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Business Profile

Computer Hardware

Device Magic, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Amount Paid to Business: $1,512.00 Business Commitment: Device Magic was to provide a software subscription service titled Professional-Annual-2021, valued at $372.00 per device on the account. My business (known as AutoTron) only needed usage of 1 device on the account, so we should have been charged $372.00 for the entire year.Nature of Dispute: Device Magic changed the amount of devices applied to the account, from 1 ********************** to 3 devices. My business did not provide formal approval for this change, there was no written consent provided for this change. In addition, Device Magic upgraded our subscription plan from the plan we signed up for Professional-Annual-2021, to a more costly plan titled Max-Plan-2024-Annual. This change was never discussed, nor was it ever approved; and as a result my business ended up being charged $1,512.00 for the year, instead of $372.00.Has the business tried to resolve the problem: Unfortunately, Device Magic has not tried to resolve the problem. We have reached out to Device Magic attempting to get our subscription plan changed back to what was originally agreed upon, and they have not been so helpful. Device Magic has refused to provide a refund, and they have also refused to cancel our subscription plan; effectively locking us into a yearly plan with a service that we are refusing to stay signed up for. Most recently, Device Magic has begun to ignore our email responses requesting a solution to this issue.

Device Magic, Inc. is NOT a BBB Accredited Business.

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