Business Profile

Medical Lab and Testing

Quest Diagnostics

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Quest Diagnostics's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,452 total complaints in the last 3 years.
371 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/16/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
December 04 2023 Date of blood work ordered by ***** ********. She assured me the order was **vered by my ************* I have made at least 20 phone calls to them about this matter. Ive also written letters to them several times. They claim the insurance **mpany said I had **verage from another insurance **mpany also.(not the case)I also called my then insurance **mpany and agreed this was **vered. I was even on the line when the insurance **mpany called them. Quest has assured me several times that they will resubmit to insurance ** and disregard all bills. The last bill I received was very threading and claimed I have never made any attempt to resolve. I have spoken to them every month for over a year. The amount is $403.33 and the bill # is7810373040
Business Response
Date: 03/21/2025
Dear ********* *****,
Thank you for contacting Quest Diagnostics regarding your invoice.
Please know that Quest Diagnostics has resubmitted your invoice from your December 4, 2023, date of service on five separate occasions.
Quest Diagnostics continues to receive the response stating "other insurance is primary" leaving the balance the patient responsibility.
If you feel as though your insurance has processed this claim incorrectly, please speak with your insurance.
Sincerely,
Stephanie

Customer Answer
Date: 04/01/2025

Complaint: 23073059

I am rejecting this response because:

The response from Quest Diagnostics is untrue. I have contacted them by phone and Mail at least 10 times. I have called the insurance company several times also. I have been told by both parties that this is indeed covered by insurance. I had no other insurance coverage at the time. I should not be responsible if the ** said it was covered, the insurance company said it was covered and Quest at one time told me to ignore the bill. They recently send a threatening letter which I feel is harassment.

Thank you
********* ***** ID ********

Regards,

********* *****
Business Response
Date: 04/15/2025
Dear ********* *****,

Quest Diagnostics continues to receive the response from your insurance stating "other insurance is primary" leaving the balance the patient responsibility.
If you feel as though your insurance has processed this claim incorrectly, please speak with your insurance.
Sincerely,
Stephanie
Initial Complaint
Date:03/13/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A bill was sent by Quest Diagnostics to a wrong address. I called to update, and they cannot update because the bill was sent to collections. When asked to update the address I was told no because they have no open cases. My email address is on file, but no communication was sent regarding this bill. Why can't I update my address to avoid bills being sent to collections.
Business Response
Date: 03/20/2025
Dear ****** ******
Thank you for contacting Quest Diagnostics regarding the July 5, 2023 date of service. I am sorry for any frustrations you may have experienced.
Please know, since Quest Diagnostics is no longer actively collection on the debt we are not able to make any further updates to the demographics. We can place a note on the invoice regarding an updated address.
I appreciate the opportunity to respond to your concerns.

Sincerely,
Stephanie
Customer Answer
Date: 04/05/2025

Complaint: ********

I am rejecting this response because:

I don’t think you understand the problem. You reply with asking to send a “paid invoice” to me. What address are you going to send to? The problem is I have no affiliation with your company and you have inaccurate information. Quest Diagnostics is refusing to update my address you have on file for my children.

Regards,

****** *****
Business Response
Date: 04/09/2025
Dear ****** ******

Please know that I do understand your concerns. Quest Diagnostics bills with the demographic and insurance information that is provided by the ordering physician. Should you or your children have future testing performed, please confirm that the ordering physician has the correct demographics for the patient.
Quest Diagnostics is not refusing to update the address information, patients do not have files with Quest Diagnostics with patient demographics. Each invoice created for the patient is created with the information on the requisition from the ordering physician.

Sincerely,
Stephanie
Initial Complaint
Date:03/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My spouse ****** ************** and I had an appointment at CVS on ***** ****** in brooklyn, Ny, for blood titer draws (which the website said was a service provided at this location). We drove all the way across brooklyn for this service. A bait and switch. When arrived for our appointment, the NP Monique informed us that they did *not* do blood titer draws at that location and she said we had to walk to a quest diagnostics for our blood draws, where we would be “seen immediately without appointment.” We waited 15 mins for paperwork, and when walked to quest, where there was no attendant and the check in system had no procedure for us to check in (it only accepted appointments checkins and walking). The walk in check in informed us we would have to wait up to 3 hours, and we were not seen immediately as promised. The phlebotomist at Quest, Akila (I’m not sure how she spells her name, it was pronounced ah-KEE-lah), was quite rude and interrupted me several times when I tried to explain that we were told we would be seen immediately. She said we would only be seen when everybody who has an appointment was seen first, and nevermind that we had an appointment with CVS, she is not affiliated with them. I was moreover charged more than my regular insurance copay for the blood draw ($86.97) and my spouse was charged the regular copay ($25) despite that we were supposed to get the same exact service and we are both on the same insurance account. Note that Akila listed our services as different (she charged me for additional services) and given that she was rude, it may be that she manipulated the system to charge me extra in retaliation for my complaint. I require a refund of the difference between my insurance copy ($25) and what I was charged ($86.97) = $61.97.
Business Response
Date: 03/12/2025
Dear ******* *******,
Thank you for contacting Quest Diagnostics regarding your March 12, 2025 date of service.
Please know that the documentation you provided is an estimated patient responsibility amount. This is not a bill. You will receive and explanation of benefits from your insurance once the claims are processed.
Sincerely,
Stephanie
Customer Answer
Date: 03/21/2025

