Reviews

Review Details

• Review fromMichael B

  Date: 09/11/2024

  5 stars
  They have the best tools. Its a great resource to have. Im a guitar luthier just starting out and the fact I can get free shipping by just being a member really helps me get the right parts I need no matter how small my order. I understand that some parts and tools may be expensive but it is better than not having an option. Im really happy with Stewmac.

• Review fromSteve M

  Date: 05/10/2023

  1 star

  Steve M

  Date: 05/10/2023

  Their customer service is terrible. Impossible to reach anyone by phone even if you pay for their "StewMax" subscription service. I was sent items that appeared to be used and their reply was that they "usually don't restock" returned items. Further, they'll email you but they will straight up ignore what you've written. I would put them 1 tier above a company who's customer service department is has no actual people involved, only computers telling you what your options are. I will not be making any future purchases from Stew Mac and would caution would-be-buyers to their terrible customer service and sending out used/damaged items.

  Stewart MacDonald

  Date: 05/10/2023

  Thanks for the feedback, *****. We are sorry to hear that you were less than satisfied with your purchase and your interaction with our customer support team. I just reviewed the emails that you sent us and I can see that you were very upset about not being able to call directly into our support team. We are more than happy to give you, or any customer, a call back at your convenience. But as stated on our website and voicemail, we ask that you initiate contact through the website first so that we can gather as much information as possible about your inquiry. This allows us to do a better job in helping you given the volume of emails we receive on a daily basis. Once we know what you are contacting us about, we can have the appropriate rep call you back. We understand that this approach may not be ideal for you, and I am more than happy to log that feedback and pass it along to the appropriate parties. But for the majority of our customers, this process works nicely for them based off of the feedback we receive. In this specific instance, I can see that our rep ***** provided some feedback about the machining marks you had on the item you received and he has already sent a replacement order out for you. I can also see that conversation with ***** is ongoing, so please feel free to follow up with him directly if you have any additional questions. Again, thank you for the feedback. We genuinely appreciate it.

• Review fromJ. Keith C

  Date: 01/25/2023

  1 star
  Very predatory! Stewmac charged me for a max membership I did not want and there was no way to get it removed as the phone number listed only gets you connected to an email. Not Good very poor customer relationship.