Reviews
This profile includes reviews for Omaha Steaks's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 237 Customer Reviews
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Review fromBRIAN A
Date: 04/08/2025
1 starBRIAN A
Date: 04/08/2025
I ordered last week and was provided a tracking number. When I go to UPS.com to track my order, it still states that only the label has been created. I paid extra to have it guaranteed delivery. I Keep emailing them to ask where exactly is my package??? I'm still awaiting package. I have even requested a discount or refund for extra delivery fees. So, where is the food? This company is bogus.
Omaha Steaks
Date: 04/10/2025
Thank you for your feedback. We apologize for any misunderstanding regarding your delivery. Our records indicate your package shipped on 4/7/25, and delivered as scheduled on 4/9/25. As stated in your shipping notification, once your package ships it is on a freezer truck until it reaches the local carrier the day prior to delivery; you will then see updated tracking information. We appreciate your business and hope you enjoy our amazing products. We look forward to serving you again soon.Review fromAllan B
Date: 04/07/2025
1 starAllan B
Date: 04/07/2025
Ordered strip steaks recently. Received perhaps the worst strip steaks I have ever seen. Cut way too thin and full of fat and gristle.Omaha Steaks
Date: 04/10/2025
Thank you for your feedback. We apologize for the experience you encountered, and would be happy to honor our 100% Satisfaction Guarantee for you. We do offer a wide variety of products and sizes to allow our customers many options, and we do have thicker steaks available as well. Please contact us at [email protected] so we can further assist you. Thank you.Review fromDonald j C
Date: 04/07/2025
1 starDonald j C
Date: 04/07/2025
Very poor Mignons..terrible meatballs..more levels of quality than Jaguar Motors. What was a great American company has turned to slick advertisements..and substandard products..Better meats are at Costco and less expensive. All Omaha saved products were dumped out today ! Omaha Steaks is now another Sad huge American SCAM..!!Omaha Steaks
Date: 04/10/2025
Thank you for your feedback. At Omaha Steaks, we work hard to deliver an exceptional experience to our customers and we are disappointed to hear you are not satisfied with your purchase. We stand by our 100% Satisfaction Guarantee and would be happy to honor it for you. Please contact us at [email protected] so we can further assist you. Thank you.Review fromMatthew F
Date: 03/31/2025
1 starMatthew F
Date: 03/31/2025
We ordered some omaha steaks, burgers, hot dogs for around $120. The ordered was very underwhelming and ALL the meat was very grey and appeared to be spoiled. We cooked some but it just seemed off. Called the company and they do not honor the satisfaction guarantee at all. Instead they offered a $40 gift card so i can order more spoiled meat? No thanks. Stay away!Omaha Steaks
Date: 04/01/2025
Thank you for your feedback. We are truly sorry for the experience you encountered. Omaha Steaks has been in business for over 100 years, and we work hard to deliver an exceptional experience to our customers. Unfortunately, with the information provided we are unable to locate your purchase, however we would be more than happy to honor our 100% Satisfaction Guarantee. Please contact us [email protected] so we can further assist you. Thank you and we look forward to hearing from you.Review fromYvonne H
Date: 03/08/2025
1 starYvonne H
Date: 03/08/2025
I will never place an order with then again. I attempted to place an order online and it said free shipping and 4 free burgers for over $149 orders. My order qualified. It even had a green check mark next to both criteria since my order was over $149. Then it had my total.. $150.45 when I click continue to the payment page, it charges me shipping. ($9.99) with a new total of $160.44..I got on their chat and was basically called a liar and told that the free shipping starts at $169. He/She said.. you should see "add $8.56" to qualify for free shipping.. I said no, that is not what I am seeing.. I asked if I could send a screen shot to show what I was looking at. I would attach it here if I could. I was told I can not send a screen shot. I asked if they were going to honor what was on the screen and then he/she asked to call me. At this point after spending over 30 min on chat and being called a liar I just said no and ended chat. I will never do business with them again.Omaha Steaks
Date: 03/13/2025
Thank you for your feedback. I am very disappointed in your experience and truly apologize for any misunderstanding regarding the offer you attempted to order from. We are reviewing the chat transcript to ensure our team continues to deliver the experience we strive to provide. We would be happy to honor this offer for you; if you are still interested, please place your order and contact us at [email protected]. We will make sure your shipping is refunded and your free burgers are included. Thank you and we look forward to serving you.Review fromJeffrey S
Date: 02/27/2025
2 starsJeffrey S
Date: 02/27/2025
