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Business Profile

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J.Jill
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for J.Jill's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

J.Jill has 227 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • J.Jill

      100 Birch Pond Drive Tilton, NH 03276

      BBB accredited business seal

    • J.Jill

      1245 Worcester St Natick, MA 01760-1515

    • J.Jill

      199 Boylston St Chestnut Hill, MA 02467-1692

    • J.Jill

      S Shore Plz Braintree, MA 02184-2804

    • J.Jill

      210 Andover St Peabody, MA 01960-1647

    Customer Review Ratings

    2.09

    Average of 11 Customer Reviews

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    Review Details

    • Farren C

      Date: 02/08/2025

      ******** business! I purchased a starter kit, which came with XYZ and spray.AFTER I made the purchase I was emailed a sorry, the spray is out of stock but will be shipped to you in *********** CANNOT sell me something and then tell me after I only get part of it. This should have been stated BEFORE I made the purchase, not after.Needless to say, this left a bad taste in my mouth but I was willing to wait.Well, its been 3 weeks and now Im being told End of Feb, maybe early March. Okay, now Im NOT willing to wait 2 months for an item I paid for with no real date on when Id actually receive it.They were responding to me for a bit to help resolve this and finally stopped.I ended up filing a dispute with my credit card and was refunded by them. Ill let my bank go after them.Shady and bad business. You cant sell me a BLT sandwich and then tell me sorry, no bacon after I ordered and PAID for it and then tell me to come back in 2 months for the bacon. Let ME choose. Not you!

    • Julie M

      Date: 01/14/2025

      Julie M

      Date: 01/14/2025

      I had a very aggravating and what seems like a veiled fraudulent experience. On September 25, 2024 I paid off my account in full and then closed it. Then, on January 8, 2025 I find an email that says I have a balance of over $64 due to late fees. Somehow I was charged an "interest fee" on my zero balance. Since I closed my account and had only electronic statements, I did not log back in and see this fee. Also, since the account is closed, they cannot remove the charges but somehow can easily collect the "late payment".I have never had a credit card that did not have transparency about the final balance. I cannot recommend JJill to anyone due to these suspicious practices.

      J.Jill

      Date: 01/21/2025

      This complaint is regarding the J.Jill Credit Card which is managed by ********************* and ***************. We are more than happy to work with the bank on the customer's behalf to attempt to resolve this situation, if it hasn't already been taken care of. Its can take up to 5 business days for us to get an answer. 

    • Nicholas E

      Date: 06/04/2024

      I love Jj. Nd hurt nj nice nngf. Hhggcb. ******. Hub. Hhhh jjjnbbv. ******

    • Ashley S

      Date: 03/14/2024

      I have attempted to resolve a complaint with J. Jill's credit card provider multiple times over the past several weeks. J. Jill has merely claimed that they cannot access my financial information and given up trying to be helpful. Unless you pay extra with every bill so that you have a credit balance on your card, you will be late in your payment and will start a cycle of endless added fees for "late" payment. I have paid my bill immediately upon it's receipt, giving the post office THREE weeks to deliver it before its due date. J. Jill's credit company fails to process payments promptly and will say that you are late. If you call, you will be met with a scripted response. This is completely unacceptable. Do not ever get this credit card.

    • Mary B

      Date: 12/06/2023

      I am always satisfied with J.Jill’s clothes. So glad they sell talls. I buy almost all my clothes at J.Jill’s. Thank you

    • Marlie F

      Date: 10/12/2023

      I contacted my credit card company today ( October) to dispute and stop payment after attempting since July to cancel subscription. I received email confirmation of cancellation but continued getting razors and credit card billed. They do not make cancellation easy or convenient.

    • Amy O

      Date: 10/07/2023

      Jjill has great clothing but it's been a nightmare trying to close my credit card account with them. I closed the account this past summer, have a letter stating my balance was zero. Now have bills for accruing fees and interest. I have closed this card months ago. This has become harassment and I need them to stop sending bills.

    • Sally B

      Date: 07/09/2023

      I always have a great experience at the Jjill in Augusta GA. TODAY (Sunday July 9) was even better! Those particular girls are always so helpful with putting styles together. You can tell that the two of them have worked together for a while. I’m so happy with my purchases and will come back every time I know they are working there together!!

    • Jennifer B

      Date: 06/15/2023

      I started receiving catalogs at my address, but with the wrong name. I requested 5 separate times over about a year to be removed from their mailing list, and was told each time that my address was removed. Instead, I have started to receive duplicate catalogs/advertisements.

    • Robyn C

      Date: 06/08/2023

      I have previously ordered online to get the size I need. Now, they’ve closed the store in my area. So I have to pay an $8.95 shipping fee to exchange or return (this fee isn’t fully disclosed on their shipping return label, so it was a surprise to me). Their sizing isn’t consistent. Won’t be shopping with JJill in the future.

    J.Jill is BBB Accredited.

    BBB accredited business seal

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