Reviews

This profile includes reviews for Go Configure's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Go Configure

  55 W 39th St New York, NY 10018-3803

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  Go Configure

  3305 Airport Drive Pittsburg, KS 66762

Review Details

• Review fromCharles P

  Date: 04/22/2025

  1 star
  I purchased a Backyard wooden Swing Set from ******* and, at their suggestion, an add-on service by their affiliate Go Configure to assemble and install the equipment for an additional $265 in advance. Upon receipt of the Swing Set, I immediately called Go Configure as instructed to schedule an installation date. During the call, I advised them that the equipment had been delivered to my Front Door and not the Back Gate as I instructed. Go Configure immediately required an additional $40 (minimum) to move the Box from my Front Porch to our Backyard Gate. Since then it has been as tough as "pulling chicken teeth" to get Go Configure to set a date to assemble and install the equipment as per the ******* Purchase Order. Despite repeated calls, Go Configure has refused to set a date and reportedly must wait "until the Technician returns from the field at night and set a date that they will text to me for acceptance'. I have not received their Text Message nor a Phone Call despite calling them practically on a daily basis. It appears as a result of the foregoing agonizing experience that includes a blatant lack of support by Go Configure and *******, perhaps I may possibly have been scammed. I am proceeding to cancel the so-called service forthwith.

• Review fromScott B

  Date: 03/29/2025

  1 star
  The worst. Would give zero stars if I could. They required me to pay money up front for an exercise bike repair. Then it took weeks and months for them to schedule. Impossible to get through.Eventually, the guy came, didnt have the needed part, and was told the company would call back with an estimate and schedule the actual repair. Weeks after that I got an email that their estimating system was down, so they couldnt repair my bike, or even give me an estimate for the foreseeable future. When I complained that I paid for absolutely nothing. (A man looked at my bicycle. Period. No estimate. I could have had anybody off the street look at my bike and do nothing, for free), they refused to give a refund. In my opinion, this is nothing but a criminal enterprise.

• Review fromTascha D

  Date: 02/25/2025

  1 star

  Tascha D

  Date: 02/25/2025

  This company is an absolute SCAM!!!! Something should be done about this sham of a company!!! I ordered a computer desk from ********** and paid in advance for it to be put together. I assumed this would be a professional job. The company promised a scheduled service ***** hours after delivery. Im getting the exact same runaround from them about not being able to contact a technician!! How is this possible?? Its been over a week with no service date in sight!! They have taken the money out of my account for services not rendered!! They had no problem taking my money!! How are they able to operate like this?? I see their response to other peoples complaints and reviews and I know that its all lies because Im dealing with the same headache!! They arent resolving these issues!! They are promising a service that NEVER gets done and taking peoples hard earned money!! I want my money refunded back to me!! S**** their service!! These people are a joke!! Unprofessional company!!

  Go Configure

  Date: 03/03/2025

  This order was completed to the customers Satisfaction on Saturday 3/1/25. We do not *************** until after the assembly is completed successfully, and if we cannot complete or if the customer cancels, then 100% of their assembly fee is refunded to them. We spoke to the customer after she left the review and apologized for the contractors delay in scheduling and offered the date of 3/1. She was happy with the offer date and thanked us for getting this resolved for her.

• Review fromLisa T

  Date: 10/18/2024

  1 star

  Lisa T

  Date: 10/18/2024

  I ordered an office desk from ********** (HD) and requested home assembly service. Go Configure contacted me for a "Sunday" assembly. They added in their email if this date and time would not work to add three alternate dates and times. I did, but I did not receive a reply with a new schedule. I called their customer service number and was told "We cannot get in touch with the technician, but will contact the coordinator, where you will receive a phone call, text, and email". Two days later...nothing. I made the call again and received the same response as the first - I cannot reach the technician...blah, blah. Another day passed with no contact, so I made the third call....same response. After three phone calls and three emails to Go Configure with no response whatsoever, I'd had enough! I called HD and canceled this company. I miss the days when HD provided its own services. Third parties like Go Configure are just unreliable. I would suggest Go Configure look into their hiring processes....especially with Coordinators and Technicians. Very Poor communication causes companies to lose business.

