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Business Profile

Security System Monitors

Carolina Custom Sound & Security, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Employed CCSS to fix my central vacuum in December of 2022. It was determined I needed a new unit so I paid $879 to order one. The new unit was installed in January 2023 and worked for only one week. **** came out to assess the situation and claims he tried to get a whole new unit since it was still under warranty. Electrolux refused to send a new unit so parts were ordered. Two months ago one part had arrived and the other supposedly was shipped. Since then I cannot get a response from the owner to get the parts installed. So I have no working vacuum and am out $879. This past week I texted to say I either needed an update on the situation or a refund by the end of the week. Still no response. At this point I would take a refund and move on to be honest. But if they have the parts and can fix my central vacuum I would be satisfied as well.

Carolina Custom Sound & Security, Inc is NOT a BBB Accredited Business.

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