Complaint: ********

I am rejecting this response because:

Quest is demanding the payment paperwork before they will review my case. However, I provided the paperwork that they are demanding in my initial complaint. This is wasting time and a transparent attempt to delay and obfuscate the BBB’s review process.

Regards,

******* *******
Business Response
Date: 03/25/2025
Dear ******* *******,
I am sorry you took my ask as demanding.
The documentation you provided again is an estimated patient responsibility amount. This is not a bill. You will receive and explanation of benefits from your insurance once the claims are processed.
The claim from the dates of service is pending with insurance, there has been no monies applied to the invoice for your dates of service.
Sincerely,
Stephanie
Initial Complaint
Date:03/10/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had routine preventative care labs done with my provider and the labs were done through Quest (03/2024). Unfortunately, there was a billing error that occurred due to incorrect submission of billing code and I was sent the bill for $814 dollars in the mail (for the labs). Upon receipt, I called Quest and they notified me that I was responsible for this payment according to billing since it was submitted under "study review." I called my Doctor's office and they said they will correct the billing error on their end and to disregard any communication from Quest moving forward. Quest continued to send me the bill for $814 dolls monthly for 3 months. I called them again and they said they had not received any communication from the Doctor's office. When I called my Doctor's office they notified me that the billing code was already corrected and Quest was notified (they emailed me the confirmation) and asked me to ignore Quest's mails and there should not be an issue. However, the issue kept occurring - the entire year. In October, 2024 Quest threatened me to either pay the bill or I will be placed in collections. I called AGAIN and they said they have not received any communication. I called the Doctor's office and they notified me the billing code was correct and this information was provided 3 three times and Quest has my file. Again, asked me to ignore Quest's communication. In February of 2025, I received letter from collections (Quest put me Debt collection) for the $814 bill. I called Quest very frustrated and they kept saying they don't have any information and they do not have a file. I asked them to call the Doctor's office AGAIN and get the updated information. The Doctor's office called me and said they provided the code for the 4th time and wait for the updated information. I am extremely frustrated with Quest and feel extremely harassed over the year!! Terrible service and full harassment by Quest for their own mistakes and errors on their end!
Business Response
Date: 03/12/2025
Dear ******* ****,
Thank you for contacting Quest Diagnostics regarding your invoice.
If you would kindly provide me with the invoice number, patient date of birth and exact date of service for further investigation.
Sincerely,
Stephanie
Customer Answer
Date: 03/19/2025

Complaint: ********

I am rejecting this response because I have no other way of responding to the message. The bill number is **********. DOB ********* This has been an ongoing issue for 1 full year and for quest to put me in collections for errors on their part. Unacceptable. At this point, I feel harassed.

Regards,

******* ****
Business Response
Date: 03/25/2025
Dear ******* ****,
Thank you so much for providing me with the information to locate the invoice.
Please know a corrected claim was submitted to your insurance on March 7, 2025, with the additional information provided by Brenda the office manager of the ordering physician's office.
The insurance can take 4-6 weeks to respond to our claims, if you would kindly allow time for the reprocessing.
Sincerely,
Stephanie
Initial Complaint
Date:03/08/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Service: October 06, 2023. Business committed to provide me with: To file this bill with my secondary insurance. Nature of dispute: Quest repeately, since 2023, told me over a dozen times that they did file with my secondary ********) but they led me on, and on, on saying they did. But i called *******, the receptionist told me: "Not 1 time has Quest tried to file with them. She told me that before & recently, 02/2025. ******* keeps records of calls, faxes, bill's, everthing, Quest led me on for month's saying they did, and i called ******* and they didn't. I've talked to multiple supervisor's, and they promise me time and time again they would file with my second insurance....never has it happened. Now i call customer service and ask for a supervisor and they say all are busy, and one will call you back withing 48 to 72 hours they never did. I have talked to a supervisor recently to provide me with a paper copy from *******, showing me where they filed it with them, Quest supervisor told me they don't do that, and she said she would not do that, but Quest repeately tells me it has been filed with *******, and i call ****** and it never ever has been...not even once. I'm a total Disabled Veteran & senior citizen and this has been enormously stressful on me. I really feel like i have been taken advantage of.
Business Response
Date: 03/12/2025
Dea* ******* ********
Thank you for contacting Quest Diagnostics regarding your October 6, 2023 date of service.
Please know that ******* was billed for your services after ******** processed the claim. There were two-line items that ******** denied, and with ******* following ******** guidelines they denied the testing as well.
A call was made to ******* to confirm that they did receive the claim and denied the testing per ******** guidelines.
I appreciate the opportunity to respond to your concerns.
Sincerely,
Stephanie
Customer Answer
Date: 03/19/2025

