Reviews

This profile includes reviews for Barnes & Noble, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Barnes & Noble, Inc.

  33 E 17th St Fl 6 New York, NY 10003-2005

• 

  Barnes & Noble

  8915 W Charleston Blvd Las Vegas, NV 89117-5457

• 

  Barnes & Noble Bookstore

  One Main St. Houston, TX 77002

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  Barnes & Noble Booksellers - All Locations

  5132 W Saginaw Hwy # 245 Lansing, MI 48917-1998

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  Barnes & Noble Bookstores

  2590 CitiPlace Court Baton Rouge, LA 70808

Review Details

• Review fromAlan H.

  Date: 03/13/2025

  1 star
  I got a gift certificate from my library and Barnes and Noble said no balance on card.

• Review fromDeesha A

  Date: 03/07/2025

  1 star
  They offer a correctional facility service, but will not provide a ***** period when the facility will not return items in 30 days. Inmate was moved one day after placing an order. I called to change the address prior to shipping. No one could help or change the address, or cancel the order. The facility will hold the package over 30 days. No refund or ***** period to cover this time frame. I have no control when the facility will return the items to me to return to ***** and Nobel. How am I responsible for a facilitys negligence? Criminal behavior from a reputable store.

• Review fromRachel C

  Date: 01/09/2025

  1 star
  If I could give 0 stars I would. Walked into the store with my mom and my service dog. With in 2 minutes a employee walked over and rudely stated that "dogs are not allowed in the store with no exceptions.' she refused to let me explain my dog is a service dog and proceeded to cause a huge scene in the middle of the store almost triggering the need for me to have my service dog. I hope no one with a service dog ever goes here as the employee will probably rather call security on you than hear an explanation.

• Review fromPaula M

  Date: 09/10/2024

  1 star
  They simply didn't not allow me to return a book that I bought onine in the physical store, alleging a lot of thigs, but one of them was it was a used book, I bought it used, and if you guys sell thigs through your website, you are so reliable as the thrid party involve or even more, because my contract and payent was trhough barnes and nobles. DO NOT BUY ANYTHING ONLINE IT WILL BE A NIGHTMARE TO RETURN. The just lied about they easy policy to return

• Review fromBeverly J.

  Date: 09/09/2024

  5 stars
  I just wanted to pay a great big compliment to your sales clerk at the Barnes & Nobel Bookstore in the ******* **** ** ******** *** I don't know her name but she about 30+ years old, white and had several beautiful tattoos on her arms. She went above and beyond the call of duty to help me in finding several books I needed from your store. The books I wanted had to do with inside criminal activity within the federal defense agencies written by ex-National Security Administration Heads, and with personal interests such as ****** Magazine, ******* *** Magazine and ************ ********* Magazine. I just wanted to recommend that you find this sales girl, highly praise her and give her a raise. I am all for great service and talented employees. She fits the bills on both these accounts. Thank you very much!

• Review fromMary M

  Date: 09/03/2024

  1 star
  This is review for Barnes and Noble Press. It is BN's policy to provide 20 free ISBNs per month (limits 10 per week) for authors to upload and publish books on the BN Press platform. From 8/1/24 to 8/2/24, I received 2 free ISBNs. On 8/3/24, the system would not give me my third free ISBN for the month of August because it said I had reached my limit of free ISBNs. I reached out to customer service by submitting a support ticket. It takes ***** hours to get a response. There is no phone number at which to reach a live person. Long story short, for 3 1/2 weeks, I repeatedly submitted requests for the problem, which was obviously on their end, to be resolved. I was told, repeatedly, that their system reported that I had received my limit of ISBNs. I called the Barnes and Noble phone number - not BN Press - and refused to take "No" for an answer when told they could not help me - they were not BN Press and I could not speak with anyone at BN Press. I demanded to speak with a manager. The manager was very understanding and completely agreed that this was a problem on their end that needed to be fixed. She promised to reach out to a manager at BN Press customer support. Two days later, I received an email from a customer support manager informing me that the problem had been resolved and I could now receive my ISBNs. This was on 8/29/24. I started ujploading (had 31 books to get uploaded and assumed they were going to give me the 18 free ISBNs they owed me from having to wait 3 1/2 weeks for them to fix this mess) books and imagine my frustration when after I used 10 ISBNs, they system would not let me use the other 8 they owed me. I reached out to the customer service manager and asked for the remaining 8 so I could get 8 more books uploaded by EOD on 8/31. I heard back from her today, 9/3/24. She stated it was now September = NO KIDDING - and they couldn't give me more than 10 per week. They owe me those 8 ISBNs for making me wait 3 1/2 weeks!!!

