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Business Profile

Garbage Removal

Archbold Refuse Service Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called to cancel my garbage service around November 5, 2024. My house was auctioned November 4,2024 and sold. They canceled my service but say they cannot refund any credit until the actual garbage can is picked up. They instructed me that I need to keep the garbage tote out in my driveway in plain site for the driver but it is my responsibility to keep it from being stolen or damaged or I will be charged 90.00$. I am closing on my house sale December 4, 2024. I have called Archbold Refuse Service on November 21 and December 3 to see why the garbage tote has not been picked up and they give me the same answer”it is up to the route service supervisor “. It has been a month since I requested they get the tote but it has not been picked up. Legally I will not own the home where it is stored on December 4, 2024. They have had a month to get it picked up. I will not have any control over anything that could happen after December 4 and they are withholding my refund yet will not give me a date of pick up.

    Business Response

    Date: 12/09/2024

    My name is ******** *******, I am the office manager at ***. I apologize for not responding quicker, I have been out of the office sick. I did call and speak with ***** on 12/3 to explain that I had personally turned in her refund to accounting and check would be cut and sent that day. I also explained that we had a work order prepared to pull her cart and would be doing that on 12/4. If we are unable to retrieve the cart she is not liable for any additional charges. I apologized for the mix up on our part for not pulling her cart quicker.  When she cancelled we were in the process of changing our procedures on pulling carts and the work order for her cart to be pulled and been part of a mix up in changing this procedure. Our protocol in pulling carts is 7-10 business days.

    Thank you

Archbold Refuse Service Inc. is BBB Accredited.

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