Complaint: ********

I am rejecting this response because: Quest said: A claim was submitted to my secondary insurance two separate times. This is FALSE. ***** ** has never been contacted by Quest Diagnostics by: email, fax, electronic submission, nothing in their system, no electronic signature's either. This is ***** **'s actually words about Quest 02/2025 when i called: She said "Not One Time, Not One Time" has Quest Diagnostics contacted ***** **." Also i called ******* @ ###-###-#### on 03/14/2025 at 1:05pm, ***** said he looked in his system, no electronic signature on file, i don't show a claim on file for that, i don't see anything for that, nothing in the mail file, no nothing, never got it. This would be considered a write off ($205.42). ***** from ***** ** said: it's the providers (Quest Diagnostics) responsibly to submit the claim to the secondary ( in a timely manner - within 12 month's) and it's been over a year ***** ** said: "IT'S NOT, MY RESPONSIBILITY TO PAY."
Regards,
******* *******

Business Response
Date: 03/25/2025
******* ********
That is correct, Quest Diagnostics does submit the claims to the patients primary and secondary insurance.
For your date of service October 6, 2023, a secondary claim was submitted to your insurance on two separate dates.
Sincerely,
Stephanie
Initial Complaint
Date:03/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2-24 I had a blood test with Quest. I had an appt at 7am. When my name was called I said good morning, I was told to go to a certain room to have my blood drawn. The person was in an obviously foul mood. She took it out on me. Maybe she was having a bad day prior to being at work but I told her my veins roll and disappear. She stuck me on the inside of my arm closest to my body, It is an area that does hurt. She says stick and literally stuck me. It hurt so much. They she taped it. By the time I got to work my bruise was already purple and the tape stuck to my skin. I still (a week later)have a bruise and it is very tender to the touch. Friday I called Quest and was told that M D ******** has received the results. AS of today they have not I have called. I want them to fax the results to M D ******** to the fax number on the work order. Patients should not have to beg to get results sent to their *** I need Quest to verify with ME that they have faxed the results.
Business Response
Date: 03/12/2025
Dear **** ******,
Thank you for contacting Quest Diagnostics regarding your February 24, 2025 date of service.
If you would kindly provide me with the patient's date of birth, physician name and fax number.
I appreciate the opportunity to respond.
Sincerely,
Stephanie

Customer Answer
Date: 03/12/2025

Complaint: 23015678

I am rejecting this response because: I do not have the *** number for the department at ********************, *************. It was on the order. It was even circled. As far as my date of birth, that is personal info that you should have on file. BBB always says not to give out personal info. If you look at the date and time, with my name you have everything needed to fax the information. Is Quest lazy?
I ended up having to copy the results and have them uploaded to a website that, they have in the department , asked me to send them to. I have had thyroid cancer. I do not have a thyroid. I HAVE to take medication to live. I realize this is no big deal to you but to those people that are living without a thyroid it it a big deal to them. Having to wait 3-4 weeks to send the results is not acceptable. AGAIN,YOU HAVE THE INFORMATION, WHY WONT YOU JUST USE IT?
The outline of my bruise is still noticeable.
Regards,

**** ******
Business Response
Date: 03/13/2025
Dear **** ******,
To ensure we are providing the correct information, I will need to confirm patient information for the investigation.
Sincerely,
Stephanie

Customer Answer
Date: 03/14/2025

Complaint: 23015678

I am rejecting this response because: 1 this test was done on Feb 24th. It is March 14th. I called customers ********************** with ********************** yesterday and explained what the issues was and that whoever was reading the complaint did not understand and did not want to assist. The customer ********************** did tell me she could find my test, with the information that I gave her. She could find it without my DOB. She told me that by logging into Quest in my account. At the top of the page are the words *** EMAIL. She told me to click either one or both and I could email the results to who ever I wanted OR if I clicked *** I could fax them to M D ********. She gave me the *** number on the order. Yesterday I clicked *** and had the information sent to my *** I did receive an email that it was received, that was (later in the day)
So let's close this since the Quest representative is not able to assist on this BBB case. They have given me nothing, perhaps more training is needed.

