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Business Profile

Investment Management

Morgan Stanley

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Management.

Complaints

This profile includes complaints for Morgan Stanley's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 77 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a bank I was never in the negative they closed my account without any notification or any reason I also called them 3/12/2025 they refuse to give me back my money by check or cash and they want me to jump through all these online hoops if a bank doesnt want my business and insist on closing my accountthey should give me back my money

    • Initial Complaint

      Date:03/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received an e-mail from Discover card stating that a temporary hold was placed on my account requiring my consent to receive tax information from the *** to verify information on my account. Until the verification is complete a temporary hold was placed on my ************** threatened if I did not comply my account would be closed by creditor & reported as such to the credit bureaus.

      Business Response

      Date: 03/10/2025

      Good afternoon, 

      A Morgan Stanley account could not be located with the information provided. If there is additional information available, please reach out. It also appears this is directed at Discover and not MS.

      Thank you, 

      ******* ******* * ****** ******* ********** 

      ********************************************************************************** 

       

    • Initial Complaint

      Date:02/26/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Regarding debit card claim number ************** with E*Trade: Morgan Stanley and E*Trade have not applied a temporary credit to my account for the amount of this dispute within the 10 business day time frame (Monday February 18, 2025 deadline). When I have called in to E*Trade, representatives have been unhelpful, stating that my dispute is not eligible for a credit because its not fraud. The reason for this claim is transaction paid by other means, which falls under Regulation E protection. Morgan Stanley and E*Trade are going against federal regulations, acting illegally and unethically. I have sent E*Trade and Morgan Stanley my documents to prove this claim is valid (statement from alternate payment card showing matching transactions and email from merchant confirming the error), which they confirmed were received on several phone calls. Morgan ******* and E*Trade need to apply the temporary credit to my account immediately and use the documents I sent in to resolve this claim in my favor.

    • Initial Complaint

      Date:02/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/21/25, I opened new *********************** and CashPlus accounts with a ********************** ***************** Advisor (**** Money) via a telephone appointment. I was informed the accounts were opened and I received confirmation emails during the appointment. I completed all forms and verifications that were requested of me. I was directed to fund the account with $25,000, which I proceeded to do from my *************** checking account. The transaction posted in my AAA account with "funds received" confirmation #********* with a posting date of 1/21/25. I was told the next steps were to call to have the funds transferred into the Morgan ******* ***************** acct. However, after speaking to several Morgan Stanley Virtual Advisors over several days, I was informed that my account application had been rejected (notwithstanding the fact that it had been OPENED and FUNDED) and there was some type of "flag" on my account. It took 2 additional calls just get my a funds transfer back to my *************** account.None of the ***************** Advisors were able to give me any type of answer as to why Morgan Stanley was now rejecting my application. I also was not given an opportunity to understand what information Morgan Stanley may have seen that led to this decision so that I would have a chance to correct inaccuracies or provide clarification.I am requesting that a Morgan Stanley executive leader review how my account was handled and if an error was made, to take measures to reopen my account. If my account still cannot be opened, I am requesting an explanation for this decision in writing. Thank you for your timely consideration.

      Customer Answer

      Date: 03/02/2025

      Better Business Bureau:

      At this time, I have not been contacted by Morgan Stanley regarding complaint ID ********.

      Sincerely,

      ******* ***

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting statements on stocks that I have NEVER purchased or gotten. I believe this is all somehow tax purpose fraudulent. They were advised to close this account as the actual owner of these stocks have been in bankruptcy.

    • Initial Complaint

      Date:07/08/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a brokerage account with bonus front he link at their website, supposed to get $800 eight days after transferring 200K into the new account. This requirement is met on 6/26 but I neve receive the bonus. Tried to contact and talked to representative, nothing they can do as I don't see my account have a promotion on it.

      Customer Answer

      Date: 08/01/2024

      Better Business Bureau:

      At this time, I have not been contacted by Morgan Stanley regarding complaint ID ********.

      Sincerely,

      ***** **

    • Initial Complaint

      Date:06/12/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother set up this account for my infant son about 21 years ago. He recently turned 21 and we have been trying to close the account for several months. My mother passed away 15 years ago and my father took over custodial duties for the account. Just prior to my son turning 21, we were told to sign the document releasing the money to my son. That was completed 90 days ago. When the check didn't arrive, my father called to see what the delay was. Now we are being told Morgan Stanley needs a proof of signature for my son so they can match it to the paperwork he signed back in March. Yet they didn't ask for any of that information originally. I believe this is another stall tactic to keep his money which is disgusting. This delay has been happening for years.

      Customer Answer

      Date: 07/07/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Morgan Stanley has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ************************* ***

    • Initial Complaint

      Date:01/16/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is in reference to my Morgan Stanley accounts.I'm a victim of Identity Theft/Fraud for the past 3 years. Otherwise known as takeover fraud/theft.All of my identifying information & legal documents were stolen from my house.All of my asset's are technically blocked/erased/hacked by Cyber Criminals.These individuals originate out of ****** and ******** *******. They are a group of people that have had a sick obsession with me since I was a child. They know things about me going back to my childhood. They know where I worked, names of ***************** vacation destinations, home addresses, etc. I don't know them personally & I don't have any dealings business or otherwise in ****** or ******** *******.My long standing bank accounts & brokerage accounts are currently not on **** systems under my name, Social ******************************* example **** of America has $7 million, Citibank has $4 million & Morgan Stanley portfolio was approximately $2,000,000.00 I believe the terminology used is "Erased" Identity/takeover, Identity Theft/Fraud *********************************** **************************************************. ***** ************ ******************** ** **********8 DOB 8 12 64

    • Initial Complaint

      Date:10/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      up until these 1-2 years I started getting letters about account ************** *********** CU This is my hushand *** account. He past away in 2011 Etrade has not send any communications on this issue. I get a statement recently he has ***** I would like a check written out to me, since Im the spouse you do not have rights to these funds.

    • Initial Complaint

      Date:07/10/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have spent almost 50 hours on the phone trying to get the SWIFT orders and **** codes for the circled wire transfers going out and have supplied the corresponding reduced funds wired back in in both attachments. I need those orders and codes in order to request fee credits from the receiving institution.

      Customer Answer

      Date: 08/04/2023

      Better Business Bureau:

      At this time, I have not been contacted by Morgan Stanley regarding complaint ID ********.

      Sincerely,

      *********************

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