Complaints

This profile includes complaints for Preferred Memberships's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Preferred Memberships

  701 N Main Alger, OH 45812

• 

  Preferred Memberships

  P.O. Box 89 Alger, OH 45812

• 

  Preferred Memberships

  P O Box 89 Alger, OH 45812

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 13, 2022 I received a number of letters on the mail from Preferred Memberships notifying me that I had signed up to memberships with My ID Defense, Travel Deals 4 Less and Brand Name Savings Advantage. Each of these memberships incurred a monthly cost of $19.95 - $19.99. I never signed up to any of these memberships. When I called Customer Service of these companies they refuse to provide details of the sign up date, method of sign up or sales agent that created my membership. On December 13,2022 I called Preferred Memberships and they agreed to cancel such memberships, and claimed I called Preferred Memberships on November 30, 2022 to sign up for these services. They rejected to provide a copy of the audio of such call (because such call does not exist). I went through my phone records and I did not call any unknown numbers on November 30, 2022, so my conclusion is that Preferred Membership’s allegations of such call taking place is a lie and the sign ups to these memberships is a scam. To date, I have not been able to find out how they got access to my personal details and credit card details.

• Initial Complaint

  Date:12/05/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need $5.90 reimbursed because Preferred Membership third-party charged my credit card for a service I did not know of or authorized(see receipt).i called 877-247-2767 and spoke to ****, employee, and *****, supervisor. **** and ***** said Health Flex Advantage (Preferred Membership) has been in business for 12 years and its not our fault.You spoke to our 3rd party company on 11/08/22. With an accent from India, these reps manipulated the conversation because I suspect they did not understand my English then charged for WC Mon Savings Central and Health Flexwithout my authorization. All phone call were being recorded and I need access so one can hear how I was manipulated. I told ***** we need to hear the recorded conversation because I am certain it is proof that I did not authorize this charge. I told the Indian descent representative repeatedly that i was trying to cancel a charge made for a purchase from another company. Prefered Membership (i.e.Health Flex Advantage) uses an outside vendor from India to charge people for services not authorized. I was being bombarded with questions yet at no point in the phone call did the representative discuss a service that I requested or authorized.I am concerned other people are being targeted fraudulently because this company supervisor told me there was not other manager and no headquarters where i could share my concern for this erroneous charge. i am unemployed with no income I have no need or motive to pay for Health Flex Advantage nor WC Mon Savings Central. Therefore, third party vendor signed me up involuntarily. Preferred Membership is manipulating people by refusing to pull up recorded interaction between their third party vendors and clients being charged for membership. ***** said 12/2/22, " I do not have to do anything. You have no where to call. I will not reimburse you. Stop calling me because you are harassing for me for an authorized charge. I will not pull out any transcripts because I do no have to."

• Initial Complaint

  Date:10/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 2021 through October 2022. This company has made 55 unauthorized charges to my debit card totaling $1,097.25 and provided no goods or services whatsoever. In fact, the only woman who works there, who says here name is "*****" and says she is in charge, refuses to even acknowledge the charges despite their name identifies them as the company which has made these unauthorized charges and provided no services whatsoever. This is clearly a scam operation.

  Business Response

  Date: 12/08/2022

  [BBB Transcription via Email]

  ********
  ****** ***** <************************************* >
  Tue 11/8/2022 3:13 PM
  To********************  <******************* >
  Cc: ******* ****** <*********************************> Dear ********,
  
  The following information will provide you with a written response to Mr. ******* complaint filed with your office.
  
  We have reviewed Mr. *******'s complaint regarding IDSweep 360 and TeleDoctor4Less. We want to provide you with complete details on Mr. *******'s purchase. This membership service was offered to Mr. ******* on the back end of his original call for Herbalo. These memberships were offered on the backend of that call. Mr. ******* was offered a 14 day trial for each membership once his original sale was complete.
  
  We currently require our sales agents to record 100% of our sales so that we can validate that our script was followed, and all of the terms and conditions were clearly stated. Mr. ******* was given our number during the sale, in the membership kits and on his monthly statements. After review of his sale it was determined that his sale was valid.
  