Regards,

**** ******
Initial Complaint
Date:03/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to quest diagnostics on July 3, 2024 to get a blood sample. I paid on the spot once I was there. I received a statement that an amount of $56.54 is due. I sent a check (#****) on August 17, 2024. Later on I received a total of three statements that amount was due. I called and was told they have not received the check, I paid by credit card over the phone and was told if they receive the check I will get a refund. I later found out they cashed the check on August 17, 2024. After several emails back and forth was told that a refund of $56.54 will be sent during the next 30 days. Never received the refund. I called once again on February 4, 2025 and was told they will expedite the refund and would receive it within 3 business days; yet to be received.
Business Response
Date: 03/05/2025
Dear ***** *****,
Thank you for contacting Quest Diagnostics regarding your July 3, 2024 date of service. I am very sorry for the frustrations you have experienced with your refund.
Please know that a check refund has been processed in the amount of $56.54 on March 5, 2025 by me. I know you have been advised of this before but if you would kindly allow time for you to receive this in the mail.
Again, I apologize for the time and effort you have spent on having your concerns resolved and I appreciate the opportunity to respond.
Sincerely,
*********
Sr.Quest Experience Support Liaison
Customer Answer
Date: 03/13/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as payment is received. Had issues in the past stating the same and never received payment from business.

Regards,

***** *****
Initial Complaint
Date:02/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I am struggling to get an appointment with this business to get my bloodwork and I need this to get resolved ASAP. Please assist me with this terrible inconvenience.Sincerely,**** *********
Business Response
Date: 03/03/2025
Dear **** *********,
Thank you for contacting Quest Diagnostics regarding making an appointment. I am sorry for the difficulty you are having.

When needing an appointment,you can utilize our customer ********************** department at 866-MYQUEST *************)or you can also make an appointment online by visiting:
******************************************************

If you are still having difficulty, if you would please provide me with good dates and times so that I can contact you to schedule an appointment.
Sincerely,
*********
Sr. Quest Experience Support Liaison
Customer Answer
Date: 03/03/2025

Complaint: 23005093

I am rejecting this response because:
It does not do anything to solve my problem, which was making it easier to get an appointment

Regards,

**** *********
Business Response
Date: 03/05/2025
Dear **** *********,

If you are still having difficulty, if you would please provide me with good dates and times so that I can contact you to schedule an appointment.
Sincerely,
*********
Sr. Quest Experience Support Liaison
Customer Answer
Date: 03/19/2025

Complaint: 23005093

I am rejecting this response because:

Hello,

I have yet to receive a call from the business so I urge you to get in touch with them to contact me.

As I am not able to get in touch with them, can you please give them my contact information?
Like my email address and phone number, ************.
****************************

Thanks.

Sincerely,
**** *********

Sincerely,
**** Hernandez

Regards,

**** *********
Business Response
Date: 03/21/2025
Dear **** *********,

In my previous response to you I said "If you are still having difficulty, would please provide me with good dates and times so that I can contact you to schedule an appointment"
I did not receive a response from you, so the Better Business Bureau closed the case. If you would please assist me with the dates and times to contact you so I can make an appointment for you.
If you are needing an appointment, I strongly suggest contacting customer ********************** at ************.

Sincerely,
*********
Sr. Quest Experience Support Liaison

Customer Answer
Date: 03/26/2025

Complaint: 23005093

I am rejecting this response because:

can you please give them my contact information?
Like my email address and phone number, **********.

****************************

Regards,

**** *********
Business Response
Date: 03/28/2025
Dear **** *********,

I just finished leaving a voicemail for you to set up an appointment on March 28, 2025 at 2:55p EST.

