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Business Profile

Auto Services

Dynamic Auto Performance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 8th, 2022 I dropped my vehicle off to Dynamic Auto Performance due to a weird noise it was making. I only decided to go here because I had done business with them in the past with no problems. I was first told I would have my car back in 12 hours, well 12 hours eventually turned into "28" days. No rental options were provided, no help was provided from the company at all just given the run around each day about the time which turned out to be a lie. Because when I finally got my car back I was told nothing was wrong and I was good to go only to have my check engine light come back on for the original reason I dropped it off. So I did the only right thing took it back to be looked at and fixed again. I was once again without a car and no help from the company. Once again I was told it would be fixed and the check engine light came back on again for the same problem. So I take it to another mechanic for him to tell me it wasn't fixed. So I take it back to Dynamic Auto Performance and it was supposedly fixed again. WRONG! Only for them to now tell me 30 days later they see 3 more leaks which were never mentioned when they had my car for 28 days. Which was caused by them not fixing my car properly the first time. I gave them in total $2,500 to fix my car and now they want another $1,000 and to leave me without a car again. I am a single mother, in college, and I work full time. They have scammed their last customer because this isn't right and everyone needs to know. And I'm going to make sure of it.

Dynamic Auto Performance is NOT a BBB Accredited Business.

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