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Business Profile

Gutter Contractors

Gutter Brotherz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A year ago I paid them to repair my back gutter. I paid him $1,250 for no more than 3 hours of work. Now, a year later, my gutter came down again and Gutter Brotherz will not stand by their work and told me that it will cost me another between $800 -$1,200 (he needed to wait until the snow melted to give me the exact amount) to fix the same exact thing that he literally did a year ago, almost to the day. Obviously, he did not properly secure the gutter and connected materials. I went back and forth with him and ultimately said that I would pay him $500 additional dollars to come and repair the gutter properly but he was greedy and would not do so. This place does not stand by their work.

    Business Response

    Date: 03/08/2025

    Ice damage took down the upper rear gutter at the customers residence. Gutter Brother'Z replaced a gutter and installed new Facia Wrap. The customer was advised that they needed to do something to address the Icing. Ice on the roof is caused by heat loss.  It was suggested to the customer to use spray foam insulation in the attic or to get Heat Tape installed to melt the Ice and keep it from building up.  The icing issue was not addressed.  The Ice build up was worse this year than last year.  The Ice pulled the Gutter & Facia Boards clean off the Rafters.  The Gutter was still attached to the Facia Boards.  Gutter Brother'Z offered to do the repair for as little as $600 because that's what the 40 foot of new Facia Board work would have been charged last year. The customer insisted that Gutter Brother'Z do the job for $500 and still wasn't planning on addressing the Heat Loss Icing issue. Doing the repair at $600 is less than half of what any contractor that's know's what they're doing would charge. I can show the Text exchange of the Customer questioning Gutter Brother'Z integrity and threatening Gutter Brother'Z reputation if we did not do the job at his price. Ultimately Gutter Brother'Z advised that the Customer call their Home Owners insurance and other quotes. 

    Gutter Brother'Z was established in 2020 and has performed over 500 jobs.  This is the first customer to not understand basic construction despite several attempts and videos trying to explain Ice damage and how to prevent it.

    For further inquires please contact Gutter Brother'Z at ###-###-####

    Customer Answer

    Date: 03/12/2025

    Hello, the issue was because he didn't replace the fascia and instead attached the gutter to decrepit fascia. Gutter Brotherz didn't give me a warranty because we were away when he finished the job. 

    Thanks, 

     

    *** ******

Gutter Brotherz is NOT a BBB Accredited Business.

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