Complaints
This profile includes complaints for HearingLife's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 129 total complaints in the last 3 years.
- 47 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Six weeks ago, I submitted a formal complaint to HearingLife headquarters regarding the extremely poor quality of the hearing aid batteries distributed at their locations. I have yet to receive a response. I use ****** hearing aids that require size 312 batteries. While I remain very satisfied with the performance of my hearing aids and the excellent service I received at the location where I purchased them nearly a year ago, the batteries provided (photo of packaging attached) have been consistently defective. Despite being labeled “Good until January 2028,” every pack I’ve opened contains multiple batteries that fail within 2–3 seconds of being inserted—often 2 to 4 bad batteries per pack. I do not wear my hearing aids daily, so this is not a case of overuse or wear. These failures clearly indicate a product defect. As a senior on a fixed income, this has been both frustrating and financially burdensome. The HearingLife location I went to has kindly offered to replace the defective batteries, but my options are unacceptable: either I pick them up in person, which is difficult due to a lack of transportation, or I pay for shipping out of pocket. A round-trip Uber would cost $40–$50, which is simply not feasible. As the supplier, it is their responsibility to ensure the quality of your products and to remedy issues caused by defective items—without shifting the burden to the customer. Given the clear product issue and the circumstances, I expect a full replacement of the faulty batteries at no cost to me.
Business Response
Date: 04/28/2025
Thank you for bringing this matter to our attention. We have investigated this case. The HearingLife Clinic Team strives to provide consistent quality services to all of our patients. The Team has mailed product as requested at no charge.Customer Answer
Date: 04/28/2025
Complaint: ********
I am rejecting this response because: Their response has no detailed information to the response as I would hope a reputable company would do. It does no show a date of the response. It does not show when the “product” was mailed nor a confirmation what the product they are sending is, how they are sending it, etc. All it says is “Thank you for bringing this matter to our attention. We have investigated this case. The HearingLife Clinic Team strives to provide consistent quality services to all of our patients. The Team has mailed product as requested at no charge.” It sounds like an AI response not an actual person responding.
Regards,
******* *******Initial Complaint
Date:03/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The problem is that I had a hearing test in September. I have being waiting for them to file a claim with ********* Comp. They have being dragging their feet and won't get finished so that can get my hearing aids. They don't know what they are doing and have not supplied the correct paperwork to ********* Comp.Business Response
Date: 04/03/2025
Thank you for the opportunity to address your concern. We are investigating this issue and will contact you within 10-business days with a status update.Initial Complaint
Date:03/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is about hearing life child resistant packaging of hearing aid batteries 312. The packaging is very hard to open, especially for an elderly person who might have arthritis. Even using strong scissors, it's hard to open the package. This packaging needs to be redesigned!Business Response
Date: 03/17/2025
Thank you for the opportunity to address your concern. We understand this is frustrating for you. Our battery manufacturer is packaging the batteries in compliance with ******* Law.Enacted in 2022, ******* Law (P.L. *******) mandates federal safety requirements for button cell or coin batteries. The manufacturers changed the packaging in 2024. We recommend using scissors to open the battery cell compartments. Please contact the local HearingLife clinic for additional assistance in this matter. Code of Federal Regulations: ***************************************************************************************Initial Complaint
Date:02/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hearing Life switched to childproof packaging for their hearing aid batteries sometime in 2024. The childproof packaging is a nightmare to unpackage. Whoever designed the packaging should be fired - I dont even have words for how difficult it is to unpackage the batteries.Business Response
Date: 03/03/2025
Thank you for the opportunity to address your concern. Our battery manufacturer is packaging the batteries in compliance with ******* Law.Enacted in 2022 and manufacturers complying by 2024, ******* Law (P.L. *******) mandates federal safety requirements for button cell or coin batteries. We recommend using scissors to open the battery cell compartments. Please contact the local HearingLife clinic for additional assistance in this matter.Initial Complaint
Date:01/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Repeatedly informed hearing life to remove my number from all calling systems but the constantly keep calling. I block the numbers used and still they keep calling, on a recorded line so they have the conversation but still they keep calling!Business Response
Date: 02/11/2025
Thank you for the opportunity to address this issue. We have completed the appropriate steps in removing the contact information from our communications processes.Please note that this may take up to 30 days for all systems to be modified accordingly.Initial Complaint
