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Business Profile

App Developers

Viral Development LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in App Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a subscription to Cal AI through their link - *************************************** on 2/25/2025. I completed the transaction on a PC, and at no point during checkout was I informed that my subscription would be tied exclusively to iOS. After payment, I was directed to download the app, at which point I realized it was only available for ***** devices. I do not own an Apple device and have no way to access the service I paid for.I immediately contacted Cal AIs customer support, but they refused to issue a refund, stating that subscriptions are platform-specific and I must simply wait a full year for it to expire before I can repurchase for my actual device. This is unacceptable, as I was not made aware of this restriction before purchase, and the product is completely inaccessible to me.This practice amounts to deceptive business conduct, as they failed to disclose a critical limitation before charging my credit card. I am requesting a full refund, as I am unable to use the service due to their misleading checkout process.I believe this violates consumer protection laws, and I am requesting an investigation into Cal AIs subscription policies.

    Customer Answer

    Date: 03/23/2025

    Better Business Bureau:

    At this time, I have not been contacted by Viral Development LLC regarding complaint ID ********.

    Sincerely,

    ** ******

  • Initial Complaint

    Date:02/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company Details:Business Name: *** ** (**************************)Website: ************************************** Type of Complaint: False Advertising, Deceptive Business Practices Amount: $36.99 USD Date: February 19, 2025 Complaint Details:I purchased a subscription to Cal AI through their website under the assumption that I could use it on the mobile app. However:My purchase did not sync with the app, making the subscription unusable.Their website does not disclose that subscriptions purchased online are device-locked and cannot be transferred.They advertise a "100% Money-Back Guarantee", yet refused to issue a refund when I was unable to use the service.Their Terms of Service do not state the refund policy they are enforcing.I contacted customer support multiple times, but they refused to provide proof of any policy stating that refunds are unavailable. Their business practices are misleading, and they are refusing to honor their own refund ************ Evidence of False Advertising I have video proof of their website, Terms of Service, and the full purchase process.Nowhere does it state that purchases are device-locked or that refunds are not available.Their "100% Money-Back Guarantee" is clearly visible before purchase, yet they refuse to honor it.I request that the BBB intervene and ask *** ** to process my refund immediately.

    Customer Answer

    Date: 03/17/2025

    There was communication between me and by Viral Development LLC regarding complaint ID ********, however my complaint has NOT been resolved because:

    They refuse to provide a refund and have stated the refund policy does not apply to my case. However, this was incorrect and there is no where that states my case is not entitled to the refund. I have attached the email thread between my self and the companies support team.  

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    **** **********

Viral Development LLC is NOT a BBB Accredited Business.

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