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Business Profile

International Mailing Services

Luciano Shipping

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in International Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent various packages on 05/06/23 with this company. the plastic container listed on the receipt contained, between other items, a car dash camera and its cables for a value $173.09, an Eufy smart lock for a value of $199.99 and 4 parking blockers. The plastic box was received by the company wrapped in plastic paper and clear tape and was delivered opened, missing the car dash camera, the smart lock and 2 out of 4 parking blockers with a value of $45 dollars. I went in person to the company to make a complain about this and they gave me a company credit for $300 dollars which did not covered the whole amount of the missing/stolen items. on 5/24/23 I sent other items with the same company (before finding out the items from previous package was missing/stolen) containing food and dog food and a Baruti perfume for. a value of $140 dollars, the box was received without the perfume. I contacted the company today 6/10/23 to complain about the second time in a row my items have been missing/stolen from my packages/boxes and they offering me a company credit which I do not agree since this means I have to use their company service in order to recover was have been missing/stolen. I am requesting a cash refund of the reming balance of the first shipment ($300 dollars credit used) and the value of the perfume missing/stolen for the second shipment. In good faith, and thinking it was going to be first and last time it will happen, I accepted the $300 company credit but I want to request the rest of the value that was not covered with that company credit and the value of the perfume in cash which is a total value of $213.08 in cash.

Luciano Shipping is NOT a BBB Accredited Business.

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