Date:01/31/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased hearing aids from this business a couple years ago for $2500 with a 3 year warranty. I took the hearing aids to the business so they could get them fixed under warranty. It costs me $60 each time I have to go to this business because they moved the office over 60 miles away after selling me the hearing aids. I picked them up two weeks ago after their being fixed, when I got home with the aids they were NOT programmed which is required any time they are worked on, the programming is erased during repair. I took them back to the store to have them programmed and the people at the reception desk promised to mail the aids back to me so I would not have to spend another $60 on another trip. It has now been 2 weeks since I returned the aids to the store for programming and they have not been returned to me by mail, the office is closed according to their corporate offices on random days including today, Friday Jan31st, and corporate has no way to get me my hearing aids. I am completely deaf without them and they are a medical necessity for my safety at all times. This business apparently could care less if I have my medically required devices or not. Though I have never talked with him, apparently **** ******** is the person blocking the return of my aids. He apparently is the person in charge now and could care less about his customers. A person in the store told me 'he does not like to mail aids', why I have no idea. I require my hearing aids now and I demand that they be programmed, verify to be completely functional and returned to me by mail immediately. I also expect to be reimbursed for two wasted trips to the store when they did not do what they promised.Business Response
Date: 02/04/2025
Thank you for the opportunity to address your concern. We have conducted a thorough investigation into this case. We understand that the products have been mailed out on 2-3-25. We appreciate your patronage and apologize for any inconvenience.Customer Answer
Date: 02/04/2025
Complaint: 22882536
I am rejecting this response because: As of Feb 2nd (yesterday) I was in communication with someone at the Hearing Life business in ********** who said they had NOT sent the hearing aids because their "provider" (whomever that is) does not allow them to send hearing aids thru the mail. They do not trust the postal service to deliver them. I told them to provide me tracking information and I will take responsibility for the shipment, they did not provide me any tracking information and I have none even as of today, a day later. Based on my several communications with various individuals in that office I have no confidence that they will do as they say, they have never done so even as of this date. Until I am in possession of the hearing aids and can verify that they have been properly programmed and paired, I do not believe anything they say. If they were in fact sent, why didn't the respondent here provide that tracking information? Maybe they haven't been sent. Only time will tell, probably a lot of time.
Regards,
****** ******Business Response
Date: 02/19/2025
Here is the note from the office on 2-5-2025: "Tracking **** number sent to PT/ **********************"Customer Answer
Date: 02/20/2025
Complaint: 22882536
I am rejecting this response because: Yes, they finally sent the hearing aids back however they are NOT programmed to the specifications that are required for me to use them effectively. They returned to me generically programmed hearing aids that do nothing but amplify sounds including noise and garbage. This only happens for one of two reasons: either they lost my profile from ******* computer when she passed away or they were just too lazy to do the job ***** would have done had she been involved, she was a great lose to them, obviously.
When I first purchased the hearing aids for $2500 a couple years ago, ***** performed an extensive hearing analysis the recorded all of the frequencies and settings needed for my hearing aids to meet my specific needs. These settings are contained in a "profile" on her computer that connects to my hearing aids by Bluetooth and allows her to update, change, delete and modify the settings of the hearing aids literally in seconds. She had done this several times since the purchase of the aids. When the hearing aids are sent in for repair the repair people wipe the aids in the repair process and because they do not have the programming specs, they expect that the provider will update them on return to the provider, the provider, Hearing Life, did not do this and I now have useless hearing aids that I paid a lot of money to get, they have not met my expectations in any form and, apparently due to the long delays in their replies, do not intend to meet my expectations.I am NOT satisfied with what they have done and they need to correct the problem completely, not just try to pacify a long time customer.
Regards,
****** ******Business Response
Date: 02/20/2025
Please make an appointment at the clinic to complete your request for reprogramming.Customer Answer
Date: 02/20/2025
Complaint: 22882536
I am rejecting this response because: WOW, that is the original problem, I am NOT going to spend $60 for gas to have you people do something that should have been done when they had the hearing aids in their possession TWICE. I have already spent $120 of my own money to try and compensate for your people's inabiliity to do their jobs. Your arrogance regarding your responsibility is unbelievable. Send me the profile information for my last two (2) hearing aids that you charged me over $5000 for and I will take the profile to a local hearing aid business and have them program the hearing aids. My last two sets of hearing aids were from your business (behind the ear and inside the ear) and both were Oticon so you should not have a problem sending me BOTH.
