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Business Profile

Tutoring

Tutor.com, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tutoring.

Complaints

This profile includes complaints for Tutor.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tutor.com, Inc. has 54 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Tutor.com, Inc.

      555 West 18th Street, 3rd Floor New York, NY 10011

    • Tutor.com, Inc.

      100 North Santa Fe, Suite 220 Norman, OK 73069

    • Princeton Review

      1313 5th St SE Ste 312 Minneapolis, MN 55414-4513

    • Princeton Review

      153 Townsend St Ste 550 San Francisco, CA 94107-1976

    • The Princeton Review

      1776 Massachusetts Avenue, NW, Suite 125 Washington, DC 20036

    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/08/2021 $1500 I enrolled in a program to help pass a dental school admissions exam test called the **** The company guarantees a score will be obtained. I had military obligations where I was tasked to deploy and the company will not give me my money back. I also took the exam and did not receive the score they guarantee and the company will not give me my money back. I am a single mom with two kids I need this money to use towards more course study material because I need to pass this exam that caused $415. I honestly just want my money back, the company guaranteed a score and will not give me my money back. I have been asking for a refund and they keep giving excuses that do not apply. They said I have to take a practice exam in 5:15 minutes but I use disability services so I get unlimited time on the exams. Then they offered to enroll me in a course when I came back from being deployed which I finished and took the official exam and I did not get anywhere near the score guarantee they promise. The number for the score they guarantee is a scam and I just want my money back.

      Business Response

      Date: 10/03/2022

      Our ultimate goal is to provide our students with every opportunity possible to succeed on the **** We've worked with the student in the past and continue to do so to offer a specific solution to their needs.

    • Initial Complaint

      Date:05/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is against online tutoring with ********************************My 15 year old daughter tried to subscribe to their online tutoring service using our credit card but it seemed to not work because upon trying to access the online service it denied enrollment. We gave up and ended up using a face-to-face tutor elsewhere.A few months later we noticed a monthly $179.99 subscription charge from their company. There is no way to contact them by phone so I sent them a message asking them to cancel and refund, they didn't reply. After a few months and contacting once or twice more, they finally replied. They charged me monthly for 7 months starting October 2021 and only refunded me the last two months which are the March and April 2022 charges. When I questioned their integrity stating why they didn't reply to earlier messages or refund all the charges if they can clearly see themselves that I used none of the allocated monthly tutoring hours I "bought", they simply didn't reply, as usual. I want the total amount charged refunded to me, so the remaining $179.99 charged monthly for the 5 months they didn't refund, a total additional refund of $899.95.I also think they should be ashamed that a service that exists to help kids improve in school is greedy in such a manner.I'm attaching the last email Is sent them 2 weeks ago, and they of course didn't reply since then.

      Business Response

      Date: 05/25/2022

      We've reviewed the account and notified the customer. The charge was an error and the student never used the ********************** We've issued a full refund.

    Tutor.com, Inc. is NOT a BBB Accredited Business.

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