessary components and accessories for that to happen, the client had already changed their mind multiple times back and forth and back and forth as to what she wanted to do. It became very expensive in time, energy, nerves, and finances to try to keep her happy. 
  
  
  We are not in the business of medicating, which is what we believe needs done to resolve her issues. We will leave that to the specialists in that respective field.
  
  
  We wish all of our clients the very best in health and wealth. And we wish her the same.