  Go Configure

  Date: 10/29/2024

  This order was submitted to us on 10/12 from **********. Unfortunately it was submitted to us with the wrong phone number (Not sure if that was the customers mistake or **********). We did try to call the customer twice and emailed them asking for the correct contact info which they called and gave us on 10/15. We offered a Sunday appointment which the customer declined, and then were working on a new date when the customer decided to cancel the morning of 10/17. The customer has been refunded in full by **********.

• Review fromMartha H

  Date: 09/25/2024

  1 star

  Martha H

  Date: 09/25/2024

  We ordered an assembly service from home *********. They delivered the vanity and we confirmed an appointment with go configure for today between 11:00 and 3:00. Instead, I got a text at 8:00 saying that they were arriving. I told them to let me know and I would open the gate. They never called. They never texted me back. I called them and asked what happened. They said the job had been marked completed already. I paid $180 for them to not do their job and say they had done it already. Now I have a down syndrome birthday girl who is left without her present because these people are crooks. In fact they are worse than that. I wouldn't want to be them on judgment Day.

  Go Configure

  Date: 10/29/2024

  After reviewing this customers order and pulling the recorded calls, we were able to find that we did call this customer multiple times while the technician was on site waiting to be let in. Unfortunately we were only able to leave Voicemails. The technician waited for 20 minutes and then had to resume with their route after no response. The customer did finally return our call and they decided to cancel the order after we advised them that the Technician would have to come back another day. The customer has been refunded in full by **********, as we do not *************** for our work until after it is completed and signed off on by the customer.

• Review fromAlaina S

  Date: 08/02/2024

  1 star

  Alaina S

  Date: 08/02/2024

  If I could zero stars, I would. DO NOT PAY FOR THESE SERVICES. I ordered an outdoor playset from *******.com and paid extra for the assembly. I did not realize they outsourced this to a third party. I waited weeks and had multiple phone calls with both ******* customer service and ********************** customer services trying to get it scheduled. After waiting weeks to get an appointment scheduled, and multiple phone calls with no definitive answer, I finally just decided to cancel the assembly and get a refund. I was told by a Go Configure rep that my order had been canceled and that I needed to call ******* for a refund. I did that and was told by ******* I would receive a confirmation email and that my card would be credited within 3-5 business days. I never received a confirmation email or a refund. I called back and ******* then told me that the refund had to be issued through Go Configure. Go Configure told me I would receive a refund check in about 2-3 weeks. Unbelievable! It has been nothing but a headache. I still don't have a clear idea or timeframe of when, if, or how I will be getting a refund for the services that were NEVER and were likely NEVER going to be provided. Based on the other reviews I see here that I am not the only one who has had these issues. It is now just a waiting game...but what a scam. Hopefully. I will get my money back. At this point, I don't know what to believe.

  Go Configure

  Date: 08/05/2024

  We received ********************** order from ******* on 7/20 and released it for scheduling immediately after. Due to most outdoor builds having lead times 2-3 weeks (Which was explained to ****************** during her welcome call on 7/22), we tried to expedite her scheduling by reaching out to a couple different technicians. After 9 days (8/1) ****************** decided to cancel. We advised her that since she paid for the assembly with ******* directly and since we do not bill ******* until the order is completed, that ******* would be refunding her directly back on the card she used to pay for it. Unfortunately, we do not control how quickly another company processed their refunds, but we do hope she is refunded by ******* in a timely manner.

• Review fromKyle G

  Date: 06/27/2024

  1 star

  Kyle G

  Date: 06/27/2024

  My Horizon treadmill belt started slipping. I called Horizon and was directed to GoConfigure. It took days to get them on the phone and weeks for a repairman to come out. They demand payment up front for all parts and service. The first repairman ($50) said it needed a new drive belt. GoConfigure ordered one for $416.58 (which I paid in advance). When the second repairman came, he found that they'd sent the walking belt, not the drive belt. I ordered a drive belt (another $200). The third repairman (all different) came and said that it wasn't the drive belt, the motor was shot, but that the motor was covered by a lifetime warranty. GoConfigure called and agreed that the motor was on warranty, but said that they always replace the control board when they replace the motor, and the repair would cost me $909.71. I paid $649 for the treadmill ($872 with shipping and tax) in 2022 when it was new! I could buy a new treadmill, same brand, for less, and have it here tomorrow, but I won't, because I won't deal with these people again. GoConfigure has promised repeatedly for weeks to send me a shipping label so I can at least send the walking belt back for a refund, and they've never done it. These people are blatant crooks.