Received the assortment package from my daughter for Christmas and put everything in the freezer immediately. The hotdogs and the hamburgers were okay, but much taste is lost due to the long time being frozen . I cooked up 2 of those 4 oz. Sirloin Steaks medium rare and they were not very tender. As a grandson of a butcher that custom cut meat for customers I am used to fresh, highly marbelized beef. The next two I forked and used tendertzer and they were slightly better. The chicken breasts were okay, but again, minimal, if any fat. The apple dessert tarts were fine. I'll stick to buying my meats from my local grocers where you can pick your meat and is not frozen they beat Omaha 10 times over and the quality is better!Omaha Steaks
Date: 03/07/2025
Thank you for your feedback. We are very sorry for the experience you encountered with your gift shipment. Our products are packaged and intended to be stored in your freezer for three to six months without compromising the quality of the product, so we're disappointed to hear you were not satisfied. We stand by our 100% Guarantee and would be happy to honor it for you. Please contact us at [email protected] so we can make this right. Thank you and we look forward to hearing from you!Review fromWilliam G
Date: 02/07/2025
1 starWilliam G
Date: 02/07/2025
I have tried for almost a month to have the 3-4 emails/day from Omaha Steaks to be stopped. I first tried unsubscribing by using the unsubscribe option in their emails but that didn't work. Next I called multiple times, each time they said it will take a few days for their system to clear out existing emails that were programmed to be sent. It's now weeks later and I STILL get 3-4 emails/day. MAKE IT STOP! I have also filed a formal complaint with the Federal Trade Commission (FTC)Omaha Steaks
Date: 02/11/2025
We sincerely apologize you are receiving unwanted marketing offers. You have been removed from our email list, effective immediately. If you need any further assistance, please contact us [email protected]. Thank you.Review fromRod M
Date: 02/02/2025
1 starRod M
Date: 02/02/2025
Received the $89 assortment pkg. from a friend for Christmas and put everything in the freezer immediately. First we had the hotdogs and they ok as the hamburgers. Last night I cooked up 2 of those 4 oz. Sirloin Steaks med. rare and they were tuff as hell! The next two I'm going to tenderize the crap out of them so we can chew them. We still have the chicken breasts which probably be ok as the dessert things they sent. If anything, I like the foam cooler they sent, it will be perfect for when I smoke another pork butt on the smoker! I'll stick to buying my beef from Costco and Sam's Club where you can pick your meat and isn't frozen, they beat Omaha 10 times over and the quality is better!Omaha Steaks
Date: 02/04/2025
Thank you for your feedback. We are so sorry to hear you were not satisfied with our Top Sirloin, and would be happy to assist you. Characteristically, Top Sirloin will have a bold beefy flavor with a firmer texture. We do stand by our 100% Satisfaction Guarantee; please contact [email protected] so we can make it right. We look forward to hearing from you. Thank you.Review fromViv L
Date: 01/28/2025
1 starViv L
Date: 01/28/2025
We ordered $160 package from Omaha steaks that was promised to be delivered on January 25 due to our sons 30th b-day. Never received the package. It sat at a facility for 6 + days. When I ordered the meat, I did not order online, I spoke to a human personally. I wanted to make sure that the package would arrive on time. The co., had every excuse..weather..in the high 50’s really ? The employees were Horrible, ignorant, and lied. I contacted them, again, and they said that they would send out a replacement since that meat was bad by now, and never received the new package as promised. We received a refund, but a very disappointing experience. Beware of this company!Omaha Steaks
Date: 01/31/2025
Thank you for your feedback. We are so sorry for the experience you encountered and the inconvenience this has caused you. Unfortunately, the original shipment was delayed due to weather; as UPS indicated it was not necessarily weather in the delivery location it was weather conditions that occurred in transit. At this time, we have refunded your purchase in full and your replacement shipment is delivering today. We appreciate your business and hope you'll give us another chance in the future. Thank you.Review fromChuck C
Date: 01/11/2025
2 starsChuck C
Date: 01/11/2025
The filet mignons are not as pictured. They show 2" thick filets but you get 1" to 1 1/4" thick filets. Not what I expected. The steaks are ok but not as represented. Very disappointed overall. Will not order again. :-(Omaha Steaks
Date: 01/23/2025
Thank you for your review. At Omaha Steaks, we stand by our 100% Satisfaction Guarantee. The steaks you purchased were 6 ounce steaks, we do have larger steaks available that will be thicker and you would absolutely love them!! We have honored our Guarantee and refunded your purchase in full. We appreciate your business and hope you'll give us another chance in the future. Thank you.
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