Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:04/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased our kitchen cabnetry from Bryce and Doyle. Also had them do the install. About a year later some of our doors were separating at the joint along with our garbage can pull out never being right. Over time it got worse. Called and spoke to new owner Tom who sent someone over who took pictures and agreed they needed to be fixed. Was told they would be in touch. After two weeks went by I called and left a message with receptionist. More weeks went by I left another message. Got a call back and was told by Tom he would look in to it. Let two weeks go by heard nothing. I texted him he said he would check with Adam to see if he got the order in and I’ve still heard nothing from September. I’ve left several messages with the girl who answers the phone and still have not heard anything.
Business Response
Date: 04/18/2024
Hi *****I actually have the replacement parts she’s questioning. I reached out to see if I could connect with her tomorrow. I guess delegating to people isn’t working. I’ll just do it myselfThanksTomCustomer Answer
Date: 04/24/2024
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ******* ********
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