Complaints

This profile includes complaints for BarkBox's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BarkBox

  221 Canal St Fl 6 New York, NY 10013-4149

  
• 

  BarkBox

  1200 WORLDWIDE BLVD Hebron, KY 41048

• 

  BarkBox

  1200 WORLDWIDE BLVD Hebron, KY 41048

• 

  BarkBox

  1200 WORLDWIDE BLVD Hebron, KY 41048

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  BarkBox

  445 N High Street, Suite 200 Columbus, OH 43215-2071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will say satisfactory guaranteed then when youre not satisfied they tried to keep you doing the subscription saying no way to cancel it. And the customer service is rude and offers no refunds for a product that hasnt even been shipped. Do yourself a favor stay far away from this company and never buy from them

  

  Business Response

  Date: 04/09/2025

  Thank you for your feedback. We apologize for the frustration you experienced during the cancellation process and for the dissatisfaction with the items you received.
  After reviewing your account, we can confirm that it has been closed. Unfortunately, we are unable to refund the April box as it is already in the processing stage and will be shipped in the next few business days but this will be the last box. We also see that you agreed to receive complimentary toys, which have been processed on our end. You can expect a separate shipment containing two durable toys for your pup. Thank you again for sharing your thoughts, and we appreciate you giving BARK a try.

• Initial Complaint

  Date:04/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my auto renew with Bark in 10/2024. I had several interactions via email with Bark representatives and was driven to two separate Bark websites to cancel my subscription. I was informed it would cancel AFTER the current subscription ended- meaning I just paid for 6 months and would have to wait for that to be over, no refund would be given. On 4/1/25, I was again charged for another 6 months via auto renew that I previously canceled. I emailed the company and tried to call but the phone directs you to email them. I have disputed the charge with ******. If I cancel a subscription, I expect not to be charged again. I feel this is consumer fraud and misleading information on the website on how to cancel. I tried several times to log into my account, which shows no recent orders, purchases or any of my information including name or address but I am still being charged as a subscriber.

  

  Business Response

  Date: 04/18/2025

  Thank you for sharing your feedback. We sincerely apologize for any frustration caused by your cancellation request. After reviewing your account, we can confirm that your subscription has been fully closed. An email confirmation regarding the closure was sent to you on April 2. Additionally, weve processed a full refund for the renewal, which should have already been credited to your account. Please rest assured that no further charges will be made. We appreciate your patience throughout this process and thank you for giving BARK a try.

• Initial Complaint

  Date:03/31/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/10/25 ordered BarkBox, paid $28.62. Emailed and texted (they prefer) 3/11/25 to cancel. Realized my dog can't have regular items for safety reasons. BarkBox wanted to 'upgrade' me to super-chewer box for $35. I refused due to cost. Asked to ****** subscription. BarkBox said no, that I have to pay for 6 months. I tried to chat, email, contact them over 5 times since requesting a refund of the first box, which they have 100% guarantee on their website for 'any reason', yet they refuse to refund me. They will not stop charging me for additional boxes, won't cancel even when I said toys are dangerous for my type of dog who literally eats them and could have a blockage. I just want a refund per their 'guarantee'. I filed a complaint with ******, who I used for payment. That is pending.

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******
  
  
  
   
  
  

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to get ahold of barkbox about my account. There is no phone number. All you get is bots when talking with someone. I have not been able to get into my account since day one. They are not delivering what I asked for. And I cannot get help at all. I dont have an account number. They go by emails.

  

  Business Response

  Date: 03/22/2025

  Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the delay in our response and the difficulty accessing your account. This is not the experience we want for our valued customers. One of our team members spoke with you over the phone on March 19th and followed up with an email. We have sent a large replacement box and an account invitation email to help you set up your account so you can manage your account. Additionally, our Leadership team will be reaching out in a separate email to assist you further. We truly appreciate your time and feedback. Thank you for being part of the pack!

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a 6 month subscription from Barkbox. After the 6th box came I went online to cancel and they are saying I'm already into month 7 (although I've only received 6 boxes.) After explaining I want to cancel and do not want a 2nd 6 months of service, they responded with options that weren't a cancellation of my account. They have turned "auto-renew" off now that I've complained, but that wasn't something I turned on to begin with.There is no easy method to cancel your account or remove your payment method on their website. The whole thing seems geared towards making it extremely difficult to cancel your subscription. This service is $30 a month for 6 months, so I'm trying to avoid $180 in charges over a 6 month period that I didn't authorize.

  

  Business Response

  Date: 03/19/2025

  Thank you for sharing your feedback. We sincerely apologize for any frustration regarding your subscription cancellation. Upon review, your 6-month plan ended in February, and the charge in March was for its auto-renewal. Our plans automatically renew at the end of the commitment period unless canceled beforehand. To resolve this, we have closed your account to prevent further charges. Your March box will be the final one you receive. Our Leadership team will also reach out via email for further assistance. We appreciate your time and feedbackthank you for being part of the pack!

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *******
  
  
  
   
  
  

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription they credited me than charged me again ,now my account has NSF fees plus the double charge

  

  Business Response

  Date: 03/18/2025

  Thank you for sharing your feedback with us. We sincerely apologize for any confusion regarding the charge after your account was previously closed and refunded. We are committed to making this right. After further review, we did not find any additional charges this month, as shown in the screenshot provided. Our Leadership team will be reaching out via a separate email to gather more details and assist you further. We truly appreciate your time and feedback. Thank you for being part of the pack!