Sincerely,
*********
Sr. Quest Experience Support Liaison
Initial Complaint
Date:02/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've had two laboratory tests performed at Quest Labs, that has resulted in sub-par delays, one requiring alternative testing ($30 copay), to get on-time results. 2/13/25 went to Quest diagnostics at **************** for Urinalysis and culture, after running fever and achy the night before. Utilized standing order to get tested anytime I show UTI symptoms. No published results from 845am Quest Urinalysis test as of 440pm after checking numerous times. Results needed to justify antibiotic from Urologist. Worst performance ever received from a lab! I took matters into my hands and went to ******************** at 500p, explained symptoms and requested Urinalysis. Test results confirmed *** present. Prescription for 7d *****. 2/24/25 Went to doctor to find why still having same symptoms that started with ER visit. Took vitals and Urinalysis since symptoms similar to last UTI. Hospital was negative for UTI.Symptoms turned into cough with fever. Doctor could hear wheezing and sent to Quest Diagnostics lab same day for chest X-ray. No results were received 2/25/25 nor 2/26/25 and contacted doctor's office. It's early 2/27/25 and still no results posted. In my opinion, *********** needs to reevaluate the contract with Quest Diagnostics and make a change. This performance is unacceptable.
Business Response
Date: 02/28/2025
Dear ***** *****,

Thank you for contacting Quest Diagnostics regarding your recent dates of service. I am very sorry for any stress this may have caused.

If you would please provide me with the patient date of birth, the two dates of service and the ordering physicians name for further investigation.

Please know that Quest Diagnostics does not perform chest x-rays.

I appreciate the opportunity to respond.

Sincerely,
Stephanie
Customer Answer
Date: 02/28/2025

Complaint: 22996966

Please reference per your request:
1. Patient DOB: **********, ***** *****
2. Date: 2/13/25, order from Dr ******** ****** for Urinalysis and culture
3. Date: 2/24/25, order from Dr ******** ******* for Chest X-ray.
Both services performed at Quest Diagnostics lab.

Regards,

***** *****
Business Response
Date: 03/20/2025
Dear ***** *****,
Thank you for your patience as I further investigated your concerns.
Please know that your testing was collected on February ******* and received at the lab the same day. Your testing resulted and was reported on February 15, 2025 at 6:27pm. This is within the standard turnaround time with no delays.
I am sorry that you are still waiting for your imaging testing, Quest Diagnostics only performs laboratory diagnostics not imaging diagnostics.
I hope this information is helpful.
Sincerely,
Stephanie
Initial Complaint
Date:02/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 2nd 2025, I went to CVS mini clinic at ***** ******** ** ******* TX 77079 for MMR titers test required for college enrollment for Radiology program. Blood was drawn by Ms. Leah K***** and the blood sample I believed was sent to the nearby (same ZIP code) Quest Diagnostics lab located at **** ***** ******* ******** ** *****. Nothing about the charges for the tests was mentioned, concurred with me ever, but I received a bill from "Quest Diagnostics" for "Laboratory Testing" one item for $66.00 on Feb 5th and another bill including "Laboratory Testing alone with another 4 items" for $676.88 on Feb 6th, total $742.88. The total charges for the titers test shocked me, I then called County Immunization Office (they don't do titers test ) asked them about the average costs for titers test and I was told the range should be between $80.00 to $120.00 in Houston TX area. I also did a lots research online for the charges for titers test and all results indicated the charges for titers test I did, range from $ 70.00 to $249.00 for the greater Houston area. Based on all the information I found, I called "Quest Diagnostics" and spoke to their supervisor/manager and asked for explanations and justification why the bills/charges for my titers test were 5 or 6 times more than the average costs from other local labs/ stores? However, the supervisor/manager did not give me any justifications but told me very firmly there would be nothing they would do.
Business Response
Date: 02/26/2025
Dear ******* *****
Thank you for contacting Quest Diagnostics regarding your February 2, 2025 date of service.
Please know that Quest Diagnostics reviews our pricing on a regular basis to ensure our pricing is fair, reasonable, and comparable to other laboratories that provide similar services.
Quest Diagnostics is sensitive to concerns about the cost of healthcare. Market research indicates our prices are comparable to other laboratories that provide similar services. There are many factors that determine the pricing our tests.
Services not covered by a contracted insurance carrier are billed at our list price, just as we bill a patient without insurance. Patients who do not pay for insurance coverage have the freedom to shop around and use any laboratory they choose.
Invoice numbers ********** & ********** are reflecting a zero-balance following your payments, please let me know if you would like a zero-balance letter for your records.
I appreciate the opportunity to respond.
Sincerely,
Stephanie
Sr. Quest Experience Support Liaison
Customer Answer
Date: 02/26/2025

Complaint: ********

I am rejecting this response because: I made the payments for those 2 unjustified bills because "Quest Diagnostics" was rough and unreasonable responses when I talked with them, so I made the payments first based on my concerns that they might send me to the "Correction Agency" that will affect/ruin my credit in anyway. And the reasons I filled the Complaint after my payments are 1. For justice: hopefully they will stop their "Grossly Overcharge" fees and refund me the overcharged amounts. 2. To protect other clients/ customers from suffering the "Abusive" charges from the company.

Regards,
******* ****

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