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Business Profile

Training Programs

Optimum Pace

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was Moving From ********** To **********(Both Towns Are In **). I Called *****; Optimum And Others To Transfer My Services To ********** By 7/28/2023. I Was Told By Optimum That ****************** The Area However When I Signed My Lease I Was Given A Memo About Optimum. I Called The Gentleman On The Memo. He Had **************** Call Me Back To Set Up My Service Here! As You Read The Memo Then The Texts Between *************** And Myself My **** Says Otherwise. I Am On A Fixed Income And Unable To Afford A Higher Amount Then My $14.99 Since The Lesser Amount Never Happened. I Would Appreciate It If This Matter Can Be Address As Soon As Possible. I Have Been Tricked/Bamboozled And Lied To About Optimums Not Being In This Area. I Tried To TRANSFER MY SERVICE, To ********** However, I Was Lied To By There Worker When, I Called. Please Help Me A Senior Who Cant Afford This Price Being On A Fix/Broke Income! Attachments Are Included/Photos And Texts

Optimum Pace is NOT a BBB Accredited Business.

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