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ********
  
  
  
   
  
  

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a six month subscription on October 29, 2024. In order to avoid the subscription automatically renewing, you must email the company. There is no option to cancel your subscription via your account on their website. There is no phone number to call them to cancel. When you log in to your account and click on "Order History" it only shows you the prior month - one month! So you cannot see how many months you have received in total, or when you signed up. These are all very shady business practices, designed to make it difficult for you to keep track of your account and to prevent ease of cancelling future subscriptions. On March 8, 2025, I emailed to cancel my subscription. On March 12, 2025, I received an emailed response saying my subscription was cancelled. Later that day I received another response saying I had months left of my subscription so they were turning it back on so I would receive my remaining boxes, but I would not be renewed or charged anything. On March 14, 2025, I was charged $250.00 for a new 6-month subscription that I did not request. Apparently, if you email asking them to cancel you instead get renewed. I emailed them again March 14 requesting a refund and they responded that they have refunded and cancelled my subscription again, we'll see. It really shouldn't be this difficult.

  

  Business Response

  Date: 03/15/2025

  Thank you for sharing your feedback. We sincerely apologize for the frustration regarding your cancellation and plan renewal. This is not the experience we want for you and your pup, and we are committed to resolving this for you. Upon review, we can confirm that your account has been closed, and our team emailed you on March 14th regarding the full refund of the renewal charge. Refunds typically take 2-3 business days to be credited back to your account, depending on your payment provider. Our Leadership team will also be reaching out to assist you further. We truly appreciate your time and feedback. Thank you for trying out BARK!

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested to ****** my subscription via email (the only option) on March 8th, I received a response that did not give me an option to cancel. I then sent three emails over the next three days requesting to cancel with NO response in which time I was then charged for the next monthly charge. I have now sent multiple emails and filed a claim through ****** with no response from the business. I don't have any other options at this point. there is no way to cancel without emailing. they are in direct opposition of the *** law that requires a "click to cancel" button on the website that makes cancelling as easy as setting up a subscription.

  

  Business Response

  Date: 03/18/2025

  Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced while trying to cancel your subscription. We understand that you no longer wish to continue, and were here to assist in any way we can. Upon review, we see that you signed up for a 12-month plan. While you can disable the renewal through your account at any time, this only prevents future renewals after the remaining boxes are fulfilled. To resolve this for you, our team sent a cancellation confirmation email on March 15th, confirming that your account has been closed and you will no longer be charged. Your March box will be the final one you receive. We appreciate your time and feedback. Thank you for trying out BARK!

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started a barkbox subscription, because we wanted to have some extra toys and snacks for our dog. The first box we received was a double box and then we received the second box, which was normal. We were displeased with the value of what we received for the price of our subscription. We emailed customer support expecting them to be able to take care of our issue. Like many others, their customer support has given us the run around and is taking multiple days to respond, dragging out the issue. We say, "Please cancel our subscription". Their response, "ok it will stop after 12 months". No we want to cancel now. Meanwhile in dragging it out, they've successfully billed us for another box we don't want. I never signed any kind of 12 month contract. They don't have the standing to illicitly collect payment.

  

  Business Response

  Date: 03/18/2025

  Thank you for sharing your feedback. We sincerely apologize that the toys and treats did not meet your expectations. We see that you signed up for a 12-month plan, and typically, canceling only disables auto-renewal while the remaining boxes continue to be billed and shipped. However, we value your and your pups happiness, and we understand that you no longer wish to continue. As a result, we have closed your account, and you will not be billed again. Your March box will be the final one you receive. Our Leadership team will be reaching out via a separate email to assist you further. We appreciate your time and feedback. Thank you for being part of the pack!

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've copied the invoice below. They automatically renewed my subscription without my knowledge. I emailed several times last week to the email address on the ****** receipt with no response. Tried the phone number and is a recording sending you back to email. This weekend I went to their website and emailed them a few more times. No response until this morning saying it was an automatic renewal unless cancelled. This used to be a great company, now quality has gone down and there is no customer service! All I want is a *********** is the invoice via ******. on March 1, 2025 Ship to ***** ********-**** **************************************************************************************************** Transaction ID ***************** Seller info Barkbox, **************** ********************************** Invoice ID ************************* Purchase details BarkBox 6 Month Subscription - Medium Dog / No Allergies / Yes Extra Toys (+$9)$183.60 Tax $12.40 Total $196.00

  

  Business Response

  Date: 03/11/2025

  Thank you for sharing your feedback. We're sorry to hear about your experience with the auto-renewal of your subscription. To clarify, all of our plansincluding 1, 6, and 12-month optionsare set to renew if the renewal remains active at the time of billing. We understand how frustrating this must have been, and we appreciate your patience. Our team has sent you a confirmation email regarding the full closure of your account today so you will not be charged anything further. While a partial refund was initially processed for the remaining boxes, we have now initiated a full refund to ensure you receive the total amount charged. The remaining refund should be credited back to your account within 2-5 business days, depending on your payment provider. Additionally, our Leadership team will be reaching out via a separate email to assist further. We truly appreciate your feedback and your time with us. Thank you for being part of the pack.