• Review fromSharon Denise P

  Date: 08/07/2024

  1 star
  The rep quoted a sent my book for editing. Then I couldn't get anyone on the phone. I found the corporate # and sent an email. I did not need a gost writer, justvan editor who spoke to me once and was codecending. She even complained about grammer era, promised to have first chapers the next week. Then she apoeared. Meanwhile someone named Daniel keep calling with mire charges for the library of congess #, then for marketting and now to print the book. There is no table of contents or pagination so i m waiting for that.

• Review fromMelissa L

  Date: 08/05/2024

  1 star
  I most recently paid for some books that were supposedly damaged in transit never actually got to me then I proceeded to get gaslit by their customer service when I continue to tell them that this is been a constant problem for the last 10 years and get gaslit some more by another customer service representative I dont think its too much to ask actual receive the product that you paid for But apparently to them they would rather just take your money and not actually send you the product

• Review fromKathleen G

  Date: 07/27/2024

  1 star
  Barnes and Noble are criminals and thieves. I have been in the process of attempting to get back my Nook Library and Barnes and Noble has abjectly refused and blown me off. A thousand dollars if not more and they blow me off with a, I understand your frustration that we are unable to provide you with the resolution that you are looking for, but unfortunately there is nothing further that can be done in this matter. Is there anything else I can assist you with? This was their initial direction: "Please create an account using your new email address, so we can transfer your library to your new account. Please make sure to add a valid credit card and billing address. Once done creating, please contact us back and provide your old and new email addresses, the last four digits of your credit card, and the billing address from your old and new accounts." I did all of this, proved who I was and that this account was indeed mine and STILL, they refused to transfer my library and then basically took my money and told me to get lost. I'm beyond frustrated that a company worth 1.7 billion dollars and that I patronized during the pandemic because they were struggling, would treat their customers in such a crappy way. This may mean nothing to them, but honesty, loyalty and patronage still mean something in this world. Your company should be ashamed of how horribly you treat your customers.

• Review fromTiffany D

  Date: 07/12/2024

  1 star

  Tiffany D

  Date: 07/12/2024

  The Barnes and noble on ******************* is horrible. I started shopping there in May 2022 and in June 2022 a security guard named ******************* sexually harassed me because i'm a transwoman and gay and he walked up close towards me and his **** nearly bumped into me and everytime I came into the store to shop at Barnes and noble ************** would always follow me and I could never shop in a peace of mind. ************** liked me and he is mad because I did not like him nor wanted to be bothered with him as well. ************** went to the extreme that he started keeping his hair done and ************** would also take a day off on Wednesday's to work out in a gym trying to get my attention and I always ignored ************** and he got mad so ************** started provoking me in other ways by having another security guard come in the bathroom and call me and said that I look crazy. An assistant manager named ******* and another security guard wrongfully kicked me out of Barnes and noble for 30 minutes. I complained to the General Manager named **************************************** about ************** and the first time that I had a dress on and ********************* ignored and dismissed me and ********** did not do anything about it and it is because i'm a transwoman and gay. ************** also had other staff follow me off premises out of nowhere and for no reason at all and they nearly attacked me. It went on for 6 months and I stood up to ************** and told him to leave me alone and ********** lied on me and said that I was being disruptive which is not true at all. ********** also destroys the video evidence to prove my innocience and she tries to make it look like I lied which I didn't lie at all and she wrongfully bans me from Barnes and noble. ************** has also had me wrongfully arrested and ************** has lied on me and I have not had any justice. I am currently suing **************, ********** and Barnes and noble right now for Tort, Harassment, Discrimination, wrongful arrest, no justice and slander.

  Barnes & Noble, Inc.

  Date: 07/16/2024

  Dear Better Business Bureau,
  
  We are in receipt of the review submitted by *****************************.
  
  Barnes &Noble denies the allegations in ****************** review.  We take concerns such as these very seriously, have thoroughly investigated ****************** allegations and found them to be without merit. We cannot comment on this situation further, as ****************** is raising these same concerns against Barnes &Noble in an active litigation. 
  
  Respectfully,