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Business Profile

Data Storage

Nitrado USA

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Nitrado USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nitrado USA has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 17 Customer Reviews

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    Review Details

    • Anthony J

      Date: 03/22/2025

      I had an ARK: Ascended server, because Nitrado runs a monopoly on Ascended servers, and guess what? Nitrado still charged me after I turned off auto-charge. They've done this to others if you search for it. They don't care about you, they want your money.

    • James R

      Date: 10/31/2024

      Servers arent DDOS protected as advertised, must make special request. Made a request after a DDOS attack for protected hardware and it didnt work. Company refuses to VPN the server or protect the *** downtime is approaching two days with 13 hour ticket response times. Company limits hardware performance so when player count approaches full capacity the server begins to lag, this is to encourage you to purchase more space. Over all dishonest and predatory business tactics with horrible support and management.

    • Blaine N

      Date: 10/31/2024

      Terrible company with terrible business practices. Their coercion to s**** Ark players with Studio Wildcards is pathetic like their employee base and owners. Will be hopping on the first class action lawsuit against them possible.

    • Lawrence p

      Date: 10/28/2024

      Had a DayZ server for a year and it lagged the entire time. I had my server moved multiple times, Re installed, used vanilla settings and contacted nitrado on various occasions. They would say they were clearing backend issues and moving my server to a different machine but it would still have lag.. paid over 50 a month for horrible performance with zero actual help.

    • Francis n

      Date: 10/08/2024

      be warned to get any server through this company as they are already overpriced and do not respond to support tickets be warned when you rent a server and you go to try to cancel it that there is a second pop-up window in dark colors with white writing after you already went through the first window that says process cancellation second window is to trick people that are not paying attention so they are forced into paying another month then they will tell you that there is no refund when that is put there like that on purpose now I can't pay one of my bills because they charged me and won't refund me because I didn't notice the second window

    • ariel H

      Date: 06/23/2024

      this server company is ridiculous no support no contact info overpriced and the server is crashing multiple times a day this company is absolute garbage!!!!!! paying for a service i cant fully use !

    • Cindy F

      Date: 05/04/2024

      This company is ripping people off! They have no way to reach customer service, and do not have their server up most of the time. They also expect users to solve their own problems with servers instead of actually running the services that are paid for by the customer. Stay far away from them. They will take your money and then leave you with no server and no way to contact them.

    • Michael B

      Date: 03/11/2024

      I help run a server for their newly supported game "Chivalry 2." The servers can't even handle the advertised 64 player modes without crashing. They haven't responded to our support tickets and everyone running a server is having similar problems. A lot of them are going to request refunds shortly if the situation isn't addressed. Avoid this company, the lack of support and testing of their servers should say enough. Paying, willing customers are being ignored. Instability, lag, lack of DDoS protection software, and server crashes plague these servers. I wish they were better because I love the game, but they aren't. Avoid this company, they ruined the hope of private servers in the chivalry 2 community.

    • Nicholas R

      Date: 02/06/2024

      Please do not use this company's server host. They will take your money and not help you in any way. I wish the BBB would step in and do something about this they are scamming people out of their money.

    • Courtney S

      Date: 02/01/2024

      Worst server hosting company you could possibly go through. They are a complete scam with horrible outdated hardware. You buy a server from them to not only get terrible performance but don't even get the runtime you paid for. Your server will be down half the time or more. If you reach out to customer support you will get a automated copy-paste response after 48+ hours. You have to keep opening tickets over and over just to get a response from a real person and even then it is 50/50. Don't use this company!

    Nitrado USA is NOT a BBB Accredited Business.

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