****** ******, *****************************************************************************Regards,
****** ******Business Response
Date: 02/25/2025
We will mail the documents as requested.Customer Answer
Date: 02/27/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ******Initial Complaint
Date:01/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Referred to HearingLife by ****** Advantage to check hearing. Appointment 8/1/24. Hearing test done and was told starting hearing loss by specialist. Interest about hearing aids. Specialist brought in hearing aids and started programming to my ears. No discussion of cost options. Went to front desk and told cost ($6000) which I can't paid that. Never asked about my insurance. Had ************************************ with Humana with $999/ear. The office offered financing with Allegro/Synchrony. I did sign but at home I goggled hearing aids prices. There are a lot of cheaper aids. After studying about hearing aids i felt I got ripped off. The contract is for $8000. I'll die before that will be paid off. Retired people have a fixed income. Call the office after 30 days and complained and wanted to return hearing aids. They I could not return. Never worn after initial appointment. Being angry I decided to make a plan what to do. 1. Notify Allegro about my issue but still paying $148.00/mo. 2. Research how to get my money back and cancel loan. 3. Contact BBb 4. Contact lawyer or go to small claim court.Business Response
Date: 01/29/2025
Thank you for the opportunity to address your concern. We have investigated your case and identified that a purchase and delivery of product was completed on July 1, 2024. The purchase included a State of Nevada required "30-day Return Privilege" where the Buyer has the right to cancel this purchase for any reasons within 30-days of the date of delivery. This information is written on your purchase documentation. Your request for a return for credit falls well outside of the state's mandated 30-day trial period. We recommend that you make an appointment with your HearingLife clinic provider for adjustments to programming and/or physical fit that will improve your utilization of the product and provide a successful outcome for you.Customer Answer
Date: 02/05/2025
Complaint: 22848452
I am rejecting this response because: i do not want these Hearing Aids. Want refund from HearingLife thru Allegro #********. Hearing aids were only used one hour and in their boxI feel they ripped off or scam No choice of cost.Never saw a hearing report. HearingLife didn't ********************* Have True Life coverage. Humana referred me.
Can't afford a 60 month loan I'll be dead
I saw on internet that might be a scam. There are lawyers that will investigate.
There office was unprofessional. Sleezy impression.
Regards,
******* *********Business Response
Date: 02/06/2025
Your request for a return for credit falls well outside of the state's mandated 30-day trial period. We recommend that you make an appointment with your HearingLife clinic provider for adjustments to program settings and/or physical fit that will improve your utilization of the product and provide a successful outcome for you.Initial Complaint
Date:01/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a business that sells hearing aids. When I went for my last appointment they were not there.I have called and left messages with no response. Today called the company headquarters and was told that the office was closed permanently. I have had no notice of it closing and am left with No one to take care of my hearing aids. What happens to my warrenty and the maintenance on them. This is unacceptable behavior.Want others know before they get taken.Business Response
Date: 01/07/2025
Thank you for the opportunity to address your concern. All patient records have been transferred to HearingLife, ******************************************************, ************. All warranty services are covered at that clinic location. We apologize for the inconvenience.Initial Complaint
Date:12/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting calls from random numbers from HEARING LIFE all with 541 area code. I have TOLD THEM REPEATEDLY to STOP CALLING. BLOCKED numbers but hey just call with a new one. Today again, twice, back to back. THIS IS HARRASSMENT! PLEASE MAKE THEM STOPBusiness Response
Date: 12/24/2024
"Thank you for the opportunity to address your concern. We will investigate the situation and ensure that your name is on our Do Not Contact List. HearingLife values our relationship with you as your hearing healthcare provider and we apologize for the inconvenience this has caused you.Initial Complaint
Date:12/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a set of hearing devices from ********************** a few years ago. I now receive many robo-calls a day asking me to schedule an appointment for a hearing test. I have already had my yearly hearing test and have told them many times to stop calling me about it. I asked to be removed from their list. I've told the office several times, as well. I've blocked many of the numbers but they keep changing the number and calling again the next day at 8am and again a few hours later. How do I stop this harassment? It's frustrating and interrupts my job with multiple calls per day.Business Response
Date: 12/23/2024
We have documented patient's "opt out" preferences in our system.Customer Answer
Date: 12/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ********
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