  On 07/30/2021, we did bill Mr. ******* his immediate fee of $2.95 for IDSweep 360 and TeleDoctor4Less, to be sent out to him. Mr. ******* did not call during the 14 day trial period and on 08/10/2021, Mr. ******* was billed a monthly fee of $19.95 for each membership.
  
  On 10/29/2022, we received a cancellation request through an ****** Alert and cancelled him on that same day. Good will credits of 3 months for each membership were processed on 10/31/2022.
  
  ****** ***** Office Director Ph, ******* *****
  Fax, ************

• Initial Complaint

  Date:08/15/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a charge for $19.99 on my charge card that I did not authorized. Apparently they have been doing this for awhile, as I know there is also a charge for last month. They also keep calling me.

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June, 2022I received some unknown mail communications regarding being charged for a bundle of membership packages.?The communication prompted me to contact business the next day. I was greeted by Customer Service Rep., *****. I updated him on not being charged for any memberships bundle. The first name given was Preferred Memberships- Health Flex Pro-Life. I communicated to ***** that I wasn’t interested and not aware of the business. He stated he could cancel my membership and get a refund processed. My bank account had been debited for $4.95 already. ***** noted since it was a error the credit would be posted to my account in a few business days. Unknowingly, after taking my information for refund along with debit/credit card, he unethically/ unfairly opened up memberships for Health Flex Advantage and Values 4 Less packages. I received two additional debit charges for $2.95/ each on my account. A total of $5.90 was deducted and posted a few days later. I did receive the earlier $4.95 and $2.95 charges back to my account. ***** initiated set up for two other memberships. I contacted the companies several times during June and July, 2022. I spoke with Representative Mattie and Supervisor Betty. They were given details of the unethical, unfair and immoral charges. They have escalated the matter after my requests. No resolution has been granted. The principle of the matter is the BIG CONCERN. I’m asking for a credit of $5.90 back to my account immediately. Unethical tactics were used to gain members. Currently, I’m not even aware of what the business memberships are. It seems like someone would have introduced me to these business products/services. I would appreciate your support in getting this matter resolved. Best regards, Mr. ******** *********

  Business Response

  Date: 08/11/2022

  [BBB Transcription via Email]

  From: ****** ***** <*************************************>
  Date: Tue, Aug 9, 2022 at 7:51 AM
  Subject: ********
  To: ***************** <*****************>
  
  
  Good morning, 
  
  Dear Ms ******, 
  
   
  
  The following information will provide you with a written response to Mr. *********** complaint filed with your office. 
  
   
  
  We have reviewed Mr. *********** complaint regarding Health Flex Advantage and Values4Less.  We want to provide you with complete details on Mr.  *********** purchase. This membership service was offered to Mr. ********* on the back end of his original call regarding, Total Protect Surge Protection.  Mr.  ********* was offered a 14 day trial period to Health Flex Advantage and Values4Less once his original sale was completed.  We currently require our sales agents to record 100% of our sales so that we can validate that our script was followed, and all of the terms and conditions were clearly stated.  Mr.  ********* was given our number during the sale, in the membership kits and on his monthly statements. After review of his sale, it was determined that his sale was valid. 
  
   
  
  On 08/06/2022, we did bill Mr.  ***** his immediate fee of $2.95 each for Health Flex Advantage and Values4Less. to be sent out to him. Mr.  ********* did call during the 14 day trial period and cancelled his memberships with both programs.  A credit of $5.90 was processed yesterday for both $2.95 charges to his account. 
  
  
  
  
   Feel free to provide Mr.  ***** with my direct number (************* if he has any additional questions or would like to listen to his sale recording 
  
  
  
  ****** *****
  Office Director
  Ph, ************
  Fax, ************

  Customer Answer

  Date: 08/11/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  No effort had been to remedy the issue of a credit back to account. Bank has not received any adjustments for my account. 
  

  In addition, the company Representstive did not cover the details outlined in the resolution.  Unethical sales practices, tactics, and underhand maneuvers utilized by sales Representative.  
  

  Apologies warranted and further resolution with banking institution needed.  Thanks for your professional courtesy and time.  
  
  Sincerely,
  
  ******** *********

  Customer Answer

  Date: 08/24/2022

  [BBB Transcription via Voicemail]

  I received my refund and I am satisfied with the outcome.