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Review fromAmanda J
Date: 12/14/2023
1 starAmanda J
Date: 12/14/2023
This place is awful! Customer service is ****! They never return phone calls I’ve been the only one calling every time, even calling back because they never call me back!. The guys that put in my carpet messed so much up. Finally got them to refund part of my carpet (Living and dining room) because of all the flaws and holes that were put in it from them already “fixing” it. Called again because they never fixed the carpet coming up off my landing on my stairs. That was a month ago and still no call back! They even tore up carpet in my front door way that was staying there so they could attach new carpet and never even put it back the way they found it and just laid it in there. I am finding even more issues with this carpet and they just don’t care. I paid over $6,000.00 for whole house carpet and it’s ****!! FIND SOMEONE ELSE TO DO YOUR CARPET DO NOT GO HERE YOU WILL REGRET IT!!! If I could I’d give them ZERO STARS!!!!! We’ve been doing business with them for years and even family has and no one is going back! They lost a lot of business because of this. I mean A LOT!!
Carpet Centre Carpet One
Date: 12/15/2023
Hi **************, We are sorry about the job, We had offered to replace the areas that were incorrect at no charge to you at all. You stated that you did not want that and wanted money. We then figured out the areas of concern and issued you money back for those areas. We have not heard from you since we issued you a refund which was a little over 40% of the total cost. You now have free flooring that you are living on today in those areas and we haven't heard anything from you since Sept. We will be reaching out to you to see what is going on and see what is going oneCarpet Centre Carpet One
Date: 12/22/2023
We have tied reaching out to *************** and have left her a message to call us back (the same day of the original reply) if there was anything thing else outside of the original concerns and have not heard back from her.
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