  Go Configure

  Date: 08/05/2024

  We have recently refunded ************ $192.29 which was the agreement he had with our repair department. That refund was processed on 7/26/24 and returned back to his card that he used to pay for the services. We consider the matter resolved.

• Review fromLaura T

  Date: 06/14/2024

  1 star

  Laura T

  Date: 06/14/2024

  I am writing to discuss a possible reimbursement for the installment of the GAZEBO - *******. I ordered this gazebo in February 2024. It took months to even schedule the first installation on May 1, 2024. With that said, the first construction crew took 2 days to build the entire gazebo incorrectly. I had called and asked for a Unbillable Repair Visit - Different Tech to come and fix it. That was scheduled for May 25th and it involved a General Manager's visit. Again, I needed to schedule yet another appointment to get actual workers out here. Today is June 13th at 10:55pm and I just signed off on something that I don't even know if it's built correctly because I can't see in the dark. I don't know any business that would still have their workers at a resident house until 11pm or later, especially banging wood and drilling holes. And it is no fault to the workers. They were misled and told they only had to replace the metal roof on the gazebo when in fact they had to deconstruct and rebuild the entire thing that took 9 hours. I am completely dissatisfied with this entire process and would like to be reimbursed $854.93.

  Go Configure

  Date: 06/20/2024

  We Completed the Gazebo on 6/13/24 for the customer and she is happy with the final result. We also are reimbursing her $300 for her troubles during the assembly process.

• Review fromMaggie H

  Date: 06/06/2024

  1 star

  Maggie H

  Date: 06/06/2024

  My "tech" no showed on three separate appointments. I've spent hours on hold with this company trying to get an update on when they'd be here, and end up spending 20 minutes on hold at a time while they try to get in touch with him/ find out where he is, and no one can find him. This company is just professional at wasting my time. I to file a complaint with the company, and they can't even help me do that. I just want my swing set fixed and my money back for my wasted time.

  Go Configure

  Date: 06/20/2024

  The customers playset was under warranty so we have sent a new team out to fix any issues she had. The customers playset was completed on 6/13/24 to her satisfaction and the order has been successfully completed. We Also have offered a $100 reimbursement for the customer as well.

• Review fromCharles M

  Date: 06/04/2024

  1 star

  Charles M

  Date: 06/04/2024

  Caution!! When buying from Backyard discovery and using their preferred vendor for assembly, GoConfigure, you are at extreme risk of getting a severely compromised structure that is damaged and incomplete. We purchased a pavilion from Backyard discovery and at their suggestion, used their preferred assembly vendor GoConfigure. Two weeks ago from today, construction started. To date, the structure is not complete, damaged, at risk of falling, and requests for repair and completion have gone unanswered. Yet we paid in full. The tech that was doing the work did such a bad job, we spotted nearly 2 dozen serious concerns with structural integrity. He worked for 37 hours on a structure that should have needed less time and its still not finished!!I included just a handful of photos to show the quality of work that Backyard discovery and GoConfigure has found to be not serious and not needing attention. They initially offered someone to come out and review the work, inspect it and repair it. IT WAS THE SAME EXACT TECH THAT DID THE TERRIBLE JOB TO BEGIN WITH!!I have called, I have emailed, *** requested supervisors. Ive begged and pleaded for a professional to come out here, inspect the structure, repair the damage and complete the job. But my calls are unanswered. Do not buy anything and have it assembled from Backyard Discovery and GoConfigure.

  Go Configure

  Date: 06/06/2024

  The technician who did this assembly no longer does work for our company. We have assigned a Senior technician to the customers repair, and are working on scheduling this for a date that is accommodating to the customer.